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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
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30
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1,685
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Focused evidence thread

Thread evidence for 11813 • GRE 8220.
Alix Mongiat
processor • Mar 24, 2025, 11:45 AM
PA 849809 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Mar 25, 2025, 5:52 PM
@Morgan Z @Kaitlyn R Decking approved for 3 hours, R&R roof membrane approved for 34 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Kaitlyn Reinwand
dealer or external • Jun 17, 2025, 9:33 AM
@Alix M DATE OF COMPLETION 06/13/2025 PARTS USED: 677917007172- INSTALLATION COMPONENT KIT COST: 228.25 QTY:1 677917009190- TPO 9FT6IN X 40FT- DIFLEX II POLAR WHITE COST: 525.39 QTY:1 756815008754- MUSHROOM STYLE PLUMBING VENT/WHT COST: 7.60 QTY:2 822020945- SOLAR ROOF TOP ELECTRICAL BOX GEN 2 MC4 BLK COST: 27.92 QTY:1 014717401388- PLUMBING VENT KET, BLACK COST: 4.04 QTY: 1 677917000296- 10.3 OZ LAP SEALANT DOVE NON SAG COST: 6.63 QTY: 3.00 677917000364- EPDM LAP SEAL 11OZ. TUBE DOVE COST: 9.58 QTY: 8.00 @Bonnie K CAN YOU UPLOAD THE INVOICES? ***JUST A HEADS UP, BONNIE IS ON VACATION ALL WEEK THIS WEEK INVOICES WILL NOT BE UPLOADED UNTIL SHE IS BACK*** ALSO, COULD WE TRY TO GET AN ADDITIONAL TWO HOURS OF LABOR FOR REPLACING THE FIXTURES THAT WERE DAMAGED COMBINED WITH THE ROOF NOT COMING UP VERY EASILY AND THE TECHNICIAN HAVING TO CLEAN UP THE ROOF DECKING THAT WAS NOT MOLDED. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Kaitlyn Reinwand
dealer or external • Jun 17, 2025, 9:35 AM
@Alix M I ALSO UPLOADED SOME DURING IMAGES FOR GRAND DESIGN IF THEY NEED IT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 17, 2025, 10:40 AM
@Kaitlyn R I will email GD and try to get addition time added. Please upload the final RO. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 17, 2025, 10:41 AM
@Kaitlyn R I will need to know what fixtures were damaged exactly before emailing them. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 17, 2025, 10:47 AM
@Kaitlyn R @Michelle A This was actually approved for 46.5 hours for the roof membrane and 6 hours for the 3 sheets of decking. Do you still need more time? I am not sure when it changed from the 34 hours/3 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 17, 2025, 10:47 AM
@Kaitlyn R @Michelle A This was actually approved for 46.5 hours for the roof membrane and 6 hours for the 3 sheets of decking. Do you still need more time? I am not sure when it changed from the 34 hours/3 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 17, 2025, 10:48 AM
Ignore that last comment- I was looking on the requested. Total blonde moment. Approvals above are correct.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 18, 2025, 11:07 AM
@Kaitlyn R @Michelle A @ANNA F Following up on this. Need final RO and to know what fixtures were damaged and replaced so I can request additional time.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Kaitlyn Reinwand
dealer or external • Jun 18, 2025, 11:34 AM
The parts are already listed. The mushroom style vet cap, solar roof top electrical box, and a plumbing vent. @Alix M i uploaded the final ro
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 18, 2025, 12:31 PM
Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 18, 2025, 12:31 PM
Ignore that last comment- I was looking on the requested. Total blonde moment. Approvals above are correct.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 18, 2025, 12:36 PM
I have sent GD an email requesting an additional 2 hours. However- the Final RO does not say anything was replaced- it just states they reinstalled the garnishes. It is important that the tech includes what they actually did on the WO's. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 18, 2025, 2:28 PM
@Michelle A @Kaitlyn R From GD: The time approved includes all roof attachments.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Bonnie Korte
dealer or external • Jun 21, 2025, 12:58 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jun 23, 2025, 3:42 PM
Claim 907289 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:19 PM
This paid on 7/2/25 on check 609975 for $6,055.63
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11813/11813.pdf
Processed summary
11813
GRE 8220 • Alix • grand-design
Heat 22 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/2/25 on check 609975 for $6,055.63
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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