iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11923B • GRE 8220.
Alix Mongiat
processor • May 22, 2025, 3:12 PM
PA 865365 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • May 27, 2025, 10:25 AM
@Kaitlyn R @Michelle A Warranty Repair 1: approved for 0.2 hour Warranty Repair 2: approved for 0.2 hour Warranty Repair 3: approved for 0.2 hour Please hold parts for 30 days after claim is filed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 4:23 PM
@Alix M DATE OF COMPLETION: 06/06/2025 PARTS USED: 103734116022- 30# TANK COST: 176.00 QTY: 1 822010315- LABEL VIN TAG REPLACEMENT USA COST: 81.20 QTY:1 FREIGHT: 20.25 @Bonnie K PLEASE UPLOAD THE INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 4:24 PM
FINAL RO UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Bonnie Korte
dealer or external • Jun 7, 2025, 10:16 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Jun 9, 2025, 12:14 PM
Propane tank part price does not match the invoice. Just a FYI.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Jun 9, 2025, 12:15 PM
Claim 903410 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:38 PM
@Kaitlyn R @Michelle A @ANNA F @Bonnie K From GD: Please attach photos of the vendor markings around the collar of the defective bottle.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Michelle Antinoja
dealer or external • Jun 13, 2025, 2:28 PM
@Alix M IS THIS NOT THE LIP OF THE TANK THAT YOU NEED?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923J2.jpg
Alix Mongiat
processor • Jun 13, 2025, 3:42 PM
@Michelle A I asked GD as this is already on the claim. I will let you know what they say. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923J2.jpg
Michelle Antinoja
dealer or external • Jun 13, 2025, 4:06 PM
@Alix M of course! Let me know if they need something further and we will get whatever else they request if needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923J2.jpg
Alix Mongiat
processor • Jun 16, 2025, 3:55 PM
@Kaitlyn R @Michelle A @ANNA F From GD: Please attach photos of ALL the vendor markings around the collar of the defective bottle.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Jun 16, 2025, 3:56 PM
@Michelle A I just commented on the WO. But this is from GD: Please attach photos of ALL the vendor markings around the collar of the defective bottle.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923J2.jpg
Alix Mongiat
processor • Jun 19, 2025, 11:56 AM
Following up on this. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Kaitlyn Reinwand
dealer or external • Jun 19, 2025, 2:59 PM
@Alix M UPLOADED PHOTOS OF THE PROPANE TANK
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Jun 19, 2025, 3:30 PM
photos added and claim resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Jun 27, 2025, 1:42 PM
This paid on 6/25/25 on check 608782 for $261.08
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Jul 24, 2025, 10:22 AM
Claim 915426 has been submitted for the missed handling fee of $6.09
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Alix Mongiat
processor • Aug 7, 2025, 11:08 AM
This paid on 8/6/25 on check 614743 for $6.09 @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11923B/11923B.pdf
Processed summary
11923B
GRE 8220 • Alix • grand-design
Heat 27 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 8/6/25 on check 614743 for $6.09 @Stephanie K
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops