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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
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0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11722 • GRE 8220.
Alix Mongiat
processor • Apr 14, 2025, 9:44 AM
@Morgan Z @Kaitlyn R There is a service campaign on this unit 51-1798 - MAGIC CHEF REFRIGERATOR VENTS NOT CUT OUT
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11722/11722.pdf
Alix Mongiat
processor • Apr 14, 2025, 9:52 AM
PA 2262534 has been submitted so FR can note repairs 2 and 3.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11722/11722.pdf
Alix Mongiat
processor • Apr 14, 2025, 1:33 PM
Moving to claims paid folder as this was just for noting purposes.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11722/11722.pdf
Alix Mongiat
processor • Apr 14, 2025, 1:33 PM
Moving to claims denied folder as this was just for noting purposes and it was sent to FR for them to note.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11722/11722.pdf
iClaims AI
processor • Oct 20, 2026, 5:49 PM
TESTING AND LEARNING — Testing/Learning claim: GRE 8220 / Write Off / RO 11722. WHY UNPAID: the April 14, 2025 sidebar says PA2262534 was submitted so Forest River could note repairs 2 and 3, then moved to denied because it was 'just for noting purposes.' That is not a documented OEM coverage denial or payment approval. The RO says repeated flushing did not reproduce the intermittent toilet leak, and the converter fan was judged normal. The single label photo does not establish either failure. WHAT COULD HAVE BEEN DONE DIFFERENTLY: distinguish an information-only report from a reimbursement request; document the conditions and test results that reproduce a covered defect, or obtain written authorization for diagnostic-only charges. Preserve the manufacturer's itemized decision before classifying the loss. MONEY: toilet diagnosis $57.50 plus converter diagnosis $57.50 = $115 warranty-coded. The separate $79.40 customer windshield estimate and $21 internal roof work bring the RO to $215.40; that total is not a proven OEM-denied amount. Per the owner this claim is unpaid and written off; the exact ledger loss and any recovery remain unverified. The separate sidebar notice for campaign 51-1798, refrigerator vents not cut out, needs its own completion record and does not establish why these two diagnostic jobs were unpaid. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11722/11722.pdf
Processed summary
11722
GRE 8220 • Alix • forest-river
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — Testing/Learning claim: GRE 8220 / Write Off / RO 11722. WHY UNPAID: the April 14, 2025 sidebar says PA2262534 was submitted so Forest River could note repairs 2 and 3, then moved to denied because
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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