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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11996 • GRE 8220.
Alix Mongiat
processor • Jul 8, 2025, 3:31 PM
PA 877564 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 11, 2025, 10:05 AM
@Kaitlyn R @Michelle A This was approved for 0.5 to replace screw cover.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Kaitlyn Reinwand
dealer or external • Jul 22, 2025, 11:33 AM
@Alix M DID YOU SUBMIT THE VERY LAST LINE TO WARRANTY? FOR THE DRAWER? EVERYTHING IS DONE ON THIS WORK ORDER AND IT IS READY TO SUBMIT... BUT IM NOT SEEING ANYTHING ABOUT THE DRAWER. IT IS JOB 3 ON THE WORK ORDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 22, 2025, 11:39 AM
@Kaitlyn R I did not enter that as the 3 C's are not listed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 22, 2025, 11:41 AM
@Kaitlyn R There are also no photos for this job in this folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 22, 2025, 11:41 AM
Let me know how much labor time and upload the photos and I can get this submitted on a new PA for you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 22, 2025, 11:43 AM
PA 881342 is in draft status for Job 3 until we get needed information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Kaitlyn Reinwand
dealer or external • Jul 22, 2025, 11:47 AM
@Alix M UPLOADED REQUESTED ITEMS. PLEASE REQUEST .50 LABOR. THANK YOU!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 22, 2025, 11:51 AM
PA 881342 has been submitted for approval for Job 3.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 23, 2025, 2:22 PM
@Kaitlyn R Job 3 was approved for 0.4 hour *Please hold all parts for a minimum of 30 days after the claim is paid*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Kaitlyn Reinwand
dealer or external • Jul 24, 2025, 11:50 AM
@Alix M date of compeltion: 07/02/2025 parts used: 822060364 drawer slide 16" 75# @Bonnie K please upload invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Bonnie Korte
dealer or external • Jul 24, 2025, 1:25 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 24, 2025, 1:34 PM
@Kaitlyn R @Bonnie K What about the screw cover that was replaced? I don't see anything listed on the final RO, but that is what approval was for. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 24, 2025, 1:42 PM
Claim 915556 has been submitted for payment for Job 3.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 25, 2025, 9:23 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 28, 2025, 9:12 AM
@Kaitlyn R @Michelle A @Bonnie K We had approval to replace the screw cover for this, Warranty Repair 15. Please advise as I don't see a part for this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Bonnie Korte
dealer or external • Jul 29, 2025, 11:53 AM
@Alix M SORRY ABOUT THAT IT WAS NOT ADDED TO THE WORK ORDER AND IS NOW ADDED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 29, 2025, 1:09 PM
@Kaitlyn R @Bonnie K Please upload the new final RO. I need to know part prices as it looks like the invoice added was a bulk part.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Bonnie Korte
dealer or external • Jul 29, 2025, 1:31 PM
@Alix M THE FINAL ONE HAS BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Jul 29, 2025, 2:18 PM
Claim 916859 has been submitted for payment for warranty repair 15
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Aug 7, 2025, 11:22 AM
This paid on 8/6/25 on check 614743 for $57.61
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Aug 7, 2025, 11:23 AM
* part price was reduced to GD pricing and labor time approved was only 0.4 hours as stated above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Alix Mongiat
processor • Aug 7, 2025, 11:24 AM
This paid on 8/6/25 on check 614743 for $71.87 *part price was reduced to GD pricing.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11996/11996.pdf
Processed summary
11996
GRE 8220 • Alix • unknown
Heat 29 • comments 23 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/6/25 on check 614743 for $71.87 *part price was reduced to GD pricing.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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