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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
116
Claims with recent comment activity worth operator attention.
Escalation risk
27
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11596 • GRE 8220.
Alix Mongiat
processor • Nov 25, 2024, 10:14 AM
PA 2132718 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Nov 25, 2024, 11:46 AM
@Kaitlyn R Please complete the New Claim form that is in the folder. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 2, 2024, 1:30 PM
Following up on this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Morgan Zywicki
dealer or external • Dec 4, 2024, 12:06 PM
working on this now
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Morgan Zywicki
dealer or external • Dec 4, 2024, 12:09 PM
just finished form and moved
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 4, 2024, 3:45 PM
Added form and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 5, 2024, 8:29 AM
@Morgan Z From FR: Hello, can you advise why the bottom half of the lionshead form isnt filled out? Thanks
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 5, 2024, 8:30 AM
Looking at the form- I assume they need the tire information filled out. As that is the only thing missing.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 5, 2024, 8:31 AM
Looking at the form- I assume they need the tire information filled out. As that is the only thing missing. And please make sure all required photos are in this folder. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Morgan Zywicki
dealer or external • Dec 5, 2024, 11:00 AM
updated the form. sorry i missed that yesterday. i also uploaded the pictures
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 6, 2024, 8:30 AM
@Morgan Z @Jesse K @Kaitlyn R @Bonnie K From vendor: Before I ship out a wheel, I need to know the accent color of the wheel.  It will either be black or gunmetal.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 6, 2024, 8:41 AM
You can ignore that. They were able to tell by the photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 6, 2024, 8:42 AM
This has been approved for 0.3 hour and they vendor will ship out a tire early next week.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 6, 2024, 2:24 PM
@Morgan Z @Jesse K @Kaitlyn R From vendor: We no longer have the gunmetal in stock so I will have to ship out the black color. How many wheels are on the trailer?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 6, 2024, 2:25 PM
And let me know if you want me to request more labor time since you will need to change out all the wheels.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Morgan Zywicki
dealer or external • Dec 6, 2024, 2:27 PM
THERE ARE 2 WHEELS AND WE WOULD LIKE TO REQUEST .5 FOR LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 6, 2024, 2:30 PM
Thank you. I have emailed the vendor and requested labor to increase to 0.5 hour. I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Morgan Zywicki
dealer or external • Dec 6, 2024, 2:30 PM
THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Dec 6, 2024, 2:33 PM
They will ship out 2 wheels and they allow 0.3 hours per wheel (so 0.6 total)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Morgan Zywicki
dealer or external • Dec 6, 2024, 2:40 PM
I WILL NOT THAT IN THE WORK ORDER. THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Morgan Zywicki
dealer or external • Jan 28, 2025, 9:56 AM
@Alix M WORK COMPLETED 1/24/2025 SUBMITTED PHOTO FROM SUBLET FOR MOUNTING OF TIRES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Jan 28, 2025, 1:31 PM
Had to add sublet to the PA- will submit for payment once it is approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Jan 28, 2025, 5:12 PM
This has been approved.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Jan 28, 2025, 5:13 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Alix Mongiat
processor • Feb 5, 2025, 9:24 AM
This paid on 1/29/25 on check 2913295
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11596/SCHMIDT.pdf
Processed summary
11596
GRE 8220 • Alix • forest-river
Heat 25 • comments 25 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 1/29/25 on check 2913295
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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