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Communications Intelligence
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Communications intelligence

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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 11588B • GRE 8220.
Alix Mongiat
processor • Jan 22, 2025, 4:39 PM
@Kaitlyn R @Morgan Z @Bonnie K Warranty Repair 1- is the correction to replace the microwave?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:39 PM
@Kaitlyn R @Morgan Z @Bonnie K Warranty Repair 1- is the correction to replace the microwave? And Warranty Repair 3- please provide photos.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Jan 22, 2025, 4:55 PM
@Alix M YES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:58 PM
@Kaitlyn R I will create/submit the PA when we get photos for Warranty Repair 3. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 28, 2025, 9:23 AM
@Alix M PHOTOS UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Jan 28, 2025, 1:27 PM
PA 2184032 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Jan 29, 2025, 10:08 AM
@Morgan Z @Kaitlyn R @michelle g From FR: Warranty Repair 2- do you have a photo showing the excessive glue behind the door jamb? Warranty Repair 3: Can you advise how this was just now noticed as unit has been on dealer lot since november of 2024
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 29, 2025, 5:43 PM
For Warrant Job 3- we pulled the unit in to prep it for our sales lot on january 22nd. we work on getting units in for prep as soon as we can but with holidays and illness going around we have fallen a little behind. I will work on getting pictures for Warranty Job 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Jan 30, 2025, 9:35 AM
I have added those notes to the claim. Let me know when you get the photos uploaded. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 10, 2025, 9:59 AM
@Alix M talking with the technician, I have found out that the repair has already been done and we do not have pictures of the excessive adhesive
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Feb 11, 2025, 9:39 AM
@Morgan Z When you provide the information requested- this should then be moved to PA information corrected. I will take care of this right now, but just a reminder. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Feb 11, 2025, 9:40 AM
@Morgan Z @Kaitlyn R @michelle g From FR: Warranty Repair 3- hello, has the tech tried to clean with a heavy duty carpet cleaner?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 11, 2025, 10:09 AM
SORRY ABOUT THAT. I LEFT WORK ABRUPTLY AFTER SUBMITTING THIS INFO AS I HAD A FAMILY EMERGENCY
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 11, 2025, 10:10 AM
YES THEY HAVE AND THE PICTURES POSTED TO THIS FOLDER OF THE PUTTY IS WHAT IS STILL LEFT OVER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Feb 11, 2025, 10:46 AM
No worries, I hope everything is okay!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Feb 11, 2025, 10:47 AM
Added notes and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Feb 11, 2025, 1:54 PM
Warranty Repair 1: approved for 0.3 hour Authorization is pending the return of the large foil data tag found on the backside of the microwave as well as the small clear data tag and the cut power cord. Thank you. Warranty Repair 2: approved for 0.5 hour authorized as a goodwill, please note going forward that photos of the issue are required if the box is checked for photos. Warranty Repair 3: 5 hours authorized to replace carpet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 26, 2025, 12:24 PM
PHOTO FOR WARR01 HAS BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Feb 27, 2025, 3:45 PM
@Morgan Z Sent the photo of the silver tag for the microwave. They are still needing a photo of the small clear data tag and the cut power cord.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Feb 27, 2025, 3:49 PM
@Morgan Z They just need those last two photos in order for the claim to pay. I am moving this to PA approved. Microwave replacement was approved for 0.3 hour per flat rate
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 28, 2025, 10:58 AM
What small clear tag? In the Picture there is the silver tag and a clear tag under the silver tag
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 3, 2025, 9:39 AM
I have sent FR an email asking if that is the correct tag. I will let you know what they say. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 10:20 AM
THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 3, 2025, 1:24 PM
@Morgan Z From FR: Hello, there should be a clear and silver tag on the backside of the microwave.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 1:27 PM
YES THOSE ARE THE TWO IN THE PICTURE WE SUBMITTED. DO THEY STILL NEED ANOTHER CLEAR STICKER WE NEED TO GET A PICTURE OF?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 3, 2025, 1:34 PM
No, that it what they responded with. That is all they need then if you took the photo and it is readable.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 3, 2025, 1:55 PM
OKAY. DO THEY STILL NEED THE CUT POWER CORD TOO THEN? I JUST LOOKED BACK AT THE COMMENT AND THAT WAS ON THERE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 4, 2025, 9:36 AM
Yes, before we submit for payment we need a photo of the cut power cord. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 4, 2025, 9:57 AM
OKAY THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 27, 2025, 12:14 PM
@Alix M WORK COMPLETED ON 3/27/25 PARTS USED WARR01 82202582-MICROWAVE - PFL: MAGIC CHEF, 1.3 CU FT - STAINLESS STEEL - V# MCG1311ARS - OLD PART 10-26174A | PCN 10C-0702/1498/2471/2496/2499/2494/2490/2502/2466, PCN 10D-1027/1419 COST: 145.07 COST: 188.59 QTY: 1 FREIGHT COST: 64.61 QTY: 1 WARR03 82204693-CARPET RUNNER - PFL: 20051 TREK BIRCH, MARINE - 151 3/4" X 48" COST: 143.57 PRICE: 186.64 QTY: 1 82200870-BATTEN MONTE RIDGE 7/8 X 8' COST: 1.62 PRICE: 2.11 QTY: 1 FREIGHT COST: 41.26 QTY: 1 FREIGHT COST: 115.25 QTY: 1 WILL NEED TO REQUEST AN ADDITIONAL 2.5 HOURS FOR WARR03. THE FIRST PROBLEM WAS NOT FIXED WITH THE FIRST REPAIR. NOTES WILL BE IN THE FINAL RO AND PHOTOS HAVE BEEN UPLOADED. FINAL RO UPLOADED @Bonnie K WILL NEED INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 27, 2025, 12:18 PM
SORRY THAT IS SUPPOSED TO BE WARR02. I HIT THE 3 BY MISTAKE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 28, 2025, 9:34 AM
I have emailed FR regarding Warranty Repair 2 and adding 2.5 hours. I will let you know if they need any further information.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 28, 2025, 9:36 AM
Sounds good. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 28, 2025, 10:35 AM
They have approved the extra 2.5 hours (3 hours total now)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 28, 2025, 10:36 AM
@Bonnie K Just needing invoices now. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 28, 2025, 10:46 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Bonnie Korte
dealer or external • Mar 28, 2025, 11:31 AM
@Alix M INVOICES UPLOADED BUT WE DID NOT USE THE RUNNER THAT IS LISTED WITH THE MICROWAVE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Mar 28, 2025, 11:43 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Apr 3, 2025, 10:05 AM
@Morgan Z @Kaitlyn R Job 1- reminder that the part needs to be returned. We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Apr 3, 2025, 11:08 AM
Working on that now. I will update you once we have the label printed and we are ready to send it
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Apr 8, 2025, 9:18 AM
@Morgan Z Any update on the part return? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Apr 8, 2025, 9:34 AM
Trying to get a box that fits this microwave because the box from the new part was thrown out
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Apr 10, 2025, 10:08 AM
@Morgan Z It looks like you can just send back the large foil data tag found on the backside of the microwave as well as the small clear data tag and the cut power cord.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Apr 10, 2025, 10:08 AM
Let me know when this sends so we can get this paid.. they only allow 14 days.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Morgan Zywicki
dealer or external • Apr 11, 2025, 9:43 AM
Okay. I will work on this then
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Bonnie Korte
dealer or external • Apr 11, 2025, 11:58 AM
@Alix M PART SENT BACK 1Z4E80759091948291
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Apr 11, 2025, 1:01 PM
Thank you! Added this information to the claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Alix Mongiat
processor • Apr 24, 2025, 10:10 AM
This paid on 4/15/25 on check 2953622 for $1,565.96
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11588B/11588B (1)/WORK ORDER.pdf
Processed summary
11588B
GRE 8220 • Alix • unknown
Heat 58 • comments 48 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 4/15/25 on check 2953622 for $1,565.96
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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