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Focused evidence thread

Thread evidence for 11824 • GRE 8220.
Alix Mongiat
processor • May 13, 2025, 10:39 AM
Michelle Antinoja Kaitlyn Reinwand ANNA FREEMAN please verify we have complete 3 C’s for all lines. Jobs 1 and 2 don’t proper have corrections listed and I see some that don’t have an actual cause. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 2:05 PM
@Alix M - WARRANTY LINE TWO IS DIAGNOSTIC FOR THE HEATING OF THE OVEN. wHEN TESTED THE OVEN WAS WITH IN PARAMETERS SO NOTHING FURTHER IS NEEDED OTHER THAN THE DIAGNOSTIC. i WILL GET FURTHER NOTES FROM THE TECH ON LINE 1 ONCE HE IS AVAILABLE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 3:28 PM
@Alix M sPOKE WITH MY TECH, THERE WAS A SHEET THAT WAS LOOSE AT THE FRONT OF UNIT, IT NEEDED TO BE REFASTENED. TECH REFASTENED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 13, 2025, 4:49 PM
There are also some lines that I need an actual cause listed. Example: Warranty Repair 6 and Warranty Repair 10
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 5:33 PM
@Alix M Line 6, the awning damage is from the awning lights being top high up. when awning is closing the lights get in the way and stretch the fabric right there causing the tears. when we replace we will put the lights in the proper place to avoid further issues. line 10 : we do not know the cause of the crack. it could be from during travel. it is not gauged or damaged like it was hit. that is why there is no cause because we do not know how it happened. CMR states he noticed it while in the bathroom.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 9:02 AM
@Michelle A We will need photos for Warranty Repair 1. I am entering the PA but the labor code requires photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 9:15 AM
@Michelle A Also need time for Job 10. Sorry. Just catching these as I enter it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 9:17 AM
@Michelle A Also need time for Job 10 and 12. Sorry. Just catching these as I enter it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 9:18 AM
Is Warranty Repair 13 the same as the paneling they mentioned on 10702B? It doesn't look like that question was answered on this WO. Need to know if I should be entering that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 9:19 AM
@Michelle A Also need time for Job 10, 12, 13, 14 and 15. Sorry. Just catching these as I enter it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 9:19 AM
PA 2298060 is in draft status until I get all questions answered above. *Need time for multiple jobs and needs to know if repair 13 is a duplicate.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 10:55 AM
@Alix M THIS IS A PHOTO FOR LINE 10
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/WO_11824_JOB_WARR15_2025.05.08_14.25.44.jpg
Michelle Antinoja
dealer or external • May 14, 2025, 10:55 AM
@Alix M THIS IS A PHOTO FOR LINE 10
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/WO_11824_JOB_WARR15_2025.05.08_13.39.20.jpg
Michelle Antinoja
dealer or external • May 14, 2025, 10:56 AM
@Alix M THIS IS A PHOTO FOR LINE 10
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/WO_11824_JOB_WARR15_2025.05.08_13.39.36.jpg
Michelle Antinoja
dealer or external • May 14, 2025, 11:00 AM
@Alix M i TAGGED YOU IN THE PHOTOS FOR LINE 10. tHEY WERE DIFFERENT PANELS ON THE UNIT. THE ORIGINAL WAS ONE SIDE OF THE UNIT THAT HAD BEEN SENT ON ON THE OTHER WORK ORDER, ON THIS ONE IT WAS ON THE OTHER SIDE. JOB 10 ; REQUESTING 4HRS JOB 12 - REQUESTING .3 JOB13 - REQUESTING 3.5 JOB 14 - REQUEST .5 JOB 15 REQUEST .7
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 11:01 AM
I assume you mean Warranty Repair 1, not 10?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/WO_11824_JOB_WARR15_2025.05.08_13.39.20.jpg
Alix Mongiat
processor • May 14, 2025, 11:12 AM
@Michelle A It looks like Jobs Warranty Repair 1 and 15 are the same. Please advise. The photos you tagged me in are for 15.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 11:46 AM
@Alix M i WAS JUST FOLLOWING WHAT MY TECH WAS TELLING ME. lET ME LOOK FURTHER INTO THIS. i ASSUME YOU MEAN LINE 10 AND LINE 15? BECAUSE 1 IS FOR THE OVEN?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 11:56 AM
@Alix M LINE ONE IS FOR THE OVEN? THIS IS NOT THE OVEN.. ARE YOU ASKING ABOUT LINE 15
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/WO_11824_JOB_WARR15_2025.05.08_13.39.20.jpg
Alix Mongiat
processor • May 14, 2025, 12:06 PM
Warranty Repair 1 is the panel under bed Warranty Repair 2 is the oven Sorry- it's confusing because the oven is listed first on the WO. I am talking as the lines are labeled, not the actual order. Warranty Repair 1 and Warranty Repair 15 look to be the same.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 3:06 PM
@Alix M hey i got back to my tech on this and he confirmed that it was the same repair. I'm not sure why he didn't tell me that when I first asked but yes. warr01 and warr15 are the same. so just request the .5 for one of the lines. thank you! sorry for the confusion.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 4:06 PM
Thank you! No worries.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 14, 2025, 4:06 PM
PA 2298060 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 15, 2025, 9:30 AM
@Michelle A @Kaitlyn R FR is requesting photos of the oven.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 15, 2025, 9:37 AM
@Michelle A @Kaitlyn R FR is requesting photos of the oven. Warranty Repair 6: hello, please advise when this was first noticed as it has been on the dealer lot since 2022 and retail owned for 10 months. Job warranty repair 8: Dealer and Retail seal maintenance checks begin at the 6-month mark as outlined in the Dealer Inventory Maintenance Schedule from "The Forest River Way" guidelines and the Owner's Manual Maintenance Schedule. It appears the seal has not been maintained. We will cover as a one time goodwill for the customer at 1 hour. Warranty Repair 13: hello, the panels cannot be repalced as these are vaccuum bonded walls. can the tech reomove the windows and heat and smooth the paper back down?Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 11:08 AM
wARR06 - CUST NOTICED AT AFTER PICK UP OF UNIT WHEN PUTTING OUT THE FIRST TIME. WARR13 - WE DID HEAT GUN THE PAPER BACK DOWN, MY TECH IS SAYING THAT IF THE CUSTOMER ISN'T HAPPY WITH THE WAY IT LOOKS NOW IT WOULD NEED TO HAVE PANELS REPLACED. bUT A MAJORITY OF IT LOOKS REALLY GOOD NOW. FEW SPOTS THAT WE STILL COULD NOT GET WRINKLES OUT OF. WARR8 i WILL PASS THAT DOWN i KNOW THAT WE HAVE BEEN DOING BETTER WITH CHECKING MORE FREQUENTLY, BUT AS I UNDERSTAND THAT WAS NOT SOMETHING THAT WAS RECOMMENDED PREVIOUSLY OR SOMETHING. i'M NOT SURE BUT i WILL LET TECH KNOW TO GET THAT DONE. AND LET TECHS KNOW ON FUTURE REFERENCE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 15, 2025, 11:14 AM
@Michelle A I have added notes, we just need the pictures of the oven now. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 11:20 AM
@Alix M i WILL GET THAT FOR YOU AS SOON AS i HAVE A MOMENT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 20, 2025, 9:12 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Kaitlyn Reinwand
dealer or external • May 22, 2025, 11:00 AM
@Alix M UPLOADED PHOTO OF THE OVEN LABEL.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 22, 2025, 3:28 PM
@Kaitlyn R @Michelle A @ANNA F @Chris B From FR: Warranty Repair 2: We respectfully deny this request. After consulting with our corporate team, we have received confirmation and approval to proceed with the denial as no issue was found. **They have denied diagnostic time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 22, 2025, 3:30 PM
@Kaitlyn R @Michelle A @ANNA F @Chris B From FR: Warranty Repair 2: We respectfully deny this request. After consulting with our corporate team, we have received confirmation and approval to proceed with the denial as no issue was found. **They have denied diagnostic time. Warranty Repair 13: Hello, so this claim line is for the repair correct? as stated these panels can not be replaced as they're vacuum bonded. kerb
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 22, 2025, 3:30 PM
@Kaitlyn R @Michelle A @ANNA F @Chris B From FR: Warranty Repair 2: We respectfully deny this request. After consulting with our corporate team, we have received confirmation and approval to proceed with the denial as no issue was found. **They have denied diagnostic time. Warranty Repair 6: Denied at this time as this would be considered damage as this is not noted int eh time on dealer lot for nearly 2 years and unit has been retail owned nearly 1 year with no notation. this would be considered damage at this time as it appears something sliced the awning. Warranty Repair 13: Hello, so this claim line is for the repair correct? as stated these panels can not be replaced as they're vacuum bonded. kerb
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • May 30, 2025, 10:39 AM
Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • Jun 3, 2025, 3:53 PM
@Alix M what do you need on this?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 3, 2025, 5:01 PM
@Michelle A An answer to Warranty Repair 13 question.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • Jun 3, 2025, 5:14 PM
@Alix M So as I mentioned previously, We just used a heat gun to get the paper to sit back down. A majority of that fixed it but there are few spots that look better but you can still see crinkling. We want labor paid for the time we put in to laying paper back down. We are stating that if the customer is still not happy they would have to take it up with Forest River in order to handle that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 4, 2025, 8:36 AM
Added notes and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 4, 2025, 1:05 PM
@Kaitlyn R @Michelle A Warranty Repair 2: denied- no issue found. Warranty Repair 1: approved for 0.5 hour Warranty Repair 3: approved for 0.75 hour Warranty Repair 4: approved for 0.5 hour Warranty Repair 5: approved for 0.25 hour Warranty Repair 6: Denied at this time as this would be considered damage as this is not noted int eh time on dealer lot for nearly 2 years and unit has been retail owned nearly 1 year with no notation. this would be considered damage at this time as it appears something sliced the awning. Warranty Repair 8: approved for 1 hour one time goodwill gesture as this is lack of lot maintenance Warranty Repair 9: declined- not a FR sticker Warranty Repair 10: approved for 2 hours Hello, the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code. Thank you Warranty Repair 12: approved or 0.3 hour Warranty Repair 13: approved for 3.5 hours Warranty Repair 14: approved for 0.3 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Matt Ferkey
dealer or external • Jun 5, 2025, 11:00 AM
@Alix M @Michelle A On warranty line 6, there is an issue causing the cuts in the awning fabric. when the awning is completely rolled in, the light track rubs against the fabric and is causing the cuts. It isn't a defect in the fabric, it is a workmanship issue. The awning fabric needs to be replaced due to the cuts, and the awning light needs to be replaced with a tape on style so the light track can be removed to prevent the issue from reoccurring. I know awning fabric issues are typically an uphill battle, but this one is legitimate - the damage to the fabric was caused by the placement of the awning track and the fabric having too steep of an angle causing the light track to chafe against the fabric and make the little cuts you see in the pictures. This SHOULD be a warrantable repair.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 5, 2025, 11:25 AM
This is the second one that has this problem, isn't it? I am sending FR an email right now. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 5, 2025, 11:50 AM
@Matt F @ANNA F @Kaitlyn R @Michelle A From FR: Will you provide a picture of the cuts from a top down view of the fabric?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • Jun 5, 2025, 12:06 PM
@Alix M i WILL GET THESE FOR YOU ASAP.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • Jun 6, 2025, 11:52 AM
@Alix M I have added the awning photos per request. Please let me know if you need anything further.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 6, 2025, 1:49 PM
I have emailed the photos to FR. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 6, 2025, 3:31 PM
@Kaitlyn R @Michelle A Kristina Erb from FR will be reaching out to you regarding the awning.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 11, 2025, 7:45 AM
Awning line was now approved for 2.5 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Michelle Antinoja
dealer or external • Jun 26, 2025, 11:32 AM
@Alix M completed 6/25 parts: warr05 - 822020341 - LIGHT PORCH LED OVAL W/SWITCH BLACK BASE CLEAR qty: 1 cost:4.44 price:5.77 warr06 - 82202405 - AWNING FABRIC - VDS: BLACK - 11' - V# V000524695 qty: 1 cost:256.69 price:333.70 warr06 - 677917000661 - 10.3oz LAP SEALANT WHITE qty:1 price:6.93 price: 9.05 warr06 - 677917000333 - Dicor 501LSW-1 EPDM Self-Level qty:12 cost:6.67 price:8.72 warr08 - 677917000333 - COUNTERTOP - SOP: FOR LAV, W/ SELF EDGE MOLDING - GALACTIC - V# 14G22041SG qty:1 cost:30.97 price:40.26 warr12 - 848150059901 - LIPPERT THIN SHADE KIT qty:1 cost:72.25 price:116.01 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Bonnie Korte
dealer or external • Jun 26, 2025, 6:28 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jun 27, 2025, 10:19 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jul 9, 2025, 9:01 AM
This paid on 6/30/25 on check 2997859 for $2,118.40
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jul 15, 2025, 9:50 AM
2366508 has been submitted for the other 11 dicor that were missed on the previous submission.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:39 PM
2366508 paid on 7/16/25 on check 3004486 for $18.10 - notes from FR: Hello there - This is an excessive amount of sealant for this. This would take at the most, 2 tubes. Thank you. @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11824/OHARE.pdf
Processed summary
11824
GRE 8220 • Alix • unknown
Heat 62 • comments 53 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
2366508 paid on 7/16/25 on check 3004486 for $18.10 - notes from FR: Hello there - This is an excessive amount of sealant for this. This would take at the most, 2 tubes. Thank you. @Stephanie K
Open claim

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