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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11550 • GRE 8220.
Alix Mongiat
processor • Jan 16, 2025, 5:00 PM
PA 835579 was submitted for approval. (Does NOT include NPF lines)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Jan 17, 2025, 1:50 PM
@Morgan Z @Kaitlyn R From GD:1/17/25 drop off date 10/30/24 submission date 1/16/25 - case file 773429 **** please provide reason for time in shop thank you This will be approved pending response on dates out of service notes In an effort to partner with you, (our selling dealer), in servicing our mutual retail customer, Grand Design is advising the unit has been out of service for 20 or more days. If you need any assistance with ensuring unit concerns are addressed in a timely manner, please contact Grand Design Customer Service Team.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 18, 2025, 9:11 AM
@Alix M The work order was created on 10/30/2024. We did all the completed service in November of 2024. The only reason it was submitted late was because we holidays, sickness, and break in between all of that
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Jan 20, 2025, 10:14 AM
@Morgan Z @Kaitlyn R @Bonnie K They might come back and ask why the work was done before a PA was even submitted. There should always be a PA done before work is done.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Jan 20, 2025, 10:18 AM
Added notes and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Jan 21, 2025, 2:46 PM
This has been approved for the following: Job 1: approved for 0.5 hour Job 4: approved for 0.2 hour Job 5: approved for 0.5 hour Job 6: approved for 0.2 hour Job 7: approved for 0.2 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Bonnie Korte
dealer or external • Jan 24, 2025, 2:07 PM
@Alix M completion date is 11/7/24 with no parts
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Jan 24, 2025, 3:50 PM
Claim 868773 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Jan 29, 2025, 10:21 AM
@Morgan Z @Kaitlyn R @michelle g @Jesse K @Bonnie K Job 1:Please provide picture of the serial number on the refer for the chargeback Job 5:are you not claiming any parts on this line?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 30, 2025, 9:39 AM
@Alix M No parts for job 5 and as for the refer serial number, we have our indoor show this weekend so I will get that for you come monday
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 3, 2025, 11:16 AM
@Alix M PHOTO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Feb 3, 2025, 12:25 PM
@Morgan Z @Bonnie K @Kaitlyn R Job 5 states "Replaced defective fixture" Are you sure there is nothing you want to claim before I resubmit this?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 3, 2025, 12:26 PM
AS FAR AS I AM AWARE NO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Feb 4, 2025, 8:54 AM
@Morgan Z Then what work was done for that line if the part was not replaced? @Chris B
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 9:40 AM
The part that was used was part of a kit but it was a miscellaneous part out of the kit. This was a new part but the whole fixture was not replaced. Just a small part in it
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Alix Mongiat
processor • Feb 17, 2025, 1:01 PM
This paid on 2/12/25 on check 589479
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11550/11550/11550 WORK ORDER.pdf
Processed summary
11550
GRE 8220 • Alix • unknown
Heat 20 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 2/12/25 on check 589479
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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