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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11833B • GRE 8220.
Alix Mongiat
processor • May 9, 2025, 8:42 AM
@Kaitlyn R For Warranty Repair 10- they will need a quote from a sublet company before they approve. I will enter it for now without it, but if you could work on getting that- that would be great. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 9, 2025, 8:49 AM
@Kaitlyn R @Michelle A I will also need toilet tags for warranty repair 6. Moving this to info needed as I can't submit without that. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 9, 2025, 8:52 AM
PA 861789 is in draft status until I get all required information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Michelle Antinoja
dealer or external • May 9, 2025, 9:40 AM
@Alix M I HAVE UPLOADED PHOTOS OF THE TAGS. MOVING BACK TO INFORMATION CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 9, 2025, 9:59 AM
PA 861789 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 9, 2025, 10:00 AM
Please get quote for fiberglass repair as GD will be requesting that before they approve most likely.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 12, 2025, 9:00 AM
@Michelle A @Kaitlyn R From GD: Will need estimate before approval for Warranty Repair 10.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 13, 2025, 11:48 AM
@Kaitlyn R Job 1: approved for 0.1 hour Job 2: approved for 0.5 hour Job 3: approved for 0.5 hour Job 4: Thank you for contacting Thetford and Norcold, Thank you for the information. I am authorizing Grand Design to replace part number 42058 toilet. Original Serial Number: E006ACVSBA570 Case Number: FD 619667 Labor Time: 1.0 hours Job 7: approved for 0.5 hour Job 9: noted Job 8: noted Job 10: Need estimate before anything will be approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 13, 2025, 11:48 AM
I am moving to info needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 8:28 AM
@Alix M FOLLOWING UP WITH SUBLET COMPANY. WILL UPLOAD INFORMATION ONCE i HAVE IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 5:17 PM
@Alix M i HAVE ATTACHED THE SUBLET INFORMATION FOR YOU. COST: 677.50 PRICE: 813.00
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 15, 2025, 9:25 AM
@Michelle A Sublets are only what is invoiced, we cannot bill markup on sublets. Just FYI if you see I am only entering the $677.50 that's on the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 11:08 AM
SOUNDS GOOD! tHANK YOU! i WAS NOT AWARE OF THAT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • May 15, 2025, 1:14 PM
@Kaitlyn R @Michelle A Warranty Repair 1: approved for 0.1 hour Warranty Repair 2: approved for 0.5 hour Warranty Repair 3: approved for 0.5 hour Warranty Repair 4: approved for 1 hour to replace part number 42058 toilet. Warranty Repair 7: approved for 0.5 hour Warranty Repair 9: Noted Warranty Repair 8: Noted Warranty Repair 10: approved for $677.50
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Kaitlyn Reinwand
dealer or external • Sep 8, 2025, 11:53 AM
@Alix M JUST WANT IT NOTED.. THIS CUSTOMER WILL NOT BE COMING IN UNTIL THE SPRING TO DO THE WARRANTY REPAIRS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • Sep 8, 2025, 1:03 PM
Thank you. I will notify Grand Design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Michelle Antinoja
dealer or external • Apr 17, 2026, 2:31 PM
@Alix M Date in:5/7/2025 date started:5/8/2025 date completed:4/17/2026 Parts: warr02:822063496 - DOOR CABINET 11 1/2 X 34 CHAMPAGNE PEWTER CHSQ - qty:1 - price:49.37 822063626 - GLASS FOR CAB. DOOR 82203621 8.5 X 29 - qty:9.58 warr04:028985420583 - THETFORD STYLE II HIGH WH - qty:1 - price:213.92 @ANNA F
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • Apr 20, 2026, 8:26 AM
@ANNA F I was able to pull the invoices for the first two parts, just need the Thetford Style II High WH invoice. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
ANNA FREEMAN
dealer or external • Apr 20, 2026, 9:08 AM
@Alix M INVOICE UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • Apr 20, 2026, 12:02 PM
Thank you! This has expired in GD so I will submit once they put it back in approved status for me.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • Apr 21, 2026, 8:39 AM
@Michelle A Can you upload the final RO please? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • Apr 21, 2026, 8:49 AM
Claim 981968 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Alix Mongiat
processor • Apr 23, 2026, 9:49 AM
This paid on 4/22/26 on check 649117 for $1,356.34 *Price of toilet was reduced to GD pricing
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11833B/11833B.pdf
Processed summary
11833B
GRE 8220 • Alix • grand-design
Heat 29 • comments 23 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/22/26 on check 649117 for $1,356.34 *Price of toilet was reduced to GD pricing
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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