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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11739 • GRE 8220.
Alix Mongiat
processor • Feb 19, 2025, 10:12 AM
PA 842391 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Feb 19, 2025, 4:17 PM
@Morgan Z @Kaitlyn R From GD: Please provide clear photos of the vendor stamping on the slider of the quick disconnect. The dust plug can be replaced. The quick disconnect could have a yellow dust plug and still be an Enerco quick disconnect, so a photo of the stamping is most important.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Morgan Zywicki
dealer or external • Feb 19, 2025, 4:30 PM
SOUNDS GOOD
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Mar 3, 2025, 7:52 AM
@Morgan Z @Jesse K Following up on the photo request. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Kaitlyn Reinwand
dealer or external • Mar 3, 2025, 9:23 AM
@Alix M THE CUSTOMER HAS THE UNIT AND WILL BE BACK IN A COUPLE OF WEEKS. WILL BE SENDING PICTURES IN THEN. ALSO, JESSE NO LONGER HAS THE LAPTOP.. JUST A HEADS UP!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Mar 3, 2025, 9:39 AM
Okay, Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Morgan Zywicki
dealer or external • Mar 11, 2025, 11:34 AM
PHOTO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Mar 11, 2025, 1:05 PM
Added photos and resubmitted for approval. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Mar 11, 2025, 5:10 PM
@Morgan Z Need to verify that the part does not have an Enerco etching. Cannot tell from photos provided. To err on the side of caution, please replace. Send photo of new part.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Mar 17, 2025, 1:49 PM
@Morgan Z @Kaitlyn R Following up on this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Morgan Zywicki
dealer or external • Mar 17, 2025, 2:04 PM
CUSTOMER IS SCHEDULED TO COME IN AND HAVE PART REPLACED AROUND APRIL 11TH
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Morgan Zywicki
dealer or external • Apr 14, 2025, 9:59 AM
@Alix M THIS IS NOT ENERCO STAMPED AND THE PICTURES PROVIDED ARE CLEAR ENOUGH. THERE IS NO OTHER WAY TO GET "BETTER" PICTURES WITH THE PLACEMENT. I WAS JUST UNDER THE UNIT. tHIS IS NOT BEING REPLACED. WE WILL NEED INSPECTION TIME PAID ON THIS. THANKS!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Apr 14, 2025, 10:06 AM
Added notes and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Apr 15, 2025, 8:33 AM
@Morgan Z This was approved for 0.1 hour.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Morgan Zywicki
dealer or external • Apr 17, 2025, 1:09 PM
@Alix M WORK COMPLETED ON 4/14/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • Apr 24, 2025, 11:41 AM
Claim 891737 has been submitted for payment. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Alix Mongiat
processor • May 1, 2025, 9:10 AM
This paid on 4/30/25 on check 600645 for $11.50
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11739/11739.pdf
Processed summary
11739
GRE 8220 • Alix • grand-design
Heat 19 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/30/25 on check 600645 for $11.50
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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