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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11730 • GRE 8220.
Alix Mongiat
processor • May 6, 2025, 2:27 PM
ANNA FREEMAN Kaitlyn Reinwand Please upload the work order and I will get this entered. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/117304.pdf
Kaitlyn Reinwand
dealer or external • May 6, 2025, 2:29 PM
*
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/117304.pdf
Kaitlyn Reinwand
dealer or external • May 6, 2025, 2:29 PM
@Alix M, @ANNA F IS TRYING TO GET BACK INTO THE HANG OF IT.. BEAR WITH US
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/117304.pdf
ANNA FREEMAN
dealer or external • May 6, 2025, 2:34 PM
@Alix M @Kaitlyn R LOL, UPLOADED......It might take a bit, but Ill get there.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/117304.pdf
Alix Mongiat
processor • May 6, 2025, 4:11 PM
Haha! All good- I figured it was overlooked so just wanted to comment to make sure we didn't wait too long to get this entered for you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/117304.pdf
Alix Mongiat
processor • May 6, 2025, 4:24 PM
PA 2289450 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • May 7, 2025, 9:13 AM
@Kaitlyn R Job 1: denied; no wash date provided, warranty does not cover weather related corrosion. Job 2: approved for 0.2 hour Job 3: approved for 0.2 hour Job 4: approved for 0.4 hour Job 6: approved for 0.1 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • May 27, 2025, 9:38 AM
@Kaitlyn R This was already submitted - PA 2289450 and approval noted on previous WO. I am moving this to that same folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730/11730/WORK ORDER.pdf
ANNA FREEMAN
dealer or external • May 28, 2025, 12:56 PM
@Alix M @Kaitlyn R FINAL RO UPLOADED AND MOVED TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730/11730/WORK ORDER.pdf
ANNA FREEMAN
dealer or external • May 28, 2025, 2:21 PM
@Alix M @Kaitlyn R FINAL RO UPLOADED WORK COMPLETED 5/1 25 AND MOVED TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730/11730/WORK ORDER.pdf
Alix Mongiat
processor • May 28, 2025, 4:36 PM
From Anna: FINAL RO UPLOADED WORK COMPLETED 5/1 25 AND MOVED TO SUBMIT FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • May 28, 2025, 4:40 PM
@ANNA F @Kaitlyn R @Michelle A Job 5- the final RO states "just noting for now" please confirm if anything was done for this as we had approval to do this repair.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • May 29, 2025, 1:01 PM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • May 30, 2025, 10:45 AM
Moving to claims returned until we get a response. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Michelle Antinoja
dealer or external • May 30, 2025, 11:05 AM
@Alix M THERE WAS NOT REPAIR COMPLETED. wE WERE JUST VERIFYING FUNCTIONALITY AND IT IS WORKING PROPERLY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • May 30, 2025, 12:26 PM
@Michelle A I apologize I stated Job 5 up above but it is Job 4 that states "Just noting for now". This was approved for a repair, why wasn't this completed?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • May 30, 2025, 12:27 PM
And after claims returned the proper folder is claims corrected not PA information corrected. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Michelle Antinoja
dealer or external • May 30, 2025, 12:52 PM
@Alix M WE DID NOT DO ANYTHING TO REPAIR LINE 4 EITHER JUST PUTTING IT IN FOR NOTING.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • Jun 4, 2025, 8:54 AM
I have emailed FR to change Labor Line 4 to noting only.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • Jun 6, 2025, 10:10 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:28 PM
This paid on 6/6/25 on check 2981566 for $70
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11730/11730RO.pdf
Processed summary
11730
GRE 8220 • Alix • unknown
Heat 23 • comments 21 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/6/25 on check 2981566 for $70
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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