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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11811 • GRE 8220.
Alix Mongiat
processor • Mar 24, 2025, 11:49 AM
@Kaitlyn R @Morgan Z I will submit a PA once we have photos. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Morgan Zywicki
dealer or external • Mar 24, 2025, 11:55 AM
I WILL TALK TO THE TECH TO SEE IF HE HAS PICTURES OTHERWISE WE WILL HAVE TO WAIT FOR THE SNOW TO MELT BEFORE GETTING SOME
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Morgan Zywicki
dealer or external • Mar 24, 2025, 12:05 PM
@Alix M PHOTOS UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Mar 24, 2025, 12:13 PM
PA 849837 has been submitted for approval
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Mar 25, 2025, 8:49 AM
@Morgan Z @Kaitlyn R How much time is needed for the roof replacement and how much time is needed for the decking replacement? I need to separate the two lines.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Mar 25, 2025, 8:52 AM
Base time for decking would be 1 hour per sheet, so this would be 3 hours. Does that sound right for you?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Morgan Zywicki
dealer or external • Mar 25, 2025, 8:56 AM
The rate fir decking is 2 hours per sheet
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Mar 25, 2025, 8:56 AM
I can request that, but it is only 1 hour in the Grand Design system.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Morgan Zywicki
dealer or external • Mar 25, 2025, 8:57 AM
It would be 45 hours for the roof and then 6 hours for the decking
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Mar 25, 2025, 8:57 AM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Mar 25, 2025, 8:58 AM
I have updated the PA and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Mar 25, 2025, 5:50 PM
@Morgan Z @Kaitlyn R Decking approved for 3 hours, Roof membrane approved for 36 hours.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Michelle Antinoja
dealer or external • Jun 26, 2025, 11:17 AM
@Alix M completed 6/25 Parts: 677917007172 - INSTALLATION COMPONENT KI qty:1 cost:226.54 price:298.21 misc - decking - qty: 3 price 75.00 677917012251 - EPDM PLUS 96 X 40 WHITE qty:1 cost:827.89 price: 1076.26 014717400336 - REPLACE ALL PLMBG VENT KI qty:2 cost:4.41 price:5.68 756815008754 - MUSHROOM STYLE PLUMBING VENT / WHT qty:1 cost:7.60 price:11.60 822020945 - SOLAR ROOF TOP ELECTRICAL BOX GEN2 MC4 BLK FSEB30JWO2-BL qty:1 cost: 27.92 price:36.84 677917000333 - Dicor 501LSW-1 EPDM Self-Level qty:12 cost:8.72 price:8.72 146878 - NOVAFLEX SEALANT TRANSLUCENT qty:1 cost: 6.93 price:11.23 677917000661 - 10.3oz LAP SEALANT WHITE qty:1 cost:6.93 price:9.05 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Bonnie Korte
dealer or external • Jun 26, 2025, 5:58 PM
@Alix M INVOICES UUPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Jun 27, 2025, 10:28 AM
@Kaitlyn R @Michelle A What day did the work start? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Jun 27, 2025, 10:52 AM
@Kaitlyn R @Michelle A @ANNA F Claim #908653 is in draft status until we get the date the work started. Thank you!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Michelle Antinoja
dealer or external • Jun 27, 2025, 10:55 AM
@Alix M started 6/18
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Jun 27, 2025, 11:31 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Jun 27, 2025, 11:33 AM
Claim 908653 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Alix Mongiat
processor • Jul 2, 2025, 3:17 PM
This paid on 7/2/25 on check 609975 for $6,65.37
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11811/11811.pdf
Processed summary
11811
GRE 8220 • Alix • grand-design
Heat 20 • comments 20 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/2/25 on check 609975 for $6,65.37
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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