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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11620B • GRE 8220.
Alix Mongiat
processor • Jan 27, 2025, 10:28 AM
PA 2182226 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • Jan 27, 2025, 10:54 AM
This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • Apr 24, 2025, 9:57 AM
@Morgan Z @Kaitlyn R Has this been completed? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 10:02 AM
We are working on getting this worked into the shop schedule
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Morgan Zywicki
dealer or external • Apr 29, 2025, 3:18 PM
@Alix M WORK COMPLETED ON 4/26/25 PART USED 822010004-COLEMAN MACH THERMOSTAT COST: 29.70 PRICE: 38.61 QTY: 1 FREIGHT COST: 21.17 FREIGHT COST: 18.46 FINAL RO UPLOADED @Bonnie K INVOICES PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Bonnie Korte
dealer or external • Apr 29, 2025, 5:05 PM
@Alix M INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • Apr 29, 2025, 5:19 PM
This has been submitted for payment- freight will not match as I can only add on $9.23 per the invoice. If wrong part was sent previously, please reach out to FR to get their procedure on requesting to be paid for that. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • Apr 29, 2025, 5:20 PM
@Morgan Z @Kaitlyn R There is also a recall on this - This is a NEW recall as of 4/18/25 25V245, 2025-203 - MORRYDE DETACHABLE STEPS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Morgan Zywicki
dealer or external • Apr 30, 2025, 10:29 AM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • May 1, 2025, 11:43 AM
@Morgan Z @Kaitlyn R @Bonnie K From FR: Hello, Please provide the A/C model and serial number. As soon as possible. Per vendor. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • May 9, 2025, 9:43 AM
This paid on 5/1/25 on check 2961277 for $105.34
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • May 22, 2025, 11:42 AM
@Kaitlyn R @Michelle A @Bonnie K @ANNA F FROM FR: Please provide the A/C model and serial number. As soon as possible. Per vendor. Vendor stated if this wasn't provided there would be a debit to the account.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • May 23, 2025, 9:20 AM
The information was found by Forest River. This is good to go now. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • May 28, 2025, 2:30 PM
@ANNA F @Kaitlyn R @Michelle A From FR: I am sorry to be reaching out about this again. The vendor emailed me back with a question about this a/c. Attached is the email. Please provide a picture of the unit
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Michelle Antinoja
dealer or external • May 28, 2025, 2:54 PM
@Alix M I am reaching out to the CMr on this, but the unit is gone. I will follow up with the customer and see if i can get photos from him.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Michelle Antinoja
dealer or external • May 28, 2025, 2:57 PM
@Alix M per the email here it states that they had found this via the build sheet, do we still need photos? can you please confirm either way before I reach out to CMR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • May 28, 2025, 5:00 PM
@Michelle A They need photos of the A/C, yes. They sent an email yesterday asking for this. The email you read was from a request prior and they found the serial number and what not. They are requesting a photo of the unit still.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Alix Mongiat
processor • May 28, 2025, 5:04 PM
I have uploaded the most recent email.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Michelle Antinoja
dealer or external • May 29, 2025, 8:56 AM
@Alix M Ok, I reached out to the CMR asking for a photo of the unit to be sent.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11620B/stock.pdf
Processed summary
11620B
GRE 8220 • Alix • forest-river
Heat 31 • comments 19 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Michelle Antinoja
@Alix M Ok, I reached out to the CMR asking for a photo of the unit to be sent.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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