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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11861 • GRE 8220.
Morgan Zywicki
dealer or external • Apr 4, 2025, 2:23 PM
@Alix M I will need a pre-auth number to give to the GD rep working on this one with me. Please and Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 4, 2025, 3:17 PM
@Morgan Z PA 853118 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 4, 2025, 4:00 PM
@Alix M we will be changing the labor rate to .5 per door. I just got an email from the GD rep I am working with. He is looking into whether or not the doors are still available
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 4, 2025, 4:25 PM
Sounds good. Their flat rate for these doors is 1 hour, I assume the 0.5 is due to warranty being expired?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 4, 2025, 4:27 PM
Could be. I was just told .5 in the email I received
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 7, 2025, 12:35 PM
@Morgan Z GD denied this in the system. TG 4-7-25 units limited warranty expired 3-25-24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 7, 2025, 12:36 PM
@Morgan Z Please let me know if the individual you have been in contact with is still planning on approving this. They will need to go into the system and approve. Let me know if that happens. I will move to information needed for now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 1:04 PM
I am waiting to hear back from them right now. They are looking into seeing if the doors are still available
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 1:26 PM
We have to make the changes in the web portal for the labor to be .5 for each door @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 7, 2025, 1:32 PM
updated and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 7, 2025, 3:10 PM
@Morgan Z Per Case number 00808758, Daniel Kussow is approving 0.5 hours of goodwill per operation, for a total of 1.5 hours plus parts.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 3:24 PM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 17, 2025, 1:58 PM
@Alix M WORK COMPLETED ON 4/11/25 PARTS USED WARR05 014045125963-20LB EMPTY LPG CYLINDER POLAR WHITE COST: 40.41 PRICE: 60.09 QTY: 1 FINAL RO UPLOADED @Bonnie K NEED INVOICE PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 12:40 PM
@Alix M WORK COMPLETED ON 4/11/25 PARTS USED WARR05 014045125963-20LB EMPTY LPG CYLINDER POLAR WHITE COST: 40.41 PRICE: 60.09 QTY: 1 FINAL RO UPLOADED @Bonnie K NEED INVOICE PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 12:45 PM
@Alix M WORK COMPLETED ON 4/22/25 PARTS USED WARR01 82203809-PASSAGE DOOR 30X74 BROWNSTONE MAPLE COST: 160.18 PRICE: 208.23 QTY: 1 FREIGHT COST: 202.05 WARR02 822063808-DOOR PASSAGE 1 3/8 X 24 X 74 BROWNSTONE MAPLE L&L BANDED 4S COST: 120.88 PRICE: 157.14 FREIGHT COST: 175.44 WARR03 822063808-DOOR PASSAGE 1 3/8 X 24 X 74 BROWNSTONE MAPLE L&L BANDED 4S COST: 120.88 PRICE: 157.14 FINAL RO UPLOADED @Bonnie K INVOICES PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Bonnie Korte
dealer or external • Apr 23, 2025, 1:41 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 23, 2025, 2:07 PM
@Bonnie K I don't see an invoice for the door for job 1. It looks to be different than the other 2. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 23, 2025, 2:09 PM
@Bonnie K Never mind. It looks like morgans comment just listed the wrong door. We are good! Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 2:11 PM
I did not list the wrong door. The bunk room and bedroom are the same and the bedroom door is different. There should be two different invoices.THANKS!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 2:13 PM
WE ARE GETTING THE RIGHT INVOICES TO YOU. THOSE ONES WERE FROM 2023
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 23, 2025, 2:14 PM
@Morgan Z On the final RO is a 1 next to 3 of the same door in the quantity and a 0 next to the one you listed. That is what I was going off of. If that is not right, you will need to fix the final RO as well. I will hold off on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 2:20 PM
UPLOADED THE UPDATED WO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Bonnie Korte
dealer or external • Apr 23, 2025, 2:21 PM
CORRECT INVOICES ATTACHED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • Apr 23, 2025, 4:23 PM
Claim 891547 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 9:55 AM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Alix Mongiat
processor • May 1, 2025, 9:15 AM
This paid on 4/30/25 on check 600645 for $1,094.19
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11861/11861.pdf
Processed summary
11861
GRE 8220 • Alix • grand-design
Heat 32 • comments 26 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/30/25 on check 600645 for $1,094.19
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
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