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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11925C • GRE 8220.
Alix Mongiat
processor • Jan 16, 2026, 1:04 PM
@Michelle A Just confirming you want me to request 3.2 hours, that seems excessive and flat rate to adjust the door is only 0.2 hour.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 16, 2026, 1:08 PM
PA 923712 is in draft status until we get confirmation on the time requested.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Michelle Antinoja
dealer or external • Jan 16, 2026, 1:58 PM
@Alix M i HAVE SPOKEN TO THE TECH. pLEASE REQUEST THE .2, TECH FORGOT TO PUNCH OUT FOR THE DRIVE BACK TO gREENEWAY
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 16, 2026, 2:19 PM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 16, 2026, 2:20 PM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 20, 2026, 3:07 PM
@Michelle A This was approved for 0.2 hours *Please hold all parts for a minimum of 30 days after claim is paid*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Michelle Antinoja
dealer or external • Jan 20, 2026, 3:26 PM
@Alix M THERE WERE NOT PARTS USED OR REPLACED. oNLY ADJUSTMENT DONE.. UNIT IS COMPLETED. MOVING TO SWP WITH FINAL COPY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 20, 2026, 4:52 PM
@Michelle A I need date in, date work started, date work completed. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Michelle Antinoja
dealer or external • Jan 20, 2026, 5:15 PM
@Alix MDATE IN 6/7/2025 LABOR STARTED 9/25/2025 COMPLETED: 1/20/2026
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 21, 2026, 8:59 AM
@Michelle A It took 5 months for this job from start to finish? Grand Design is going to question that considering it is only a 0.2 hour job. Please provide clarification as to what day the work was physically started and finished. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 22, 2026, 9:29 AM
@Michelle A Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Michelle Antinoja
dealer or external • Jan 22, 2026, 11:24 AM
@Alix M CMR WANTED TO WAIT TO VERIFY IF THERE WAS OTHER REPAIRS NEEDED AS HE IS PERMANENTLY PARKS AND NEEDED SERVICE CALL. hE DID NOT WANT TO PAY FOR A SERVICE CALL TWICE FOR ONE SMALL ITEM IF THERE WAS OTHER ITEMS NEEDED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 23, 2026, 8:54 AM
@Michelle A Thank you! I will add these notes so they don't question it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 23, 2026, 8:57 AM
Claim 961888 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Alix Mongiat
processor • Jan 29, 2026, 8:45 AM
This paid on 1/28/26 on check 637392 for $28
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11925C/11925C.pdf
Processed summary
11925C
GRE 8220 • Alix • grand-design
Heat 17 • comments 15 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/28/26 on check 637392 for $28
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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