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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11590 • GRE 8220.
Alix Mongiat
processor • Nov 19, 2024, 12:35 PM
@Kaitlyn R @Morgan Z This Unit has an open notice:960538 Recalls/Field Campaign - Reflection Recept 23v-788/2023
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Alix Mongiat
processor • Nov 19, 2024, 12:45 PM
PA 824620 has been submitted for warranty repairs 1, 3 and 4. GD does not pay NPF lines (warranty repair 5).
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 19, 2024, 1:07 PM
@Alix M ADDED RECALL TO WORK ORDER TO BE COMPLETED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Alix Mongiat
processor • Nov 20, 2024, 8:16 AM
@Kaitlyn R Once you get the complete 3C's on what needs to be done, please upload so I can get approval. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Alix Mongiat
processor • Nov 21, 2024, 8:53 AM
This has been approved for the following: *Please hold all parts for a minimum of 30 days after claim is paid* Warranty Repair 1: 0.5 hour Warranty Repair 3: 0.3 hour Warranty Repair 4: 0.5 hour Case Number: 5472462 Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new compartment door and .5 hours of labor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 10:48 AM
@Alix M UPDATED WORK ORDER AND PLACED PARTS ON ORDER. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 31, 2025, 3:22 PM
@Alix M I HAVE MORE INFO FOR WARRANTY REPAIR 02. I CAN UPLOAD THE NEW WORK ORDER WITH THE CAUSE AND HOW WE SHOULD CORRECT IT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Alix Mongiat
processor • Jan 31, 2025, 3:59 PM
@Morgan Z @Kaitlyn R Can you transfer Warranty Repair 02 to a new WO? I can't add to an already approved PA in GD's system. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 31, 2025, 4:16 PM
I FIGURED THAT WAS THE CASE BUT I JUST WANTED TO BE SURE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 11:54 AM
@Alix M WORK COMPLETED ON 3/3/25 PARTS USED WARR01 822021128-POWER CORD RV50-30G / 50AMP - 30' BLK COST: 167.39 PRICE: 217.61 QTY: 1 WARR03 756815103244-3-1/2" T-STYLE DOOR HOLDE COST: 4.79 PRICE: 6.23 QTY: 1 WARR04 82201864-DOOR BAGGAGE 725 34 1/2 X 25 WHITE SLAM LATCH KEYED ALIKE COST: 179.27 PRICE: 233.05 QTY:1 677917009992-BUTYL TAPE GREY COST: 7.29 PRICE: 10.97 QTY: 1 FREIGHT COST: 25.46 QTY: 1 FINAL RO UPLOADED AS WELL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Alix Mongiat
processor • Mar 3, 2025, 1:15 PM
@Bonnie K Please upload the invoices for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Bonnie Korte
dealer or external • Mar 3, 2025, 1:52 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Alix Mongiat
processor • Mar 4, 2025, 8:57 AM
Claim 878234 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Alix Mongiat
processor • Mar 13, 2025, 8:32 AM
This paid on 3/12/25 on check 593380
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11590/11590/LEVERANCE WORK ORDER.pdf
Processed summary
11590
GRE 8220 • Alix • grand-design
Heat 18 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/12/25 on check 593380
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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