iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11542 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 9:00 AM
PLEASE REQUEST 5 HOURS OF LABOR AND PART NUMBER: 640829
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 1, 2024, 9:49 AM
PA 820248 has been submitted for approval. *a copy of the TSB has been added to the folder- once we get approval, please remember to upload the photos needed for payment
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 1, 2024, 3:33 PM
@Alix M I SEE THAT GRAND DESIGN DENIED THE CLAIM... IS THERE ANYWAY THAT YOU COULD REITERATE TO THEM THAT IT FALLS INTO THE TSB?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 1, 2024, 5:06 PM
I have sent GD an email. I will keep you posted! Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 6, 2024, 9:17 AM
@Kaitlyn R From GD: Good morning. I see in our records there was a slide out mech changed preciously Pre-Auth 465477. Can you please let me know if this is the same slide?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 6, 2024, 10:10 AM
@Kaitlyn R @michelle g @ANNA F @Bonnie K @Morgan Z I have added an email response from GD to the folder. Please review and provide a response to this thread. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 11:28 AM
@Alix M YES, WE DID REPLACE THE SCHWINTEK SYSTEM PRIOR UNDER THAT CLAIM NUMBER. HOWEVER, THE SCHWINTEK SYSTEM THAT WE ORDERED AND INSTALLED WAS ORDERED IN NOVEMBER OF 2021 AND INSTALLED MARCH OF 2022 WHICH WOULD/SHOULD PUT THE PART STILL IN THAT WARRANTY RECALL TIME FRAME.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 7, 2024, 11:33 AM
Sent an email with those notes. I will keep you posted. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 7, 2024, 12:54 PM
@Kaitlyn R @michelle g This has been approved now for 5 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 7, 2024, 1:39 PM
@Alix M THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 11:35 AM
COMPLETION DATE: 11/21/2024 PARTS USED: 640829- SLIDE OUT MECHANISM 38X76 3/8 COST: 625.82 PRICE: 467.03 QTY:1 INVOICE UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 21, 2024, 2:39 PM
@Kaitlyn R @Bonnie K You uploaded the parts order. I need the actual invoice. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 21, 2024, 2:40 PM
Claim 855044 is in draft status until I get the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 2:41 PM
COMPLETION DATE: 11/21/2024 PARTS USED: 640829- SLIDE OUT MECHANISM 38X76 3/8 COST: 625.82 PRICE: 467.03 QTY:1 INVOICE UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 2:41 PM
@Alix M MY BAD.. UPLOADING CORRECT ONE NOW
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 21, 2024, 3:00 PM
The instructions are listed on the sheet that was uploaded into this folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 21, 2024, 3:00 PM
@Kaitlyn R @Morgan Z @Jesse K Page 2 has to post repair photos needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/LCI TSB.pdf
Alix Mongiat
processor • Nov 21, 2024, 3:02 PM
@Kaitlyn R Im sorry! I forgot about the post measurement photos as well. Please upload those and I will get this submitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 3:34 PM
@Alix M ADDED PHOTOS TO THE FOLDER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 21, 2024, 5:02 PM
Claim 855044 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Nov 29, 2024, 9:58 AM
@Kaitlyn R @michelle g vendor requires clear pic of the hardware tag on defective part mls 11/22
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Dec 3, 2024, 10:12 AM
Grand design sent a 2nd request for this information. Added to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Morgan Zywicki
dealer or external • Dec 9, 2024, 11:49 AM
Added picture
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Dec 9, 2024, 11:54 AM
Photo added and resubmitted. thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Dec 12, 2024, 4:07 PM
@Kaitlyn R @Bonnie K *LINE 1 Please label as post install. Vendor will require 8 measurement photos post install , 4 with the slide fully extended showing 2.5", 4 with the slide almost fully retracted showing 2.5"
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Dec 16, 2024, 12:48 PM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Dec 17, 2024, 9:49 AM
@Kaitlyn R @Jesse K @Morgan Z @Bonnie K GD has sent a FINAL request email for this information/photos. I have added email to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Morgan Zywicki
dealer or external • Dec 17, 2024, 12:47 PM
I added in the pictures we had post repair. The unit is no long here
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Dec 17, 2024, 1:12 PM
Added photos and notes, this might not get paid due to not having the required 8 photos. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Dec 17, 2024, 1:12 PM
Also, please move to claims corrected once you get the requested information. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Alix Mongiat
processor • Jan 2, 2025, 9:49 AM
Claim 855044 has paid on check 583491 on 12/18/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11542/11542/WASKO WORK ORDER.pdf
Processed summary
11542
GRE 8220 • Alix • grand-design
Heat 33 • comments 31 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 855044 has paid on check 583491 on 12/18/24
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops