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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Start with blocker ownership.

Focused thread
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11695B • GRE 8220.
Alix Mongiat
processor • Feb 7, 2025, 12:03 PM
@Morgan Z Please provide photos. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/11695B.pdf
Morgan Zywicki
dealer or external • Feb 7, 2025, 12:06 PM
I WILL GET THEM TO YOU AS SOON AS I CAN
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/11695B.pdf
Alix Mongiat
processor • Mar 3, 2025, 7:53 AM
@Morgan Z Please provide an update on this. This has been sitting for a month. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/11695B.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 10:19 AM
THIS IS A STOCK UNIT. WE CAN TAKE THIS DOWN FOR NOW. I SUBMITTED THIS AFTER RECEIVING THE NOTICE BUT THE UNIT WILL NOT BE BACK IN THE SHOP FOR A WHILE AS WE ARE WAITING ON PARTS TO COME IN FOR ANOTHER WARRANTY CLAIM ON THIS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/11695B.pdf
Alix Mongiat
processor • Mar 3, 2025, 12:27 PM
We will just leave this in the information needed folder for now since we know what is going on with this. I will get this entered then when you get the photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/11695B.pdf
ANNA FREEMAN
dealer or external • May 22, 2025, 12:43 PM
@Alix M PER RIA @ KEYSTONE, THEY WERE GOING TO WORK WITH US ON THE OVERNIGHT FRT COST DUE TO THE CUSTOMER PICKING UP THEIR UNIT THE NEXT DAY.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B (1)/1169.pdf
Alix Mongiat
processor • May 22, 2025, 3:32 PM
@ANNA F @Kaitlyn R @Michelle A Can you provide complete 3C's? I need to know exactly what you found and what was done for the claim. Thanks!!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B (1)/1169.pdf
Alix Mongiat
processor • May 27, 2025, 10:45 AM
PA03859217 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • May 27, 2025, 12:46 PM
@Kaitlyn R @Michelle A This has been approved for 0.8 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
ANNA FREEMAN
dealer or external • May 28, 2025, 10:00 AM
@Alix M @Kaitlyn R I ADDED THE INVOICE FROM KEYSTONE TO THE FOLDER, AS A REMINDER RIA FROM KEYSTONE WAS GOING TO WORK ON GETTING THE OVERNIGHT FRT COVERED DUE TO THE UNIT BEING SHOWN THROUGH AND DELIVERED THE NEXT DAY. SHOULD WE MOVE THIS FOLDER TO SUBMITTED?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
ANNA FREEMAN
dealer or external • May 28, 2025, 2:18 PM
@Alix M @Kaitlyn R I ADDED THE INVOICE FROM KEYSTONE TO THE FOLDER WORK COMPLETED 5/20/25, AS A REMINDER RIA FROM KEYSTONE WAS GOING TO WORK ON GETTING THE OVERNIGHT FRT COVERED DUE TO THE UNIT BEING SHOWN THROUGH AND DELIVERED THE NEXT DAY. SHOULD WE MOVE THIS FOLDER TO SUBMITTED?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • May 28, 2025, 5:07 PM
Is the freight just what is listed on the invoice? I will move this to ready to submit. Just want to confirm that is the only freight I should be claiming.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
ANNA FREEMAN
dealer or external • May 29, 2025, 6:30 AM
@Alix M FRT AND PARTS FOR THE RECALL. IF THEY COME BACK ABOUT THE PRICE OF FRT, RIA @ KEYSTONE SAID SHE WAS GOING TO WORK ON COVERING THE OVERNIGHT FRT DUE TO THE SITUATION.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • May 29, 2025, 10:13 AM
Keystone is giving me issues adding parts. I have emailed Keystone to get this fixed and will submit for payment as soon as I can.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • May 29, 2025, 10:49 AM
C3814812 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:21 PM
This paid on check 1539504 for $267.24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:22 PM
This paid on check 1539504 for $186.74
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:23 PM
@ANNA F It looks like they approved/paid $20 for freight.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:25 PM
I did add in the notes when I submitted for payment that we were told Keystone would work with us on the freight.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11695B/11695B/1169F.pdf
Processed summary
11695B
GRE 8220 • Alix • keystone
Heat 29 • comments 19 • follow-ups 2 • blocker Unknown blocker
Last author processor • Alix Mongiat
I did add in the notes when I submitted for payment that we were told Keystone would work with us on the freight.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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No active processor blocker rows are available right now.
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