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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11862B • GRE 8220.
Alix Mongiat
processor • Sep 5, 2025, 11:23 AM
PA 2425673 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Sep 12, 2025, 7:50 AM
Sent follow up email to FR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Sep 16, 2025, 8:28 AM
@Kaitlyn R Job 1: so how many decals need replaced ? not all look bad when we review. *I did state the "there are 14 decals in total" in the 3C's as stated on the WO, so they must not see 14 needing to be replaced.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Kaitlyn Reinwand
dealer or external • Sep 16, 2025, 8:54 AM
@Alix M The answer is still the same.. at 14. unless they are stating that the decals will expand and contract with warmer/colder weather. As of right now, all 14 decals have bubbles in them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Sep 16, 2025, 5:52 PM
@Kaitlyn R Warranty Repair 1: approved for 0.75 hour Job 1: approved for 9 hours Per dealer the recommended repair did not work, authorization goes as follows previous authorization 1 hr X 2 1 hour each side TO repair decals .50 X 2 r/r decals new authorization 6 hours to complete the r/r of decals total 7 hours to r/r decals per dealer Job 2: approved for 0.3 hour Job 3: approved for 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Kaitlyn Reinwand
dealer or external • Feb 18, 2026, 5:30 PM
@Alix M DATE IN: 08/27/2025 DATE COMPLETED: 02/18/2026 PARTS USED: **ALL JOB 1*** 8220665271- DECAL COST: 15.63 QTY: 1 82205272- DECAL COST:15.63 QTY: 1 822065244- DECAL COST: 6.63 QTY: 1 822065270- DECAL COST: 6.63 QTY: 1 822065284- DECAL COST: 11.58 QTY: 1 822065290- DECAL COST: 11.58 QTY: 1 822065280- DECAL COST: 2.77 QTY: 1 822065281- DECAL COST: 2.77 QTY: 1 8822065282- DECAL COST: 2.61 QTY: 1 822065283- DECAL COST: 2.61 QTY: 1 822065278- DECAL COST: 9.93 QTY: 1 822065279- DECAL COST: 9.93 QTY: 1 822065293- DECAL COST: 3.18 QTY: 1 822065294- DECAL COST: 3.18 QTY: 1 822065244- DECAL COST: 6.63 QTY: 1 822065270- DECAL COST: 6.63 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Bonnie Korte
dealer or external • Feb 19, 2026, 10:51 AM
@Alix M INVOICE UPLOADED, THERE WAS 3 DUPLICATE NUMBERS BUT WE ONLY USED ONE OF EACH
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Feb 19, 2026, 12:45 PM
@Kaitlyn R Can I get the final RO with the correct parts listed? Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Feb 20, 2026, 9:26 AM
@Kaitlyn R Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Kaitlyn Reinwand
dealer or external • Feb 20, 2026, 10:14 AM
@Alix M UPLOADED FINAL RO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Feb 20, 2026, 11:35 AM
@Kaitlyn R Can you please correct the parts? There are duplicates listed on the final RO and Bonnie stated only 1 was used of each. Please review and upload when corrected so I can submit for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Bonnie Korte
dealer or external • Feb 20, 2026, 11:47 AM
@Alix M My apologies, I thought the invoice only one of each decal and the ones I said were duplicate had two listed on the invoice. I can't read these week apparently.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Feb 20, 2026, 12:31 PM
Sounds good. We all have those days/weeks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Feb 20, 2026, 12:39 PM
@Bonnie K It looks like I need an invoice for the following; 822065278 - Decal
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Bonnie Korte
dealer or external • Feb 20, 2026, 1:11 PM
@Alix M UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Feb 20, 2026, 1:45 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Alix Mongiat
processor • Feb 26, 2026, 8:45 AM
This paid on check 313644 for $1,660.30
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11862B/11862B.pdf
Processed summary
11862B
GRE 8220 • Alix • forest-river
Heat 21 • comments 17 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 313644 for $1,660.30
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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