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Focused evidence thread

Thread evidence for 11539 • GRE 8220.
Alix Mongiat
processor • Nov 5, 2024, 12:51 PM
@Kaitlyn R Please provide requested labor times for the lines that do not have it listed on the WO. (Warranty Repair 02, Warranty Repair 08, Warranty Repair 11)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 5, 2024, 1:14 PM
PA 821173 is in draft status until I get requested labor times.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 5, 2024, 1:15 PM
@Kaitlyn R @michelle g Please provide requested labor times for the lines that do not have it listed on the WO. (Warranty Repair 02, Warranty Repair 08, Warranty Repair 11)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
michelle gray
dealer or external • Nov 5, 2024, 2:37 PM
@Alix M WARR02 - 2HR WARR08 - .5HR WARR11 - 1.HR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 5, 2024, 2:49 PM
PA 821173 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 6, 2024, 2:02 PM
@Kaitlyn R @michelle g @Jesse K Warranty Repair 9: Has the slide been properly adjusted?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
michelle gray
dealer or external • Nov 6, 2024, 3:23 PM
@Alix M wE HAVE ADJUSTED THE SLIDE, BUT THE ADJUSTMENT DID NOT HELP AND NEEDS FURTHER REPAIR. ASKING FOR gd TO TELL US HOW TO PROCEED AND WHAT TO TRY NEXT.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 6, 2024, 3:57 PM
Added notes and resubmitted. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 6, 2024, 3:59 PM
@michelle g @Kaitlyn R When you provide the requested information, please move this to the PA's Information Corrected folder. Thank you. @Heidi H
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 8, 2024, 8:36 AM
@Kaitlyn R @Jesse K Warranty Repair 2: Our engineer reviewed this one, from the photos provided he can’t see any issues. There’s no way to tell if the TV is mounted square, if the TV lift itself is crooked. If the TV is crooked they can loosen & adjust the TV plate. If it is the lift itself we do have a repair for that but we would need a little more information/better photos if we could please. Warranty Repair 9: Has slide been properly adjusted?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 8, 2024, 9:31 AM
@Alix M I WILL HAVE THE TECHNICIAN GET BETTER PICTURES OR A VIDEO IF ABLE FOR WARR 02. REGARDING WARR09- YES, WE MADE THE ADJUSTMENT THAT WE COULD AND IT DID NOT RECTIFY THE CONCERN.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 11, 2024, 9:58 AM
@Alix M IS THERE ANY UPDATE ON THE SLIDE OUT? CUSTOMER SPOKE TO GRAND DESIGN ABOUT THE UNIT ON FRIDAY AND GRAND DESIGN TOLD THEM THAT THEY STILL NEEDED INFORMATION FROM US REGARDING THE REPAIR.. HOWEVER, I DONT SEE ANYTHING IN THE CLAIM FOR THE REQUESTING MORE INFO AFTER WE TOLD THEM THAT WE MADE AND ADJUSTMENT AND IT DID NOT WORK. I AM WORKING ON THE PICTURES FOR THE TV..
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 11, 2024, 10:21 AM
I have sent the claim back asking for an update, I haven't received anything from them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 11, 2024, 11:55 AM
@Alix M THANK YOU! I HAVE THE UNIT PULLED INTO THE SHOP TO GET PICTURES OF THE TV... IS THERE SPECIFIC PICTURES THAT THEY ARE NEEDING?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 11, 2024, 12:08 PM
@Kaitlyn R All they said was this Warranty Repair 2: Our engineer reviewed this one, from the photos provided he can’t see any issues. There’s no way to tell if the TV is mounted square, if the TV lift itself is crooked. If the TV is crooked they can loosen & adjust the TV plate. If it is the lift itself we do have a repair for that but we would need a little more information/better photos if we could please. *So anything that helps show the issue you are saying it has, if that's possible.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 11, 2024, 12:12 PM
@Alix M I WILL SEE WHAT I CAN DO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 11, 2024, 12:29 PM
@Alix M UPLOADED A VIDEO OF LIFT MECHANISM AND GAP SHOWING UNLEVEL. ALSO ADDED PHOTOS OF LIFT MECHANISM WITH A FLAT EDGE LEVEL TO SHOW IT IS UNLEVEL.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 11, 2024, 12:51 PM
Sent the photos to GD, the video is too large so I will try and send later if they ask for it.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 11, 2024, 12:53 PM
@Alix M WHEN I TRY TO MOVE THIS FOLDER IT IS SAYING THAT ITS TOO LARGE. JUST A HEADS UP!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 12, 2024, 10:39 AM
@Kaitlyn R From GD: Warranty Repair 9: please check the rollers under the slide. Also, looks as if the slide is adjusted down when the slide needs to be adjusted upward to avoid the rubbing on the floor.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 14, 2024, 5:02 PM
@Alix M per the technician, the adjustment was already completed. The rollers are not doing anything... The rollers are not contacting the floor causing the slide skis to dig into the lino in the inside bottom corners where the slide skis are.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 14, 2024, 5:34 PM
Added notes and resubmitted for approval. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 19, 2024, 8:27 AM
@Kaitlyn R @Jesse K @Morgan Z Warranty Repair 9: Please have tech shim the slide rollers so they are touching the bottom of the slide floor to bare the weight and guide the box. When slide is adjusted it should only be adjusted a little at a time. Please have tech call in and ask to speak to Sight Call tech if he still needs help with the adjustments.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 19, 2024, 8:28 AM
Still waiting on approval for Warranty repair 2.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 19, 2024, 8:57 AM
@Alix M unit is no longer here. Customer picked it up to put into storage. Unit will not be back until April when it is out of storage.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 21, 2024, 8:48 AM
@Kaitlyn R @Morgan Z @Bonnie K This has been approved- see notes Warranty Repair 2: approved his is approved on RGA #11212024004 for .50 hours to add brackets to straighten the lift, they will need (1) TV209-117 brackets & (4) UO115-305 screws. To help hold the TV more square when fully extended we can send a few brackets they can install on the side of the extrusion to adjust that. It might still travel crooked but square up when it gets fully extended. Warranty Repair 3: approved for 0.6 hour Warranty Repair 4: approved for 0.3 hour Warranty Repair 5: approved for 1 hour Warranty Repair 6: approved for 0.2 hour Warranty Repair 8: approved for 0.2 hour Warranty Repair 9: approved for 2.5 hours Warranty Repair 11: approved for 0.6 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • Nov 21, 2024, 9:40 AM
@Alix M CAN YOU FOLLOW UP WITH WHERE WE ARE TO GET THOSE PARTS FROM? I HAVE SEARCHED GRANDE DESIGN FOR THE PARTS AND CANNOT FIND THEM.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 21, 2024, 10:06 AM
@Kaitlyn R I have sent GD an email, once I get a response I will let you know. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Nov 21, 2024, 10:25 AM
@Kaitlyn R I have provided the dealership address and phone number and it sounds like GD will get that to the vendor and the vendor will send them directly to the dealership.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 21, 2025, 9:26 AM
@Alix M FOR WARR09, THERE ARE NO ROLLERS ON THIS SLIDE. tHERE IS A PLASTIC WAREBAR ON THIS SLIDE. pLEASE ADVISE WHAT TO DO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 21, 2025, 10:46 AM
@Morgan Z Notes from GD: Please have tech shim the slide rollers so they are touching the bottom of the slide floor to bare the weight and guide the box. When slide is adjusted it should only be adjusted a little at a time. Please have tech call in and ask to speak to Sight Call tech if he still needs help with the adjustments.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 21, 2025, 11:23 AM
OKAY WELL THERE ARE NO ROLLERS SAYS MY TECH. GUESS I WILL HAVE HIM CALL
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 21, 2025, 11:28 AM
I can reach out to them, but just wanted to let you know GD’s instructions. I can go tell them there aren’t any rollers and let you know if they have any more questions or advice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 21, 2025, 11:29 AM
I SAW THE INSTRUCTS AND SO DID MY TECH. THATS WHAT I PUT THE COMMENT IN THERE TO ADVISE WHAT TO DO SINCE THERE ARE NO ROLLERS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 21, 2025, 11:30 AM
I have reached out to them, I will let you know what they say when I hear back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 22, 2025, 8:55 AM
@Morgan Z @Kaitlyn R From GD: This would need the vertical and horizontal adjustments on the slides were both completed ?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 22, 2025, 9:03 AM
Yes, both of those adjustments were made
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 22, 2025, 9:03 AM
issue still persists
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 22, 2025, 9:23 AM
I have let GD know. I will keep you posted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 22, 2025, 10:00 AM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 2:26 PM
@Alix M Any updates?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 24, 2025, 2:34 PM
Morgan Zywicki no, they haven’t responded to my last email. I will follow up.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 3:15 PM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 25, 2025, 8:53 AM
@Morgan Z From GD: Please have your technician reach out to our Sight Call Team on guidance on  how to repair – They will need to be at the unit so they can video conference in to see what the issues are *Added email to folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 25, 2025, 8:54 AM
Moving to PA info needed until I hear back from Greeneway on how they are instructed to proceed with the repair.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 25, 2025, 9:35 AM
THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 25, 2025, 9:37 AM
DO WE HAVE A NUMBER FOR THIS SIGHT CALL TECH? i DIDN'T SEE ONE IN THE EMAIL. UNLESS I MISSED IT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 25, 2025, 10:46 AM
I do not, I will ask. I will let you know.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Morgan Zywicki
dealer or external • Apr 25, 2025, 11:12 AM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 30, 2025, 10:03 AM
Sent another email to get the phone number for you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Apr 30, 2025, 1:42 PM
@Morgan Z 1-855-879-4746 ask for the sight call team when calling
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Kaitlyn Reinwand
dealer or external • May 6, 2025, 12:32 PM
@Alix M the srt team (mobile service grand design team) just stopped in and is going to come back on thursday to repair the slide out for the customer.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • May 12, 2025, 1:20 PM
@Kaitlyn R @ANNA F Is this work done ? I need date(s) of work and part information if so. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Bonnie Korte
dealer or external • May 13, 2025, 10:13 AM
@Alix M I MOVED THEM TO THE CORRECT FOLDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/122590.pdf
Bonnie Korte
dealer or external • May 13, 2025, 10:13 AM
@Alix M DONE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/1224371.pdf
Bonnie Korte
dealer or external • May 13, 2025, 10:14 AM
@Alix M MOVED TO CORRECT FOLDER
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/122437.pdf
Alix Mongiat
processor • May 13, 2025, 12:08 PM
Following up on this. @Michelle A
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • May 13, 2025, 12:09 PM
I need the dates the work was done. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Michelle Antinoja
dealer or external • May 13, 2025, 2:11 PM
@Alix M WORK WAS DONE FROM 11/1/24 - 4/25.25. WORK HAS NOW BEEN COMPLETED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • May 13, 2025, 2:56 PM
Claim #896824 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • May 16, 2025, 9:34 AM
@Kaitlyn R @Michelle A @Bonnie K From GD: Do you want to claim a part for Warranty Repair 6?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Michelle Antinoja
dealer or external • May 16, 2025, 10:21 AM
@Alix M - yes just need to get which part was used from my techs/parts. i WILL SEND IT OVER ONCE THEY GET IT FOR ME. THANK YOU!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • May 21, 2025, 9:49 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Bonnie Korte
dealer or external • May 24, 2025, 10:42 AM
@Alix M UNDERCABINET LED LIGHT 4"DIA 159069 COST 14.14 PRICE 18.38 QTY 1 INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Bonnie Korte
dealer or external • May 24, 2025, 10:42 AM
@Alix M UNDERCABINET LED LIGHT 4"DIA 159069 COST 14.14 PRICE 24.04 QTY 1 INVOICE UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • May 27, 2025, 11:00 AM
Added part and resubmitted. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Alix Mongiat
processor • Jun 2, 2025, 2:20 PM
This paid on 05/28/25 on check 604621 for $1,088.56
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11539/dohner.pdf
Processed summary
11539
GRE 8220 • Alix • grand-design
Heat 81 • comments 67 • follow-ups 5 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 05/28/25 on check 604621 for $1,088.56
Open claim

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