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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 11754B • GRE 8220.
Morgan Zywicki
dealer or external • Apr 22, 2025, 3:15 PM
@Alix M I forgot to put in there that we are requesting 2.5 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 22, 2025, 3:25 PM
Morgan Zywicki if this is done, do you have the 8 post install pictures they usually require before payment? Just making sure in case the unit is leaving the lot. I’ll get this entered as soon as I get back from school pick up.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 22, 2025, 4:57 PM
Morgan Zywicki if this is done, do you have the 8 post install pictures they usually require before payment? Just making sure in case the unit is leaving the lot. I’ll get this entered as soon as I get back from school pick up.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 22, 2025, 5:08 PM
PA 2273036 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 23, 2025, 9:00 AM
@Morgan Z @Kaitlyn R From FR: please clarify why slide will not operate motor bad? what is the issue?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 11:23 AM
The entire schwin tech system was bad due to the slide not being square in the box
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 23, 2025, 12:26 PM
Added notes and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Morgan Zywicki
dealer or external • Apr 23, 2025, 12:46 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 25, 2025, 10:40 AM
@Morgan Z From FR: has there been any attempt to square up the opening? Is system actually bad or does slide opening need repaired?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Morgan Zywicki
dealer or external • Apr 25, 2025, 11:12 AM
The system was bad and that is why we replaced it. I can get more info on if there was an attempt to square up the opening
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 25, 2025, 5:09 PM
@Morgan Z Yes, we will need you to get the information to answer their question before I can respond. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 30, 2025, 9:57 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 10:29 AM
The slide was not squared at all as this was found right before the show through and we did not have time to fix that
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Apr 30, 2025, 11:43 AM
Added notes and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 1, 2025, 8:33 AM
@Morgan Z @Kaitlyn R From FR: hyper extend slide, remove end metal and straighten up opening This was approved for 5 hours. This is not the job you did, so let me know how you want to respond.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Morgan Zywicki
dealer or external • May 1, 2025, 3:33 PM
i HAVE UPLOADED PICTUES OF THE OLD SCHWIN TECH SYSTEM. THE UNIT IS NO LONGER. WE ARE TRYING TO GET THE SCHWINTECH SYSTEM REPAIR PAID FIRST.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 1, 2025, 3:53 PM
I have emailed FR to try and get this approved for the correct job. I will let you know when I hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 5, 2025, 1:33 PM
Sent FR a follow up email as I have not received a response back from my first email.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 8, 2025, 8:33 AM
@Kaitlyn R I am trying to get the job that you did approved. FR is asking if you have the post replacement photos that are required for the schwintek system replacement.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 13, 2025, 11:51 AM
Following up on this @ANNA F @Kaitlyn R @Michelle A Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 2:44 PM
@Alix M WE DO NOT HAVE PHOTOS AFTER REPLACEMENT..
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 13, 2025, 2:59 PM
They will not approve this without those post measurement photos. @Heidi H
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 3:01 PM
@Alix M i WILL FOLLOW UP WITH TECHS TO GET FURTHER INFORMATION AND CHECK ON PHOTOS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 3:35 PM
@Alix M I HAVE ATTACHED NEEDED PHOTOS, MOVING TO INFO CORRECTED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 13, 2025, 4:25 PM
I have emailed the photos to FR. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 14, 2025, 4:11 PM
@Michelle A @Kaitlyn R From the vendor: For case number 5860906 with VIN ending in N4016461, can we please get more information for the slide? What is the slide not doing? The email states that the trailer has a build date of 01/18/2024, but when putting the VIN in, it is coming up as a 2022 Puma? Is that the correct build date? Along with that looking at the build date of the slide, the slide was built in April of 2025, why was the slide replaced in the first place? Please provide photos of the floor rollers and the rack parallel measurements. I am attaching an example of how to measure the racks for parallel, you will want the slide fully extended to take these measurements.  If you have any questions please call us at 574-537-8900.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 20, 2025, 9:13 AM
Added these notes and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 21, 2025, 9:44 AM
@Michelle A @Kaitlyn R This has now been approved for 3 hours 1x dealer goodwill from Grand Design w/o obtainig the required pre-authorizatin before repairs were made as
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 21, 2025, 9:45 AM
@Michelle A @Kaitlyn R @Bonnie K This work has already been completed so if you could get me the date it was completed and the invoices we can get this submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Bonnie Korte
dealer or external • May 21, 2025, 10:25 AM
@Alix M INVOICES UPLOADED DATE COMPLETED 4/22/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • May 21, 2025, 11:44 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Jun 2, 2025, 2:13 PM
This paid on 05/21/25 on check 2972677 for $1,348.38
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Jul 17, 2025, 10:26 AM
submitted claim 2369860 for freight
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Alix Mongiat
processor • Jul 22, 2025, 5:50 PM
This paid on 7/17/25 on check 3004486 for $22.22 @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11754B/11754B.pdf
Processed summary
11754B
GRE 8220 • Alix • forest-river
Heat 40 • comments 34 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 7/17/25 on check 3004486 for $22.22 @Stephanie K
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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