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Communications Intelligence
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Communications intelligence

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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 11711B • GRE 8220.
Alix Mongiat
processor • Oct 1, 2025, 11:09 AM
@Kaitlyn R Please provide labor times requested. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 1, 2025, 11:29 AM
@Kaitlyn R @Michelle A Please provide labor times requested. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 2, 2025, 8:47 AM
Following up on this so we can get this entered for you. Moving to PA info needed for now.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 6, 2025, 2:03 PM
@Kaitlyn R @ANNA F Following up on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Kaitlyn Reinwand
dealer or external • Oct 8, 2025, 7:48 PM
@Alix M WARR 01: .5 hours WARR02: 1.4 HRS WARR03: .40 HRS WARR04: .20 WARR05: .20 WARR06: .10 WARR07: .10 WARR08: .75 WARR09: .20 WARR10: .75 WARR11: .20
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 9, 2025, 8:39 AM
@Kaitlyn R @ANNA F @Michelle A Photos are required for Warranty Repair 5.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 9, 2025, 8:44 AM
@Kaitlyn R @ANNA F @Michelle A Photos are required for Warranty Repair 5. Need 3 C's for Warranty repairs 9 and 10.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 9, 2025, 8:46 AM
PA 2462297 is in draft status until we get photos for Warranty Repair 5 (if available) and complete 3 C's for Warranty Repairs 9 and 10.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Kaitlyn Reinwand
dealer or external • Oct 9, 2025, 9:27 AM
@Alix M WILL GET PHOTOS OF LINE 5 WARR 09: REATTACHED TRIM WARR10: REQUEST TO REPLACE THE TV.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 9, 2025, 10:09 AM
This has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 9, 2025, 10:10 AM
@Kaitlyn R I am submitted for approval without photos for line 5, but we will also need photos of the TV tags I am sure. We will wait for FR to come back and ask for them, but try and get those too. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Alix Mongiat
processor • Oct 9, 2025, 11:49 AM
@Kaitlyn R Warranty Repair 8: PLEASE SUBMIT A FULL VIEW PHOTO OF THE SCREEN DOOR Warranty Repair 10: PLEASE SUBMIT A PHOTO OF THE SERIAL/MODEL NUMBERS AS VENDOR WILL REQUIRE TO PROCEED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/Claim Sheet.pdf
Kaitlyn Reinwand
dealer or external • Oct 10, 2025, 10:06 PM
@Alix M UPLOADED REQUESTED PHOTOS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Oct 13, 2025, 8:46 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Oct 13, 2025, 1:43 PM
@Kaitlyn R Warranty Repair 10: THE NUMBER WE NEED A PHOTO OF STARTED WITH NS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Kaitlyn Reinwand
dealer or external • Oct 14, 2025, 1:31 PM
@Alix M I WILL GO OUT THERE AGAIN TO SEE IF THERE IS ANOTHER LABEL WITH A NUMBER STARTING WITH THAT.. BUT IM FAIRLY CERTAIN THAT WE TOOK PICTURES OF EVERY LABEL THAT WAS ON THE TV.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Oct 22, 2025, 4:15 PM
@Kaitlyn R Any luck on this? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Oct 29, 2025, 8:45 AM
Following up on this again.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Kaitlyn Reinwand
dealer or external • Oct 30, 2025, 1:09 PM
@Alix M THE PHOTOS THAT ARE UPLOADED ARE THE ONLY LABELS ON THE TV.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Oct 30, 2025, 1:57 PM
I have sent FR an email on this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Oct 31, 2025, 12:18 PM
Kaitlyn Reinwand Hello, After review the front of this TV says Insignia, however the serial number shows this is for a Sansui. We need photos confirming which brand this tv is for sure.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Oct 31, 2025, 1:13 PM
@Kaitlyn R From FR: Hello, After review the front of this TV says Insignia, however the serial number shows this is for a Sansui. We need photos confirming which brand this tv is for sure.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Nov 12, 2025, 1:06 PM
@Kaitlyn R @Michelle A Following up on this. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2025, 8:38 AM
@Alix M THE BRAND IS INSIGNIA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Nov 13, 2025, 10:31 AM
@Kaitlyn R Are there different photos for the S/M numbers then as the photos provided are not for an Insignia TV as they stated. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Nov 13, 2025, 10:32 AM
You can see the other brand name right on the photos provided of the labels.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2025, 11:17 AM
@Alix M I JUST UPLOADED TWO PHOTOS.. THEY ARE LABELED "CORRECT TV" THE TECHNICIANS WERE TAKING PICTURES OF THE TV IN THE LIVING ROOM RATHER THAN THE TV IN THE BEDROOM. THE CORRECT PHOTOS ARE NOW UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Nov 21, 2025, 11:41 AM
Sent to FR. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Nov 21, 2025, 2:59 PM
@Kaitlyn R *Read TV line* Warranty Repair 1: approved for 0.5 hour Warranty Repair 2: approved for 1.4 hour Warranty Repair 3: approved for 0.4 hour Warranty Repair 4: approved for 0.3 hour Warranty Repair 5: approved for 0.2 hour Warranty Repair 6: approved for 0.1 hour Warranty Repair 7: approved for 0.1 hour Warranty Repair 8: approved for 0.3 hour (requested 0.7 hour) flat rate to install Warranty Repair 9: approved for 0.1 hour (requested 0.2 hour) per flat rate Warranty Repair 10: approved for 0.5 hour (requested 0.75 hour) This is authorized for replacement We recommend that the dealer purchases a similar unit locally to prevent possible shipping damage. We will cover up to $343.00 for the part cost, and the defective unit may be scrapped. Warranty Repair 11: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Kaitlyn Reinwand
dealer or external • Jan 13, 2026, 2:32 PM
DATE IN: 1/28/2025 DATE STARTED: 9/30/2025 DATE COMPLETED: 1/13/26 PARTS USED: WARR08- MESH WINDOW SCREEN COST: .95 QTY: 3 WARR11- RAIN GUTTER SPOUTS COST: 4.02 QTY: 1 @Bonnie K PLEASE UPLOAD INVOICES. WILL ALSO NEED THE RECEIPT FOR THE TV UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Bonnie Korte
dealer or external • Jan 13, 2026, 2:54 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 13, 2026, 3:02 PM
@Kaitlyn R Was the TV replaced for Warranty Repair 10?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 13, 2026, 3:04 PM
Looks like its listed under misc parts. I need the invoice for this TV @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Kaitlyn Reinwand
dealer or external • Jan 13, 2026, 3:06 PM
@Alix M It is on a misc line. Bonnie uploaded the receipt. Ill tag you in it
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Kaitlyn Reinwand
dealer or external • Jan 13, 2026, 3:06 PM
@Alix M receipt for the tv.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/walmart tv.pdf
Alix Mongiat
processor • Jan 13, 2026, 5:18 PM
@Kaitlyn R Thank you! Sorry, I missed it!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 13, 2026, 5:21 PM
@Bonnie K @Kaitlyn R I need an invoice for the batten strips on the final RO for Warranty Repair 2. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 13, 2026, 5:22 PM
@Bonnie K @Kaitlyn R I need an invoice for the baton strips on the final RO for Warranty Repair 2. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Bonnie Korte
dealer or external • Jan 13, 2026, 5:23 PM
@Alix M WE DIDN'T REPLACE ANY BATTEN STRIPS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 13, 2026, 5:26 PM
@Bonnie K It says some were used on the final RO on misc parts. The correction also states "Put up trim to cover delamination"
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Bonnie Korte
dealer or external • Jan 14, 2026, 11:40 AM
@Alix M sORRY i MISSED THAT UNFORTUNATELY WE HAD ONE UPSTAIRS TO USE SO i DON'T HAVE AN INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 14, 2026, 11:49 AM
Thank you. I will submit without as Forest River requires invoices.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 14, 2026, 11:50 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Alix Mongiat
processor • Jan 21, 2026, 9:02 AM
This paid on 1/14/26 on check 3096382 for $816.37
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11711B/11711B.pdf
Processed summary
11711B
GRE 8220 • Alix • forest-river
Heat 56 • comments 44 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/14/26 on check 3096382 for $816.37
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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