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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 12018 • GRE 8220.
Alix Mongiat
processor • May 15, 2025, 12:54 PM
@Michelle A @Kaitlyn R @ANNA F Is there a tag on the shade? We need a photo of that for the PA and I need to know the brand.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • May 15, 2025, 12:54 PM
PA 863450 is in draft status until we get the required information.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 3:40 PM
@Alix M I checked and there is not a tag on the shade anywhere.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • May 16, 2025, 8:53 AM
I will try and submit without. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • May 16, 2025, 8:54 AM
PA 863450 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Michelle Antinoja
dealer or external • May 16, 2025, 9:00 AM
I even checked a new one and couldn't find a label on the new one either.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • May 19, 2025, 8:45 AM
@Kaitlyn R @Michelle A This was approved for 0.2 hour *please hold all parts for 30 days after claim is filed.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Kaitlyn Reinwand
dealer or external • Nov 6, 2025, 6:13 PM
@Alix M date if completion: 10/30 parts used: 82201982- shade 26x52 cost: 45.23 qty: 1 @Bonnie K please upload invoices and final RO… (if you can’t upload the final work orders… please see if Michelle can) thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Stephanie Kendziorski
processor • Nov 7, 2025, 11:34 AM
I was able to pull the invoice, but need the final copy, please.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Bonnie Korte
dealer or external • Nov 10, 2025, 10:33 AM
@Alix M FINAL HAS BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Nov 12, 2025, 1:12 PM
@Bonnie K Please remember to move folders to Claims Corrected once you get us the needed information. This will help us avoid delays and/or items being missed. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Nov 12, 2025, 1:29 PM
Claim 945890 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Nov 17, 2025, 4:21 PM
@Kaitlyn R vendor requires clear pic of their tag on the rail of the blind when removed from unit. if there is no tag i will need a pic of the full rail showing there is no tag
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Nov 21, 2025, 9:05 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2025, 10:34 AM
@Alix M CMR PICKED UP THE BLIND AND IS INSTALLING HIMSELF. WE ARE WAITING FOR HIM TO SEND US PICTURES OF THE TAG AND RAIL.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Dec 1, 2025, 2:56 PM
@Kaitlyn R Thank you. Grand Design just sent us an email asking for an update.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Jan 9, 2026, 9:22 AM
@Kaitlyn R I wanted to follow up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Jan 9, 2026, 9:23 AM
@Kaitlyn R This has been denied by GD, so once we get photos, I can ask them to review again.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Kaitlyn Reinwand
dealer or external • Jan 14, 2026, 3:43 PM
@Alix M JUST AN UPDATE.. I HEARD BACK FROM THE CUSTOMER. THE UNIT IS IN STORAGE RIGHT NOW AND HE WILL NOT BE ABLE TO REPLACE THE BLIND AND TAKE THE PICTURE UNTIL THEN.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Jun 23, 2026, 12:58 PM
@Michelle A Any update on this?
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Michelle Antinoja
dealer or external • Jun 23, 2026, 1:22 PM
@Alix M reached out to CMR for update.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Jul 13, 2026, 4:48 PM
@Michelle A @ANNA F @Dustin L Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Alix Mongiat
processor • Aug 12, 2026, 9:44 AM
@Heidi H Not sure if I should just move this to the write-off folder since we haven't received a response since January and this was denied in GD that long ago.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Heidi Huntley
processor • Aug 12, 2026, 10:03 AM
Yes, please move to the write off folder.
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/12018/12018.pdf
Processed summary
12018
GRE 8220 • Alix • grand-design
Heat 30 • comments 24 • follow-ups 2 • blocker Unknown blocker
Last author processor • Heidi Huntley
Yes, please move to the write off folder.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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