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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
116
Claims with recent comment activity worth operator attention.
Escalation risk
27
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11597 • GRE 8220.
Alix Mongiat
processor • Nov 14, 2024, 5:22 PM
@Kaitlyn R Please provide a complete WO that includes the actual correction. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2024, 5:35 PM
@Alix M UPLOADED UPDATED WORK ORDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/WORK ORDER.pdf
Alix Mongiat
processor • Nov 14, 2024, 5:39 PM
PA 823761 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Alix Mongiat
processor • Nov 15, 2024, 10:46 AM
This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Dec 16, 2024, 1:40 PM
DATE OF COMPLETION: 12/16/2024 PARTS USED: 920007- REGULATOR FOR RECALL 21V-393 COST: 54.69 PRICE: 72.15 QTY: 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Alix Mongiat
processor • Dec 17, 2024, 9:53 AM
@Kaitlyn R Is there an invoice for this part? Shipping costs? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Alix Mongiat
processor • Dec 17, 2024, 9:54 AM
Claim 860696 is in draft status until I hear back on invoice/shipping.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Dec 17, 2024, 5:32 PM
@Bonnie K can you upload invoice please
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Alix Mongiat
processor • Dec 18, 2024, 1:29 PM
Can submit once I get the invoice. Thank you! @Bonnie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Bonnie Korte
dealer or external • Dec 26, 2024, 12:32 PM
@Alix M I uploaded the invoices
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Alix Mongiat
processor • Dec 30, 2024, 10:01 AM
Claim 860696 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Alix Mongiat
processor • Dec 30, 2024, 10:02 AM
I don't see any parts belonging to this WO file.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/MEYER A000335361.pdf
Alix Mongiat
processor • Jan 9, 2025, 9:18 AM
This paid on 1/8/24 on check 585509
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11597/UPDATED WORK ORDER.pdf
Processed summary
11597
GRE 8220 • Alix • grand-design
Heat 17 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/8/24 on check 585509
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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