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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11850C • GRE 8220.
Alix Mongiat
processor • Apr 14, 2025, 8:18 AM
PA 854847 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 15, 2025, 8:35 AM
@Morgan Z Warranty Repair 2: approved for 0.8 hour Warranty Repair 3: approved for 0.1 hour Warranty Repair 4: approved for 0.2 hour Warranty Repair 5: denied; Damage not a factory defect. Denied This is a DPU exterior damage is not covered please contact your transport company for warranty consideration.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Morgan Zywicki
dealer or external • Apr 15, 2025, 9:59 AM
For WARR05, this is a warranty issue as the tank was damaged and not the LP tank covers. This happened at the facility and not during transit
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 15, 2025, 10:50 AM
@Morgan Z Was it on the DAF? If so, please upload and I will go back and have them reconsider. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Morgan Zywicki
dealer or external • Apr 15, 2025, 11:00 AM
It was not noted until it was being prepped. The tank covers were not removed when the DAF was done
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 15, 2025, 11:03 AM
I have emailed GD to see if they will reconsider. I will keep you posted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Morgan Zywicki
dealer or external • Apr 15, 2025, 11:06 AM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 16, 2025, 11:23 AM
@Morgan Z LP tank has now been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Morgan Zywicki
dealer or external • Apr 17, 2025, 9:48 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 17, 2025, 4:51 PM
@Morgan Z Is the work on this done? If so, please upload the final RO and let me know when the work was done. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 18, 2025, 3:54 PM
@Morgan Z @Kaitlyn R Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Morgan Zywicki
dealer or external • Apr 21, 2025, 10:24 AM
@Alix M WORK COMPLETED ON 4/11/25 PARTS USED WARR05 014045125963-20LB EMPTY LPG CYLINDER POLAR WHITE COST: 40.41 PRICE: 60.09 QTY: 1 @Bonnie K NEED INVOICE THANKS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Morgan Zywicki
dealer or external • Apr 21, 2025, 10:25 AM
SORRY ABOUT THAT. I THINK I WAS WORKING ON THIS THE DAY I HAD TO LEAVE EARLY WHEN I WAS SICK
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Bonnie Korte
dealer or external • Apr 21, 2025, 11:57 AM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 21, 2025, 1:12 PM
Claim #890639 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Alix Mongiat
processor • Apr 24, 2025, 10:19 AM
This paid on 4/23/25 on check 599727 for $237.43
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11850C/11850C.pdf
Processed summary
11850C
GRE 8220 • Alix • grand-design
Heat 22 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/23/25 on check 599727 for $237.43
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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