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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
116
Claims with recent comment activity worth operator attention.
Escalation risk
27
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11635 • GRE 8220.
Alix Mongiat
processor • Jan 8, 2025, 12:13 PM
@michelle g I don't have this recall # coming up for this unit. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held.pdf
michelle gray
dealer or external • Jan 8, 2025, 12:44 PM
@Alix MI did not realize there the unit on the work order was incorrect. I am uploading the corrected work order with the correct unit on it. I apologize for the inconvenience.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held.pdf
michelle gray
dealer or external • Jan 8, 2025, 1:58 PM
@Alix M I also added the original paper work sent to the CMR on the unit. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held.pdf
Alix Mongiat
processor • Jan 8, 2025, 2:26 PM
PA 833727 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held corrected.pdf
Alix Mongiat
processor • Jan 9, 2025, 9:11 AM
This has been approved for 0.6 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held corrected.pdf
Morgan Zywicki
dealer or external • Jan 13, 2025, 11:44 AM
DATE COMPLETED 01-08-2025 PARTS USED 822020061-QUICK DISCONNECT X 1/4 BRASS SHUT OFF W/PLUG AF COST:11.00 PRICE:14.30 QTY-1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held corrected.pdf
Alix Mongiat
processor • Jan 14, 2025, 8:55 AM
@Bonnie K @Morgan Z Was there an invoice for this part? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held corrected.pdf
Bonnie Korte
dealer or external • Jan 14, 2025, 9:18 AM
@Alix M JUST UPLOADED INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held corrected.pdf
Alix Mongiat
processor • Jan 14, 2025, 9:57 AM
Claim 865907 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held corrected.pdf
Alix Mongiat
processor • Jan 17, 2025, 8:25 AM
This paid on check 586249 on 1/15/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11635/held corrected.pdf
Processed summary
11635
GRE 8220 • Alix • grand-design
Heat 12 • comments 10 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 586249 on 1/15/25
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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