iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11929 • GRE 8220.
Alix Mongiat
processor • May 8, 2025, 12:31 PM
@Kaitlyn R How much time are you requesting for each line for diagnostics and repair? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Alix Mongiat
processor • May 8, 2025, 3:08 PM
@Kaitlyn R @Michelle A How much time are you requesting for each line for diagnostics and repair? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Michelle Antinoja
dealer or external • May 8, 2025, 4:29 PM
@Alix M warr01 - .7 hr warr02 - .5 hr warr03 - .5 hr warr 04 - need sublet, how GD wants us to proceed warr 05 - 1.0 warr06 - .3 warr06 - .5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Alix Mongiat
processor • May 8, 2025, 5:08 PM
PA 861727 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Michelle Antinoja
dealer or external • May 9, 2025, 12:24 PM
@Alix M warr04 repair, GD sent over link and information for the repair/replacement of the lino place they are offering. GD needs to follow up with the company they recommended to customer for repair. Cmr will also be following up with GD on the quote from the Lino guy.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Alix Mongiat
processor • May 9, 2025, 2:31 PM
From GD:620004 Please contact a repair company for an estimate. Below are two companies that we would recommend if there is not a local company to contact. 1. Creative Colors International PH: 1-800-933-2656 www.creativecolorsintl.com 2. Fibrenew PH: 1-800-345-2951
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Michelle Antinoja
dealer or external • May 10, 2025, 10:03 AM
cmr TOOK UNIT AND WILL BE WORKING DIRECTLY WITH GD ON THE LINO. PER MATT WE WON'T BE DOING LINO THROUGH US AT ALL.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Alix Mongiat
processor • May 12, 2025, 1:12 PM
Thank you. I will make a note on the PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 2:58 PM
@Alix M LABOR REQUESTED. LINE 1: .7 LINE2: .3 LINE 3: .5 LINE5: 1.0 LINE 6: .2 LINE 7: .5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Alix Mongiat
processor • May 14, 2025, 4:04 PM
@Michelle A @Kaitlyn R Job 1: Thank you for contacting Thetford and Norcold, The order for the approved door adjustment on the N15DC has been processed. The Warranty Claim Form will be sent to your inbox shortly (will be coming from IFS Applications). Please note that this adjustment includes 0.7 hours of labor. The dealer must submit the completed claim form to Warranty@thetford.com within 30 days of service completion for payment processing. Job 2: approved for 0.3 hour Job 3: approved for 0.3 hour Job 5: approved for 0.2 hour Job 6: approved for 0.3 hour Job 7: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 8:46 AM
@Alix M DID YOU HAVE THE SHEET WE ARE SUPPOSED TO FILL OUT FOR NORCOLD? ONCE WE FILL THAT OUT AN CAN SUBMIT FOR PAYMENT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 4:28 PM
@Alix M DATE OF COMPLETION: 05/01/2025 THERE WERE NO PARTS USED ON THIS WORK ORDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 4:30 PM
FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Alix Mongiat
processor • Jun 9, 2025, 12:19 PM
Claim 903414 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:38 AM
This paid on 6/18/25 on check 607834 for $280
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11929/LINDGREN.pdf
Processed summary
11929
GRE 8220 • Alix • grand-design
Heat 17 • comments 15 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/18/25 on check 607834 for $280
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops