Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.

Focused evidence thread

Thread evidence for 12024 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 18, 2025, 2:10 PM
@Stephanie K Please let me know if there is a certain way you prefer these be named
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar 12.10.25_001.pdf
Sarah Caffrey
dealer or external • Dec 18, 2025, 2:10 PM
@Stephanie K
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar 12.10.25_001.pdf
Sarah Caffrey
dealer or external • Dec 18, 2025, 2:10 PM
@Stephanie K
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar 12.10.25_001.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 2:48 PM
We typically like something along the lines of "NEWMAR CHECK 933839 121025" Don't worry about these ones, I can rename them.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar 12.10.25_001.pdf
Sarah Caffrey
dealer or external • Jan 6, 2026, 2:49 PM
@Stephanie K
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 934387 12.22.25_001.pdf
Sarah Caffrey
dealer or external • Jan 13, 2026, 6:43 PM
@Stephanie K Hey Steph - will you remind me. Do you want to be tagged when I upload these or just simply upload? Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 452700 011326_001.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 9:53 AM
You can just upload them. I get notified that something has been uploaded to these folders. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 452700 011326_001.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 10:51 AM
done, 72570 not received
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 452700 011326_001.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 11:02 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 934387 12.22.25_001.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 1:08 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar Check 934972 01_09_26_001.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 9:30 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 452700 011326_001.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 9:15 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 935541 020226_001.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 9:21 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 902969 020226_001.pdf
Stephanie Kendziorski
processor • Feb 5, 2026, 9:33 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 902969 020326_001.pdf
Stephanie Kendziorski
processor • Feb 16, 2026, 10:55 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/LIPPERT CHECK 1775248 021026_001.pdf
Stephanie Kendziorski
processor • Feb 16, 2026, 11:00 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 902969 021026_001.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 12:23 PM
72363 - never received here
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 936169 022026_001.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 9:42 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 457045 020926_001.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 9:56 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 902969 030226_001.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 9:58 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/JAYCO (HEARTLAN) CHECK 551476 030226_001.pdf
Stephanie Kendziorski
processor • Mar 6, 2026, 10:47 AM
@Sarah C Lippert adjusted the part down -$59.75 on this one. Copy of the email is attached here in DB of their breakdown. This is for work order 72584. I have no idea where they got 75245 from, nothing I sent them has that work order number on it.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/LIPPERT CK 1777693 030526_001.pdf
Stephanie Kendziorski
processor • Mar 6, 2026, 10:47 AM
Done.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/LIPPERT CK 1777693 030526_001.pdf
Stephanie Kendziorski
processor • Mar 10, 2026, 10:36 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 936766 030626_001.pdf
Stephanie Kendziorski
processor • Mar 10, 2026, 10:40 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 459674 030926_001.pdf
Stephanie Kendziorski
processor • Mar 10, 2026, 10:43 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 458753 030926_001.pdf
Stephanie Kendziorski
processor • Mar 19, 2026, 10:09 AM
@Brian P Just letting you know that the customer reimbursement for 72945 is on this check.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 937311 031726_001.pdf
Brian Parrott
dealer or external • Mar 19, 2026, 10:15 AM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 937311 031726_001.pdf
Stephanie Kendziorski
processor • Mar 20, 2026, 10:13 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 937311 031726_001.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 10:38 AM
@Sarah C For WO 72336, the largest discrepancy is coming from job 5 still showing $895 being billed for labor, when only 1.5 hours for $268.50 was approved. The reason you aren't short $626.50 is because for line 1 it paid $123.43 more than what was billed for the part and job 2 paid $23.27 more than what was billed. The $7 you were shorted for labor on line 3 will be paid, likely the next cycle.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 460527 032326_001.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 10:43 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 460527 032326_001.pdf
Stephanie Kendziorski
processor • Apr 1, 2026, 12:30 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CHECK 937943 033026_001.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 10:57 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 468596 040226_001.pdf
Stephanie Kendziorski
processor • Apr 7, 2026, 12:02 PM
@Sarah C This check is the one that actually matches the information we got in the email Brian sent us from Norcold on March 18th. The only thing I can think is that Norcold somehow processed it twice. It does appear to be a duplicate payment - we have no other Norcold claims that have been submitted.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/Norcold 04.06.26 C# 9909341_001.pdf
Stephanie Kendziorski
processor • Apr 7, 2026, 12:03 PM
The S1393032 was the number Norcold sent over for their credit memo number.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/Norcold 04.06.26 C# 9909341_001.pdf
Stephanie Kendziorski
processor • Apr 10, 2026, 11:16 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/Dometic ACH 040926_001.pdf
Stephanie Kendziorski
processor • Apr 13, 2026, 9:35 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 463532 040626_001.pdf
Stephanie Kendziorski
processor • Apr 15, 2026, 11:19 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco #461560 _001.pdf
Stephanie Kendziorski
processor • Apr 20, 2026, 9:51 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CHECK 464411 041426_001.pdf
Stephanie Kendziorski
processor • Apr 21, 2026, 9:44 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 465348 042026_001.pdf
Stephanie Kendziorski
processor • Apr 21, 2026, 9:47 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 938533 042026_001.pdf
Stephanie Kendziorski
processor • Apr 27, 2026, 12:07 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Nexus/Nexus RV ck 108838 042726_001.pdf
Stephanie Kendziorski
processor • Apr 30, 2026, 1:03 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 466347 042826_001.pdf
Stephanie Kendziorski
processor • May 7, 2026, 12:17 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 939116 050426_001.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:07 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/RV PRODUCTS CK 284466 051226_001.pdf
Stephanie Kendziorski
processor • May 12, 2026, 9:08 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 467360 051226_001.pdf
Stephanie Kendziorski
processor • May 14, 2026, 10:42 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 468431 051126_001.pdf
Stephanie Kendziorski
processor • May 18, 2026, 2:32 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 939777 051826_001.pdf
Stephanie Kendziorski
processor • May 22, 2026, 12:00 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 569595 052126_001.pdf
Stephanie Kendziorski
processor • May 28, 2026, 9:34 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 470576 052726_001.pdf
Stephanie Kendziorski
processor • Jun 3, 2026, 5:02 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 904463 060226_001.pdf
Stephanie Kendziorski
processor • Jun 5, 2026, 3:46 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 471720 060426_001.pdf
Stephanie Kendziorski
processor • Jun 16, 2026, 2:59 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 941067 061626_001.pdf
Stephanie Kendziorski
processor • Jun 25, 2026, 11:17 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 473637 061926_001.pdf
Stephanie Kendziorski
processor • Jun 30, 2026, 11:08 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/RVP CK 285169 062526_001.pdf
Stephanie Kendziorski
processor • Jun 30, 2026, 11:09 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 474703 062526_001.pdf
Stephanie Kendziorski
processor • Jul 6, 2026, 12:44 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar ck 941679 070226_001.pdf
Stephanie Kendziorski
processor • Jul 7, 2026, 4:42 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Nexus/NEXUS RV CK 109813 070626_001.pdf
Stephanie Kendziorski
processor • Jul 7, 2026, 4:44 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 476528 070626_001.pdf
Stephanie Kendziorski
processor • Jul 15, 2026, 2:13 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 477521 071326_001.pdf
Stephanie Kendziorski
processor • Jul 15, 2026, 4:18 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/TIFFIN CK 0007105935 071526_001.pdf
Stephanie Kendziorski
processor • Jul 22, 2026, 3:25 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 478548 072126_001.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 10:59 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 480655 072726_001.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 5:56 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco Ck 482923 081426_001.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 6:00 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/Lippert CK 1791016 081126_001.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 6:02 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 481824 080726_001.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 6:04 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 342860 080526_001.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 8:21 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/JAYCO CK 484984 082426_001.pdf
Stephanie Kendziorski
processor • Aug 25, 2026, 9:08 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 943597 081726_001.pdf
Jessica Lindaman
dealer or external • Aug 31, 2026, 11:53 AM
@Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73886-1.pdf
Stephanie Kendziorski
processor • Aug 31, 2026, 12:15 PM
Submitted PA 2793844
/home/openclaw/nas/Dropbox/MYRV 12024/1- Pre-Authorizations Needed- iCS/Rpod/73886-1.pdf
Stephanie Kendziorski
processor • Sep 2, 2026, 11:02 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 944249083126_001.pdf
Stephanie Kendziorski
processor • Sep 2, 2026, 11:12 AM
@Sarah C You'll see a credit of $52.02 on your September invoice from us for work order 73507. When I totaled it up for billing, I made an error.
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 486066 083126_001.pdf
Stephanie Kendziorski
processor • Sep 2, 2026, 11:12 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 486066 083126_001.pdf
Stephanie Kendziorski
processor • Sep 9, 2026, 8:37 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Other/Westland Sales ck 60882 090826_001.pdf
Stephanie Kendziorski
processor • Sep 9, 2026, 8:44 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 487038 090826_001.pdf
Sarah Caffrey
dealer or external • Sep 10, 2026, 3:41 PM
Thanks for the info & all you do!
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 486066 083126_001.pdf
Stephanie Kendziorski
processor • Sep 17, 2026, 12:18 PM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 488055 091626_001.pdf
Stephanie Kendziorski
processor • Sep 22, 2026, 9:29 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 489057 092126_001.pdf
Stephanie Kendziorski
processor • Sep 22, 2026, 9:33 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/NEWMAR CK 944886 092126_001.pdf
Stephanie Kendziorski
processor • Sep 30, 2026, 9:25 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco CK 489922 092826_001.pdf
Stephanie Kendziorski
processor • Oct 6, 2026, 11:40 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 490940 100526_001.pdf
Stephanie Kendziorski
processor • Oct 6, 2026, 11:41 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar ck 945485 100526_001.pdf
Stephanie Kendziorski
processor • Oct 16, 2026, 8:39 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco ck 491965 101426_001.pdf
Stephanie Kendziorski
processor • Oct 22, 2026, 9:40 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Newmar/Newmar CK 946109 102126_001.pdf
Stephanie Kendziorski
processor • Oct 22, 2026, 9:43 AM
done
/home/openclaw/nas/Dropbox/MYRV 12024/Warranty Checks/Jayco/Jayco Ck 492990 102126_001.pdf
Processed summary
12024
MYRV 12024 • Stephanie • newmar
Heat 80 • comments 80 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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