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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11942C • GRE 8220.
Alix Mongiat
processor • Mar 10, 2026, 3:02 PM
PA 2605075 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Alix Mongiat
processor • Mar 11, 2026, 9:08 AM
@Dustin L Job 3: are you the selling dealer to this unit ? @Kaitlyn R Just confirming we are still taking the authors of the WO's and not you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Dustin Lucas
dealer or external • Mar 11, 2026, 11:11 AM
Yes we are
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Dustin Lucas
dealer or external • Mar 11, 2026, 11:11 AM
@Alix M Yes we are
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Alix Mongiat
processor • Mar 11, 2026, 11:50 AM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Alix Mongiat
processor • Mar 11, 2026, 1:47 PM
@Dustin L From FR: ok, was a walk thru performed at PDI and shown to customer how to operate ?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Dustin Lucas
dealer or external • Mar 11, 2026, 2:09 PM
@Alix M Yes Walk thru performed and shown.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Alix Mongiat
processor • Mar 12, 2026, 8:42 AM
@Dustin L Job 2: approved for 0.5 hour Job 1: approved for 0.5 hour Job 3: approved for 0.1 hour goodwill, moving forward this is not covered under warranty Job 4: approved for 1 hour per flat rate (requested 2.5 hour)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Dustin Lucas
dealer or external • Mar 26, 2026, 12:37 PM
@Alix M 5-22-25 Date in Date Completed 3-26-26 Parts used Job 1 742979164351-swivel seal Cost .01 qty 1 Job 2 82204078-recall kit steps cost 0 qty 1 Job 4 161128-novaflex cost 7.14 qty 1 677917009992- Butyl Tape cost 7.17 qty 1 8220341A-window cost 57.75 qty 1 @ANNA F Please Upload Invoices
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Alix Mongiat
processor • Mar 27, 2026, 8:05 AM
@ANNA F I was able to pull the two invoices from Forest River for this VIN. Just need the other invoices; swivel seal, novaflex, butyl tape. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
ANNA FREEMAN
dealer or external • Mar 27, 2026, 11:55 AM
@Alix M I was able to upload the invoice for the butyl tape. Unfortunately, the swivel seal and novaflex were ordered through Northern which is now a part of Meyer. I was not able to get the invoices from Northern. I did however upload our receiving tickets for these items which reflects the cost we received them at.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Alix Mongiat
processor • Mar 27, 2026, 4:40 PM
This has been submitted for payment
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Alix Mongiat
processor • Apr 9, 2026, 1:34 PM
This paid on check 3136272 for $440.77
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11942C/11942C.pdf
Processed summary
11942C
GRE 8220 • Alix • forest-river
Heat 15 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3136272 for $440.77
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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