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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11798B • GRE 8220.
Alix Mongiat
processor • Sep 26, 2025, 11:45 AM
PA 899736 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Alix Mongiat
processor • Sep 30, 2025, 9:08 AM
@Kaitlyn R Warranty Repair 1: approved for 0.3 hour Warranty Repair 2: approved for 0.6 hour Warranty Repair 3: approved for 0.5 hour Warranty Repair 4: approved for 0.3 hour Warranty Repair 5: approved for 1 hour *Please hold all parts for a minimum of 30 days after claim is paid*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Michelle Antinoja
dealer or external • Mar 2, 2026, 11:38 AM
@Alix M DATE IN: 9/20/2025 DATE STARTED: 9/24/2025 DATE COMPLETED: 2/27/2026 PARTS: WARR01: 752324009329 - SHURFLO PUMP FILTER - QTY:1 - PRICE:13.74. WARR03: 822063613 - DOOR CABINET 18 X 12 MODERN MAPLE CHSQ B-NIA - QTY:1 - 27.39 82201705 - GLASS 1/8 X 14 1/2 X 8 1/2 GRAY 31% CLEAN CUT - QTY:1 - PRICE:6.38 WARR04:822064376 - DRAWER FRONT 8 X 15 1/2 MAGNOLIA DOVE - QTY:1 - 21.57 82201705 - GLASS 1/8 X 14 1/2 X 8 1/2 GRAY 31% CLEAN CUT - QTY:1 - 6.38 WARR05 - 146881 - NOVAFLEX SEALANT BLACK - QTY:1 - 14.42 8220561567 - DOOR ENTRANCE 28 X 72 RH BLKSLD GLASS KEYED ALIKE W/PET DEFENDER - QTY:1 - 769.87 @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Bonnie Korte
dealer or external • Mar 2, 2026, 12:19 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Alix Mongiat
processor • Mar 2, 2026, 1:30 PM
@Michelle A @Bonnie K I don't have an invoice for Warranty Repair 3 - door cabinet in modern maple. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Alix Mongiat
processor • Mar 2, 2026, 1:32 PM
@Michelle A @Bonnie K We also have glass listed on both Warranty Repair 3 and 4, when 4 is just a drawer and shouldn't have glass listed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Bonnie Korte
dealer or external • Mar 2, 2026, 1:36 PM
@Alix M LINE 3- YOU DO HAVE IT, THE INVOICE HAS A DIFFERENT PART NUMBER THAN THE ONE WE HAVE IN THE SYSTEM. INVOICE 1537476. WE WILL HAVE TO LOOK INTO LINE 4
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Alix Mongiat
processor • Mar 2, 2026, 1:38 PM
@Bonnie K The color is different than what is listed. The invoice stated Magnolia Dove, the work order states Modern Maple. Which is correct? This needs to match.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Bonnie Korte
dealer or external • Mar 2, 2026, 1:42 PM
@Alix M THE INVOICE. THEY HAD CALLED FOR APPROVAL OF THAT PART. ALSO LINE 4 DOES NOT NEED THE GLASS SO I TAKE IT OFF OF THERE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Alix Mongiat
processor • Mar 2, 2026, 1:43 PM
Sounds good. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Alix Mongiat
processor • Mar 2, 2026, 1:44 PM
Claim 970843 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Alix Mongiat
processor • Mar 11, 2026, 1:38 PM
This paid on 3/11/26 on check 643046 for $1,519.13
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11798B/11798B.pdf
Processed summary
11798B
GRE 8220 • Alix • grand-design
Heat 14 • comments 12 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/11/26 on check 643046 for $1,519.13
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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