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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11720B • GRE 8220.
michelle gray
dealer or external • Feb 5, 2025, 4:53 PM
@Alix M REQUESTING 2.5 HOURS LABOR TO FIND AND FIX ELECTRICAL ISSUE.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 6, 2025, 8:17 AM
PA 839833 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 7, 2025, 9:23 AM
This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Morgan Zywicki
dealer or external • Feb 7, 2025, 2:33 PM
@Alix M WORK COMPLETED ON 2/5/25 PARTS USED 4/1O CABLE, LUGS HEATSHRINK PRICE:12.00 QTY: 4 1/10 CABLE, LUGS HEATSHRINK PRICE: 8.00 QTY: 2 300a BUSS BARS PRICE: 60.00 QTY: 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 7, 2025, 3:42 PM
@Bonnie K Please provide invoices for parts. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 10, 2025, 10:44 AM
@Morgan Z Following up on invoices. Moving to Claims Returned until we get those.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Morgan Zywicki
dealer or external • Feb 11, 2025, 10:06 AM
BONNIE IS WORKING ON THIS. WITH THIS BEING A SOLAR JOB WE HAVE TO FIND THE INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Bonnie Korte
dealer or external • Feb 11, 2025, 3:07 PM
@Alix M Can we put these as shop supplies as I no idea when we purchased these. It was not a typical vendor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 11, 2025, 4:03 PM
I can try the smaller priced items, but the $60 part will need an invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Bonnie Korte
dealer or external • Feb 11, 2025, 4:30 PM
@Alix M i WAS ABLE TO FIND THE INVOICE FOR THE 60 DOLLAR PART
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 12, 2025, 8:43 AM
@Bonnie K @Morgan Z The price for the busbar is not $60 like was listed above, I have to go with the price on the invoice. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 12, 2025, 8:44 AM
Claim 873242 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Bonnie Korte
dealer or external • Feb 12, 2025, 10:03 AM
@Alix M We are allowed to have a mark up of 30%. The invoice is just proof that we purchased the product. @ANNA F
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 12, 2025, 10:40 AM
@Bonnie K That total still wouldn't be $60. I am not sure where the other totals come from, but I have to go off the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Morgan Zywicki
dealer or external • Feb 12, 2025, 10:50 AM
@Alix M I got the $60 from Matt as he is the one who handles the pricing for solar jobs
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Bonnie Korte
dealer or external • Feb 12, 2025, 10:52 AM
@Alix M EVEN IF WE DO 30% IT IS 53. SO GO WITH THAT NUMBER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 12, 2025, 11:07 AM
Sounds good. I will have them revise it back to me and update the price. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 12, 2025, 11:26 AM
resubmitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Morgan Zywicki
dealer or external • Feb 12, 2025, 1:00 PM
Thank you Alix
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 17, 2025, 12:48 PM
@michelle g This claim hasn't been paid yet. You moved this into the Claims Paid folder this morning. Please do not move folders from the Claims Submitted folder. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Alix Mongiat
processor • Feb 21, 2025, 8:49 AM
This paid on 2/19/25 on check 590446
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11720B/LINDGREN.pdf
Processed summary
11720B
GRE 8220 • Alix • grand-design
Heat 23 • comments 21 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 2/19/25 on check 590446
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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