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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
27
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11979 • GRE 8220.
Alix Mongiat
processor • May 5, 2025, 9:01 AM
PA 2286612 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/Claim Sheet.pdf
Alix Mongiat
processor • May 5, 2025, 1:30 PM
@Kaitlyn R This was approved for 0.6 hour to replace the armrest of the sofa.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/Claim Sheet.pdf
Alix Mongiat
processor • Jun 9, 2025, 11:52 AM
@Kaitlyn R @ANNA F @Michelle A @Bonnie K When was this completed and we will need the final RO and part information. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Kaitlyn Reinwand
dealer or external • Jun 9, 2025, 12:13 PM
@Alix M THIS ONE IS NOT COMPLETED EITHER.. LOLOLOL. MY FAT FINGERS REALLY JUMBLED EVERYTHING UP ON SATURDAY. IM SORRY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Alix Mongiat
processor • Jun 9, 2025, 12:26 PM
No worries! We will move it back haha. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Kaitlyn Reinwand
dealer or external • Jun 19, 2025, 4:17 PM
@Alix M NOT SURE IF YOU WANT TO NOTE WITH THE MANU- THIS CUSTOMER IS SCHEDULED TO BRING IN ON 8/1 TO HAVE INSTALLED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Alix Mongiat
processor • Jun 19, 2025, 4:43 PM
I will send them an email so they can note the claim. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Kaitlyn Reinwand
dealer or external • Aug 4, 2025, 1:15 PM
@Alix M DATE OF COMPLETION: 8/1/25 PARTS USED: 822007058 THEATER SEAT PART SOP RIGHT HAND FACING COST: 448.80 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Bonnie Korte
dealer or external • Aug 5, 2025, 11:31 AM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Alix Mongiat
processor • Aug 6, 2025, 9:53 AM
This has been submitted for payment. *Labor was only approved for 0.6 hour and final RO reflects 1 hour.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Alix Mongiat
processor • Aug 15, 2025, 9:40 AM
This paid on 8/7/25 on check 3016586 for $816.93
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11979/11979.pdf
Processed summary
11979
GRE 8220 • Alix • forest-river
Heat 13 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/7/25 on check 3016586 for $816.93
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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