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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11615 • GRE 8220.
michelle gray
dealer or external • Feb 3, 2025, 2:48 PM
@Alix M i HAVE UPLOADED THE INFORMATION WE CURRENTLY HAVE. cmr STATES THAT IS WANTS THIS ENTERED. WE ALSO WOULD LIKE TO SEE WHAT THEY WANT TO DO MOVING FORWARD OR IF THERE IS OTHER TEST. cONCERN IS THE BOW IBN THE FLOOR WHICH CMR IS THAT THE FLOOR IS BUCKLING IN THE MIDDLE.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
michelle gray
dealer or external • Feb 3, 2025, 2:49 PM
@Alix M IT IS LINE 3, i DID NOT REALIZE IT STILL HAD THE OTHER EXTERNAL ITEMS ON HERE AS WELL.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
michelle gray
dealer or external • Feb 3, 2025, 2:49 PM
@Alix M IT IS LINE 34, i DID NOT REALIZE IT STILL HAD THE OTHER EXTERNAL ITEMS ON HERE AS WELL.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 4, 2025, 8:33 AM
@Morgan Z @michelle g @Kaitlyn R Federal Law prohibits the retail sale of a unit with an "OPEN" recall. CAMPAIGN: 24-452
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 4, 2025, 8:41 AM
PA03805076 was submitted with 0 labor hours.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 9:05 AM
We did not sell this unit to this customer. They are bringing it to us for service but we can look into this recall
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 9:11 AM
Also what is the recall you are referring to? Is it the 24-452?
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 4, 2025, 9:12 AM
Yes, that what they state the campaign number is. I just copy and pasted what the notification stated when I was entering the PA.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 5, 2025, 9:17 AM
@Morgan Z @michelle g @Kaitlyn R From Keystone: please attach picture of what is cracking?
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
michelle gray
dealer or external • Feb 5, 2025, 10:21 AM
@Alix M I will add the photos once I can get back out to the unit.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 6, 2025, 9:58 AM
photos uploaded
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 6, 2025, 10:31 AM
I was able to add one of the photos to the claim, but not the other. I have resubmitted for approval with a note that if they want the other one, I have it.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 6, 2025, 10:47 AM
Sounds good. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 7, 2025, 12:10 PM
@Morgan Z @Kaitlyn R @Jesse K @michelle g please attach picture of complete front, back and both sides of unit
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 7, 2025, 12:16 PM
I WILL WORK ON GETTING THESE. THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 7, 2025, 1:50 PM
PHOTOS UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 10, 2025, 10:42 AM
Photos have been sent to Keystone.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 12, 2025, 8:33 AM
@michelle g @Kaitlyn R @Morgan Z From Keystone: if the floor has a crown side to side then i would look at the outriggers in the slide area to see if they are broken
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 12, 2025, 10:43 AM
Okay. We are waiting to hear from insurance on this too as we have found out it might go to another dealership for the lino repair
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 14, 2025, 12:34 PM
WE WILL NOT BE GOING AHEAD WITH THE SIDEWALL REPAIR OR THE FRAME FLEX TEST AS WE ARE NOT A KEYSTONE DEALER
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Morgan Zywicki
dealer or external • Feb 18, 2025, 9:58 AM
@Alix M WHERE WOULD YOU LIKE ME TO MOVE THIS AS WE ARE NOT GOING TO BE DOING THIS WARRANTY REPAIR
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 18, 2025, 10:22 AM
Chris Balderrama Heidi Huntley I am not sure on this as it’s not a write off and that’s the only folder Greeneway has. Let us know regarding Morgan’s question. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Alix Mongiat
processor • Feb 18, 2025, 2:06 PM
I have moved this to the write off folder as the dealership has cancelled repairs. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/11615/JOHNSON.pdf
Processed summary
11615
GRE 8220 • Alix • keystone
Heat 27 • comments 23 • follow-ups 0 • blocker Unknown blocker
Last author processor • Alix Mongiat
I have moved this to the write off folder as the dealership has cancelled repairs. Thank you.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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