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Communications Intelligence
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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 11510 • GRE 8220.
Alix Mongiat
processor • Jan 15, 2025, 1:03 PM
@Morgan Z confirming the cause of the sofa being bent was from the bed collapsing on WO 10827.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 15, 2025, 1:20 PM
PA 2172933 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 15, 2025, 4:00 PM
@Morgan Z @Kaitlyn R @Jesse K Warranty Repair 4: attach a photo showing the defect Warranty Repair 10: attach a photo of the data tag for vendor review to proceed (I added everything you have in the folder already- they are asking for more)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 9:42 AM
the sofa could have been bent or weakened during the collapse and then it was then used after the top bunk collapsed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 9:47 AM
the technician and I were talking about WARR04 and he stated that there was no visible sign of defect
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 10:01 AM
I am unsure what other data tags we would get a picture of as I went out to the unit and only saw the ones that we already submitted
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 16, 2025, 10:26 AM
@Morgan Z So are we removing Warranty Repair 4? Otherwise, they will still need photos and then we can provide an explanation of how you found the seal was not working.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 10:27 AM
WE WILL BE TAKING IT OFF
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 16, 2025, 10:32 AM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 16, 2025, 10:32 AM
I have removed that line and resubmitted for approval. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 22, 2025, 11:03 AM
Is someone at the dealership logged in to FR and on this claim? They are trying to update but said someone else is in it. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 22, 2025, 4:43 PM
warranty repair 1: approved for 0.3 hour warranty repair 3: approved for 0.3 hour warranty repair 6: approved for 0.4 hour warranty repair 8: approved for 0.75 hour flat rate /customer goodwill to r/r trim and over lay stile only warranty repair 9: approved for 0.1 hour warranty repair 10: approved for 1 hour Lippert will authorize the replacement of the COMPLETE JACKNIFE and 1.00 labor. The part number authorized is: 20201024593 - JACKNIFE 68" W/ FOLD-DOWN (FRENCH SEAMS) 2021 FR PUMA CASE: 5573639
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Jan 24, 2025, 10:57 AM
@Alix M FOR WARRANTY REPAIR 8, WHEN YOU SAY OVER LAY STILES DO YOU MEAN WITH SEAM TAPE?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 24, 2025, 11:02 AM
I will send FR an email as that was the only instructions they gave.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Jan 24, 2025, 11:02 AM
SOUNDS GOOD. THE TECH AND I WERE JUST WONDERING WHAT THEY MEANT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Jan 24, 2025, 12:22 PM
@Morgan Z From FR: This will be over layed with color matching seam tape
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Feb 3, 2025, 3:59 PM
@Alix M the part number for the jackknife sofa is not coming up under the vin for this unit. this is the part number and description we find under that vin F100209186 SOFA, 62" JACKKNIFE, WALL MOUNT, SLATE DECOR, LINCOLN SLATE, T270 SILVER 2021
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Feb 4, 2025, 8:51 AM
I have sent GD an email, I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Feb 4, 2025, 9:07 AM
Email added to folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Feb 4, 2025, 9:07 AM
@Morgan Z From GD: Lippert stated that the sofa authorized is 20201024593 – our part number for this is F100209099, SOFA, 68" JACKNIFE, CAFE LATTE DECOR, WYATT STEERHIDE 2021 – this is the part number you need to order, it’s the correct décor for this unit. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Feb 4, 2025, 9:08 AM
@Morgan Z From FR: Lippert stated that the sofa authorized is 20201024593 – our part number for this is F100209099, SOFA, 68" JACKNIFE, CAFE LATTE DECOR, WYATT STEERHIDE 2021 – this is the part number you need to order, it’s the correct décor for this unit. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 9:31 AM
Okay thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 9:59 AM
We are having issues pulling up this part in the forest river site
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 10:14 AM
This is also not listed on the lippert site
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Feb 4, 2025, 10:47 AM
I have emailed FR again. I will let you know what they say. You may just need to call their parts department to get this ordered. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 10:48 AM
Okay thank you. We just wanted to be sure we were doing everything correctly
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Feb 4, 2025, 10:50 AM
Morgan Zywicki from FR Please enter your order as a user part and put the part number I gave you into the description. Once the order comes to me, I can fix it. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 10:50 AM
Sounds good. Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Morgan Zywicki
dealer or external • Mar 14, 2025, 4:38 PM
@Alix M WORK COMPLETED ON 3/1/25 PARTS USED WARR06 82203497-POCKET DOOR ROLLER W/TRIGGER COST: 2.00 PRICE: 2.60 QTY: 1 8220612A-POCKET DOOR GUIDE, BROWN COST: 0.76 PRICE: 0.99 QTY: 1 82202697-TRACK 96" WHITE STEEL POCKET DOOR COST: 10.80 PRICE: 14.04 QTY: 1 82203274-HINGE, CABINET DOOR BLACK COST: 0.30 PRICE: 0.39 QTY: 1 FREIGHT COST: 18.31 QTY: 1 FREIGHT COST: 118.69 QTY: 1 WARR08 82208352-SEAM TAPE, 6" X 150' CHILLOUT DRIFT COST: 0.66 PRICE: 0.86 QTY: 3 WARR10 82209099-JACKKNIFE BED 68' COST: 377.70 PRICE: 491.01 QTY: 1 FREIGHT COST: 107.52 QTY: 1 FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Mar 14, 2025, 6:46 PM
@Bonnie K Please upload invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Bonnie Korte
dealer or external • Mar 15, 2025, 4:28 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Mar 17, 2025, 9:51 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Alix Mongiat
processor • Mar 28, 2025, 9:48 AM
This paid on 3/17/25 on check 2937531
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11510/11510.pdf
Processed summary
11510
GRE 8220 • Alix • unknown
Heat 37 • comments 33 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/17/25 on check 2937531
Open claim

Dealer comment scorecard

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