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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11695 • GRE 8220.
Alix Mongiat
processor • Feb 4, 2025, 2:11 PM
@Kaitlyn R @Morgan Z @michelle g Federal Law prohibits the retail sale of a unit with an "OPEN" recall. CAMPAIGN: 24-453
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/STOCK 11117.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 2:23 PM
Thank you for the notice on this recall
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/STOCK 11117.pdf
Alix Mongiat
processor • Feb 4, 2025, 2:40 PM
PA03805464 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/STOCK 11117.pdf
Alix Mongiat
processor • Feb 6, 2025, 1:39 PM
Job 1: denied; any missing items not noted at time of delivery would not be covered under KRV's limited warranty. Warranty Repair 1: approved for 0.3 hour Warranty repair 2: approved for 0.5 hour Warranty Repair 3: approved for 0.5 hour Warranty Repair 4: approved for 1.2 hour Warranty Repair 5: approved for 0.1 hour
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/STOCK 11117.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:49 AM
@Morgan Z @Kaitlyn R We are going through approved folders and double checking to see if work has been done. I will be requesting an update on any older WO's. Do you have an update on this? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/STOCK 11117.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 9:56 AM
This has not been completed yet. We are working on getting it worked into the shop schedule
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/STOCK 11117.pdf
Alix Mongiat
processor • May 28, 2025, 5:08 PM
@ANNA F @Michelle A @Kaitlyn R If the other work on this unit was completed, has this been done? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/STOCK 11117.pdf
Alix Mongiat
processor • May 5, 2026, 8:58 AM
@Kaitlyn R Can you provide an update on this? This has been approved since February of last year.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/11695.pdf
Kaitlyn Reinwand
dealer or external • May 7, 2026, 8:15 PM
Dustin Lucas I KNOW YOU HAD SPOKEN TO THIS CUSTOMER THE OTHER DAY.. DID YOU HAPPEN TO GET THEM ON THE SCHEDULE? Alix Mongiat THE PART THAT WAS ORIGINALLY NEEDED FOR THIS UNIT WAS OUT OF STOCK/DISCONTINUED. WE ARE STILL TRYING TO FIND A SOLUTION FOR THE VALANCE IN THE BEDROOM. I BELIEVE DUSTIN WAS SCHEDULING THE TECHNICIAN TO GO BACK OUT THERE TO SEE IF HE COULD BRAINSTORM SOME RESOLUTIONS.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/11695.pdf
Alix Mongiat
processor • May 8, 2026, 10:21 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/11695.pdf
Dustin Lucas
dealer or external • May 8, 2026, 11:26 AM
@Alix M Scheduled work for End of May.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/11695/11695.pdf
Processed summary
11695
GRE 8220 • Alix • crossroads
Heat 13 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Dustin Lucas
@Alix M Scheduled work for End of May.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 87/100
Risk pressure 4 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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