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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11862C • GRE 8220.
Alix Mongiat
processor • Feb 18, 2026, 3:00 PM
PA 2584551 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Alix Mongiat
processor • Feb 18, 2026, 4:28 PM
@Michelle A This was approved for 1.5 hour *This will be a total of 3 decals (requested 2.5 hours/5 decals)
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Michelle Antinoja
dealer or external • Feb 19, 2026, 9:16 AM
@Alix M there is also the model tag and vin tag that need to be replaced as well. We would like to push for the full 2.5
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Alix Mongiat
processor • Feb 19, 2026, 10:00 AM
I have emailed Gretchen. I will let you know her response.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Alix Mongiat
processor • Feb 19, 2026, 10:31 AM
@Michelle A Those two stickers will be approved for 0.05 each, 0.1 hour total.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Michelle Antinoja
dealer or external • Feb 19, 2026, 10:49 AM
@Alix M we would like at minimum .20 per sticker. That is ten minutes each. We still have to peel the damaged ones off, clean the area to make sure that the stickers lay flat, and put them on properly.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Alix Mongiat
processor • Feb 19, 2026, 11:02 AM
I have replied to Gretchen with this information. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Alix Mongiat
processor • Feb 24, 2026, 8:50 AM
@Michelle A This is still only approved for 0.05 each (0.1 total)
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Matt Ferkey
dealer or external • Jul 13, 2026, 1:15 PM
@Alix M The customer requested the decals loose. This can be a parts only claim.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Alix Mongiat
processor • Jul 13, 2026, 1:39 PM
Noted with the manufacturer. Once decals are provided to them, just upload the invoices and I'll submit. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Alix Mongiat
processor • Aug 18, 2026, 3:42 PM
I have uploaded the invoice for decals. Please let me know if the decals have been provided to the customer and we can submit for payment. (will need the final RO)
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11862C/11862C.pdf
Processed summary
11862C
GRE 8220 • Alix • forest-river
Heat 11 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
I have uploaded the invoice for decals. Please let me know if the decals have been provided to the customer and we can submit for payment. (will need the final RO)
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 94/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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