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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11626 • GRE 8220.
Alix Mongiat
processor • Feb 12, 2025, 4:09 PM
PA 2199550 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Alix Mongiat
processor • Feb 13, 2025, 9:01 AM
@Morgan Z @Kaitlyn R @Jesse K Job 2: photos required Warranty Repair 3: Denied - DPU unit nothing noted by driver on exterior inspection before unit left our facility
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Morgan Zywicki
dealer or external • Feb 13, 2025, 9:12 AM
for warranty repair 3 this indent was hard to find unless seen in the right light. this was not something caused by us in our facility. this is a manufacturers fault. I will get pictures for job 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Morgan Zywicki
dealer or external • Feb 13, 2025, 9:27 AM
I do not have any pictures of the refer shelf as this was discovered in our indoor show and in the panic of everything we cleaned it up so no customers would get hurt from the glass. Our parts guy dustin has been in contact with Cari R from forest river and they are working on sending us a new shelf
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Morgan Zywicki
dealer or external • Feb 13, 2025, 9:38 AM
sorry that is Cari R from lippert
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Alix Mongiat
processor • Feb 13, 2025, 12:30 PM
I have added notes and emailed on Warranty Repair 3.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Alix Mongiat
processor • Feb 13, 2025, 1:17 PM
Warranty Repair 3 is staying denied: Your dispute of the denial is noted. Unfortunately this is a DPU unit and there was nothing noted by the driver of any damage before the unit left our facility, also DAF was dated 1/2/2025, unit has been on your lot for over a month so we cannot determine exactly when this damage occurred. It is very possible this happened at the factory, it is also possible this damage occurred while in the driver possession or while it has been on your lot.   Unfortunately due to the reasons noted above we will respectfully have to deny any participation with this claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Alix Mongiat
processor • Feb 14, 2025, 9:20 AM
Warranty repair 1: approved for 0.5 hour Job 2: Denied; unfortunately without the required photos and this being noted on DAF i cannot cover under warranty Warranty Repair 3: Denied *See notes above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Morgan Zywicki
dealer or external • Feb 28, 2025, 2:30 PM
@Alix M WORK COMPLETED ON 1/2/25
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Alix Mongiat
processor • Mar 3, 2025, 7:18 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Alix Mongiat
processor • Mar 13, 2025, 8:38 AM
This paid on 3/3/25 on check 2930466
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11626/WO11626.pdf
Processed summary
11626
GRE 8220 • Alix • forest-river
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/3/25 on check 2930466
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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