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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
116
Claims with recent comment activity worth operator attention.
Escalation risk
27
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11814B • GRE 8220.
Alix Mongiat
processor • Apr 7, 2025, 7:58 AM
@Morgan Z @Kaitlyn R Warranty Repair 2: are you doing anything for this or is this just diagnostic?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • Apr 7, 2025, 8:30 AM
PA 853254 is in draft status.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 9:02 AM
Yes, it just did not save my correction to the work order
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Morgan Zywicki
dealer or external • Apr 7, 2025, 12:29 PM
@Alix M We will need to replace the faucet with a labor time of .5
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Morgan Zywicki
dealer or external • Apr 8, 2025, 3:28 PM
@Alix M I PUT AN UPDATED WO IN HERE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • Apr 9, 2025, 9:46 AM
@Morgan Z It is asking for the brand of the kitchen faucet. Can you provide that please? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B UPDATE.pdf
Alix Mongiat
processor • Apr 9, 2025, 9:46 AM
If there is a tag, please provide a photo of it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B UPDATE.pdf
Morgan Zywicki
dealer or external • Apr 9, 2025, 10:19 AM
Alix Mongiat i uploaded the inly tag i could find. Looks like a lipert part
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B UPDATE.pdf
Alix Mongiat
processor • Apr 9, 2025, 10:21 AM
PA 853254 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • Apr 9, 2025, 4:25 PM
@Morgan Z Warranty Repair 1: approved for 0.3 hour Warranty Repair 2: Approved for 0.5 hour Warranty Repair 4: denied; part of pdi Warranty Repair 5: approved for 0.3 hour Warranty Repair 3: approved for 0.2 hour Warranty Repair 6: denied; no defect seen Warranty Repair 8: approved for 0.2 hour Warranty Repair 9: Denied; part of PDI cleaning the unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Morgan Zywicki
dealer or external • Apr 17, 2025, 1:53 PM
@Alix M WORK COMPLETED ON 4/4/25 PARTS USED WARR02 8220359-FAUCET KITCHEN SS GOOSENECK PULL DOWN SINGLE HOLE D03536 COST: 61.87 PRICE: 80.43 QTY: 1 FREIGHT COST: 14.19 QTY: 1 FINAL RO UPLOADED @Bonnie K NEED INVOICES PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • Apr 21, 2025, 9:14 AM
@Bonnie K Just waiting on the invoices for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Bonnie Korte
dealer or external • Apr 21, 2025, 9:33 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • Apr 21, 2025, 1:06 PM
Claim 890637 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • Apr 24, 2025, 10:18 AM
@Morgan Z @Kaitlyn R From GD: Please attach a full photo of the faucet off the unit, photo of the vendor etching at base, and of vendor tag on water line.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 10:57 AM
Photos uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • Apr 24, 2025, 11:58 AM
Photos added and claim resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 12:02 PM
THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Alix Mongiat
processor • May 1, 2025, 9:11 AM
This paid on 4/30/25 on check 600645 for $304.62
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11814B/11814B.pdf
Processed summary
11814B
GRE 8220 • Alix • grand-design
Heat 27 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/30/25 on check 600645 for $304.62
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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