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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11696 • GRE 8220.
Alix Mongiat
processor • Feb 17, 2025, 3:37 PM
Morgan Zywicki I see a couple lines are just noting, but there are a couple lines missing the correction, please review and upload a complete work order. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/WO11696.pdf
Alix Mongiat
processor • Feb 17, 2025, 3:37 PM
Specifically warranty repair 3 and 5 at a quick glance that need corrections added.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/WO11696.pdf
Morgan Zywicki
dealer or external • Feb 17, 2025, 3:43 PM
WE ARE WAITING FOR APPROVAL TO FIX THESE ISSUES. ARE YOU ASKING FOR WHAT IS IT THAT WE ARE DOING TO CORRECT THIS?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/WO11696.pdf
Morgan Zywicki
dealer or external • Feb 17, 2025, 3:44 PM
I JUST SAW THIS COMMENT AFTER REPLYING TO THE OTHER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/WO11696.pdf
Morgan Zywicki
dealer or external • Feb 17, 2025, 3:45 PM
UPDATED WO IN FOLDER NOW
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/WO11696.pdf
Alix Mongiat
processor • Feb 18, 2025, 8:07 AM
@Morgan Z @michelle g Warranty Repair 4: I need to know what the actual correction will be as they are two different labor codes (repair vs replace).
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Alix Mongiat
processor • Feb 18, 2025, 8:07 AM
PA 2203671 is in draft status until I get a response on Warranty Repair 4.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Morgan Zywicki
dealer or external • Feb 18, 2025, 9:02 AM
we will be replacing this
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Alix Mongiat
processor • Feb 18, 2025, 1:59 PM
PA 2203671 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Alix Mongiat
processor • Feb 19, 2025, 9:31 AM
This has been approved. Warranty repair 7 was approved for 0.5 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 5:33 PM
@Alix M DATE OF COMPLETION: 05/31/2025 PARTS USED: LINE WARR 03 2022120244- COOKTOP GRATE GROMMET COST: 2.61 QTY: 1 FREIGHT: 12.47 LINE WARR04 822059801- CLOSET ROD- PFL:BLACK- 32" V#23-1185-16 COST: 10.46 QTY: 1 FREIGHT: 18.31 @Bonnie K PLEASE UPLOAD THE INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 5:34 PM
FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Bonnie Korte
dealer or external • Jun 7, 2025, 10:25 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Alix Mongiat
processor • Jun 9, 2025, 11:59 AM
@Kaitlyn R @Bonnie K Any parts for Warranty Repair 7?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Bonnie Korte
dealer or external • Jun 10, 2025, 11:48 AM
@Alix M I UPLOADED AN INVOICE FROM ACE HARDWARE WHERE WE GOT THE PART FOR LINE 7
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Alix Mongiat
processor • Jun 10, 2025, 3:00 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Alix Mongiat
processor • Jun 19, 2025, 11:21 AM
This paid on 6/11/25 on check 2985914 for $277.53
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11696/11696 UPDATE.pdf
Processed summary
11696
GRE 8220 • Alix • forest-river
Heat 19 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 6/11/25 on check 2985914 for $277.53
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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