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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11643 • GRE 8220.
Alix Mongiat
processor • Mar 12, 2025, 11:42 AM
PA 847219 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Morgan Zywicki
dealer or external • Mar 12, 2025, 3:40 PM
The customer is inquiring about whether or not Grand Design will cover the service call fee as their unit is permanently parked
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Morgan Zywicki
dealer or external • Mar 12, 2025, 3:40 PM
@Alix M sorry forgot to tag you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Alix Mongiat
processor • Mar 12, 2025, 4:00 PM
@Morgan Z Grand Design does not cover service call fees.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Morgan Zywicki
dealer or external • Mar 12, 2025, 4:17 PM
OKAY THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Alix Mongiat
processor • Mar 13, 2025, 12:18 PM
@Morgan Z @Kaitlyn R From GD:Please provide clear photos of the vendor etching stamping on the slider of the quick disconnect. Must verify vendor
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Morgan Zywicki
dealer or external • Mar 17, 2025, 2:08 PM
i HAVE UPLOADED A PICTURE THE CUSTOMER PROVIDED FOR US. THIS UNIT IS PERM PARKED AND WE WON'T BE OUT THERE UNTIL APRIL 28TH
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Alix Mongiat
processor • Mar 18, 2025, 8:51 AM
Added photos and notes and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Alix Mongiat
processor • Mar 18, 2025, 11:09 AM
@Morgan Z From GD: Will wait till 4/28/25 to process when better photos are provided
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Morgan Zywicki
dealer or external • Mar 18, 2025, 11:39 AM
THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Morgan Zywicki
dealer or external • Apr 29, 2025, 2:40 PM
@Alix M WORK COMPLETED ON 4/28/25 PARTS USED 822020061-QUICK DISCONNECT X 1/4 BRASS SHUT OFF W/PLUG AF COST: 11.00 PRICE: 14.30 QTY: 1 FINAL RO UPLOADED @Bonnie K INVOICE PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Bonnie Korte
dealer or external • Apr 29, 2025, 3:18 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Alix Mongiat
processor • Apr 29, 2025, 5:24 PM
Claim #893329 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Alix Mongiat
processor • May 9, 2025, 9:46 AM
This paid on 5/7/25 on check 601690 for $98.95
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11643/11643.pdf
Processed summary
11643
GRE 8220 • Alix • grand-design
Heat 16 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 5/7/25 on check 601690 for $98.95
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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