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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 71/100
Risk pressure 8 • 1 claims • 16 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11919D • GRE 8220.
Alix Mongiat
processor • Apr 21, 2026, 2:13 PM
@Kaitlyn R This unit also has 961588 Recalls/Field Campaign - Solitude Interior Step 25V-061/2025-077
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11919D/11919D.pdf
Alix Mongiat
processor • Apr 21, 2026, 2:16 PM
PA 943831 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11919D/11919D.pdf
Alix Mongiat
processor • Apr 23, 2026, 11:08 AM
@Kaitlyn R From GD: please provide a picture of the frame tag and also need to know the location of the unit. this is just an inspection to see if the walls are separating or is there is any canning movement. Won't need an SRT for this issue.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/11919D/11919D.pdf
Kaitlyn Reinwand
dealer or external • Apr 23, 2026, 1:45 PM
@Alix M matt is actually communication with Dan Kussow and a bunch of people (and you) regarding this unit. SRT is going to be here tomorrow and he is going to take a look at this unit. This is the fourth time this unit will have to be serviced by Grand Design for this same concern. Grand Design is being pushed behind the scenes to fix this unit accurately and efficiently. **sorry... i should have put that in there right away.**
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/11919D/11919D.pdf
Alix Mongiat
processor • Apr 24, 2026, 7:55 AM
@Kaitlyn R Sounds good. I am going to move this back to info needed until you provide an update after the SRT team looks at it.
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/11919D/11919D.pdf
Alix Mongiat
processor • May 5, 2026, 8:53 AM
Any update on this one?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/11919D/11919D.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 8:04 PM
Matt Ferkey CAN YOU UPDATE THIS WITH WHAT THE SRT TEAM DID TO TRAVIS’S UNIT?
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/11919D/11919D.pdf
Kaitlyn Reinwand
dealer or external • May 8, 2026, 11:53 AM
@Matt F
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/11919D/11919D.pdf
Matt Ferkey
dealer or external • May 8, 2026, 1:24 PM
@Kaitlyn R For the kitchen floor concern, SRT discovered the campaign repair had begun to fail, the lag bolts into the sidewalls to support the kitchen floor began to back out. He added an adhesive sealant to each lag to prevent them from backing out as well as adding expanding rivets between each lag. For the "frame flex" concern, measurements were taken and everything was within tolerance, however there was large popping and squeaking in the bedroom floor and ceiling behind the washer closet. SRT removed the lower filon and we assisted removing the front cap to inspect. He added additional lags and carriage bolts to secure the sidewalls to the frame as well as discovering a cracked weld that he repaired. The squeaking and popping came from the front cage that was only attached to the sidewalls with 3 screws on each side. He added well over a dozen per side and also secured the cage to the floor. SRT assisted throwing the front cap back on with a couple screws to hold it in place. We finished reassembling everything and resealing.
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/11919D/11919D.pdf
Kaitlyn Reinwand
dealer or external • May 13, 2026, 12:44 PM
@Alix M
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/11919D/11919D.pdf
Alix Mongiat
processor • May 14, 2026, 9:21 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/11919D/11919D.pdf
Alix Mongiat
processor • May 15, 2026, 9:36 AM
@Kaitlyn R PA 943831 was approved for 0.1 hour for the inspection on this. I am moving to PA approved, I know we entered a separate WO with everything else you did to help the SRT team.
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/11919D/11919D.pdf
Michelle Antinoja
dealer or external • May 20, 2026, 12:28 PM
@Alix M DATE IN:4/14/2026 dATE STARTED:4/16/2026 DATE COMPLETD:4/21/2026
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/11919D/11919D.pdf
Michelle Antinoja
dealer or external • May 20, 2026, 12:29 PM
@Alix M NO PARTS USED
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/11919D/11919D.pdf
Alix Mongiat
processor • May 20, 2026, 1:20 PM
Claim 989458 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11919D/11919D.pdf
Alix Mongiat
processor • May 28, 2026, 8:35 AM
This paid on 5/27/26 on check 654197 for $14
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/11919D/11919D.pdf
Processed summary
11919D
GRE 8220 • Alix • grand-design
Heat 20 • comments 16 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 5/27/26 on check 654197 for $14
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 71/100
Risk pressure 8 • 1 claims • 16 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

11919D
GRE 8220 • Alix • grand-design
Heat 20 • comments 16 • last actor processor
This paid on 5/27/26 on check 654197 for $14
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 11919D • GRE 8220 • heat 20
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