iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11498 • GRE 8220.
Kaitlyn Reinwand
dealer or external • Oct 25, 2024, 1:36 PM
PLEASE SUBMIT LINE 2 AND LINE 4 THE MICROWAVE WAS JUST REPLACED IN DECEMBER OF LAST YEAR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Oct 28, 2024, 8:17 AM
PA 818809 has been submitted for approval
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Oct 29, 2024, 7:45 AM
@Kaitlyn R @michelle g Job 1: Will need photos of the damages. Job 4: I do not see the damages, please sent better photos. I uploaded all the photos already that are in this folder, they are asking for more. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Oct 31, 2024, 8:21 AM
@Jesse K See what is needed above. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Jesse Kizewski
dealer or external • Oct 31, 2024, 10:19 AM
I will look into it
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 10:54 AM
@Alix M ADDED PHOTO OF CIRCLED WELDS THAT THE TECHNICIAN FOUND THAT HAVE SLIGHT CRACKS. UNSURE OF WHAT DAMAGES THEY ARE WANTING FOR LINE 1.. THE CUSTOMER VIRTUALLY STOPPED USING IT ONCE IT STARTED ARCHING AGAIN TO STOP FURTHER DAMAGE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 10:55 AM
@Alix M ADDED PHOTO OF CIRCLED WELDS THAT THE TECHNICIAN FOUND THAT HAVE SLIGHT CRACKS. UNSURE OF WHAT DAMAGES THEY ARE WANTING FOR LINE 1.. THE CUSTOMER VIRTUALLY STOPPED USING IT ONCE IT STARTED ARCHING AGAIN TO STOP FURTHER DAMAGE SINCE THIS IS THE THIRD TIME THE MICROWAVE HAS STARTED DOING THIS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Oct 31, 2024, 10:59 AM
@Kaitlyn R If it's arching, can you put a straight edge up to is to show that? Or provide clarification as to what is arching? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Oct 31, 2024, 11:05 AM
@Alix M the english language is so fun hahah... ARKING. When the microwave is being used there is electricity traveling from one bare metal spot to another. sorry about that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Oct 31, 2024, 11:07 AM
@Kaitlyn R Haha! Okay- I will add that to the claim and I would think we would be good.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Oct 31, 2024, 11:10 AM
I have resubmitted this for approval. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Nov 1, 2024, 9:11 AM
@Kaitlyn R @michelle g @Jesse K Job 4: Is there just one area of concern? Is this an outrigger?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Nov 5, 2024, 4:20 PM
Following up on this. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
michelle gray
dealer or external • Nov 5, 2024, 5:50 PM
@Alix M THE CRACKS AE SUPERFICIAL, WE ARE UNSURE OF HOW GRAND DESIGN WANTS TO PROCEED AS WE DO NOT DO ANY WELDING. CURRENTLY THE TECH WHO LOOKED INTO IT STATES THAT IT SHOULD NOT CAUSE ISSUE BUT THE CUST STILL HAS CONCERNS WITH IT SO WE WANT TO KNOW HOW THEY WOULD LIKE TO PROCEED. iF THAT IS TO HAVE THE CUSTOMER CONTACT THEM WE CAN ALWAYS LET CUSTOMER KNOW.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Nov 6, 2024, 8:19 AM
Added notes and resubmitted. @michelle g When you provide the requested information/response, please be sure to move the claim folder to PA information corrected folder. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Nov 6, 2024, 1:59 PM
@Kaitlyn R @michelle g @Bonnie K From GD: Job 4 - Please have the customer contact an RSM at GDRV about this The frame company has denied this and I agree that this is not a real damage or concern.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Nov 7, 2024, 8:26 AM
This whole claim was denied.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Dec 16, 2024, 4:07 PM
@Alix M I SAW THAT GRAND DESIGN HAD COMMENTED BACK ABOUT MORE INFORMATION DUE TO THE CUSTOMER NOT AGREEING WITH THE DENIAL. TO ANSWER THEIR REQUEST: THERE IS ONLY ONE AREA OF CRACKING AND IT IS BY THE REAR HANGERS.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Dec 16, 2024, 4:16 PM
Added notes and resubmitted. @Stephanie K @Ashlee O Do you go back in and check denied claims ever? I am not sure how we would have noticed the was "re-opened"..
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
michelle gray
dealer or external • Dec 18, 2024, 3:51 PM
@Alix M This customer called today and was told that the claim denied for the photos, I see that we have added photos in here after the original denial. He reached out to Grand Design and they are still stating that they need further photos from us... I don't see that request in here again from you guys so I am unsure if they got added to the claim or not. Is it possible that grand design has not updated as of yet? Cust is not upset just trying to get further update on his unit for it to be taken care of before spring. If there is still further photos needed we will need more specifics for what is needed so we can get it taken care of, and proceed with what is needed per Grand design.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Dec 18, 2024, 3:57 PM
I didn't add additional photos as that isn't what Kaitlyn's comment said- I added the notes she stated and that was it. When items are added, we need to be notified of everything. I can email GD and send them whatever we have in here, however it is still showing "Open" on our end, so I am not sure why they are saying it is denied.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Dec 18, 2024, 3:59 PM
@michelle g All photos that are in this folder were previously added to the claim, so I don't know where these additional photos are that you are stating were added. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
michelle gray
dealer or external • Dec 18, 2024, 4:30 PM
@Alix M I see there is a photo of the crack readded with circles around it from 2 days ago that had been added. I am unsure if possibly I am reading that incorrectly. But it is stating it was added 2 days ago on my side. I don't typically get involved with the warranty stuff as that is more Morgan and Kaitlyns duties. I am just trying to get information for my customer per request of them. But if they are are still requesting further photos I need to know what they need to provide them so we can get this claim figured out. Originally the claim was sent back declined for "superficial crack," Customer is not settling with that and would like us to continue to push for coverage. He is also willing to call Grand Design directly to push as well, but currently they told him it is currently declined for needing further photos for approval or direction for repair.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Dec 18, 2024, 5:02 PM
uploaded new photos
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Dec 19, 2024, 8:37 AM
@Morgan Z @michelle g @Jesse K From GD: Is there one outrigger that is in question? Do you have a sublet that does welding
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Dec 19, 2024, 8:39 AM
@Morgan Z @michelle g @Jesse K From GD: Is there one outrigger that is in question? Do you have a sublet that does welding **It was in OPEN status due to me already adding the photo with the circle- they just hadn't reviewed it yet which is why they told the customer that it was still declined. They have now reviewed and it is in "pending" status due to their new question that I stated above.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 2, 2025, 11:59 AM
WE HAVE TO REACH OUT AND SEE WHAT THE SUBLET SHOP SAYS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 2, 2025, 12:43 PM
We will have to bring the unit to the shop so they can look at the frame and determine whether or not they will do that
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 2, 2025, 12:54 PM
we would need .50 for labr to take it there. i had worded the other comment wrong and i am so very sorry for that
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 2, 2025, 1:32 PM
We will have to bring the unit to the shop so they can look at the frame and determine whether or not they will do that
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 2, 2025, 1:35 PM
Added notes and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 6, 2025, 7:31 AM
This is under review at GD
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 8, 2025, 8:17 AM
Sent GD an email requesting an update.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
michelle gray
dealer or external • Jan 8, 2025, 10:09 AM
@Alix M did we get approval for the .5 hour to take the unit there? we have been waiting on that update before we take the unit anywhere.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 8, 2025, 10:10 AM
@michelle g I sent GD a follow up email today as the PA is still pending. I have not heard back. I will comment as soon as I do hear.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
michelle gray
dealer or external • Jan 8, 2025, 11:49 AM
@Alix M Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 8, 2025, 12:20 PM
@michelle g I have uploaded the email from GD into this folder but this is their response as of right now: "I have sent the attached form to LCI for them to fill out their information. When we have this completed, we will reach back out to start a process of investigating this." This is still pending approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 15, 2025, 8:31 AM
Sent a follow up email to GD again as we haven't heard anything back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 15, 2025, 4:03 PM
@Morgan Z @Kaitlyn R @michelle g From GD: Please fill out the attached PDF. Start with line 4, LCI will fill out theirs once they have this information back
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 9:07 AM
are we faxing this back or are we giving it back to you to send out?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 16, 2025, 9:16 AM
Give it back to me to add to the claim. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 9:17 AM
alright
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 9:21 AM
it is uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 16, 2025, 9:31 AM
Please move to PA Information Corrected when you add the necessary documents/information in the future. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 16, 2025, 9:34 AM
I have uploaded the form. Please note that the microwave line has been denied.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 16, 2025, 9:44 AM
sorry I meant to do that but then got distracted with a different wo
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 24, 2025, 9:14 AM
Apparently GD had a mix up and forgot to send the form to LCI, this is now pending LCI.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 30, 2025, 9:37 AM
Sent a follow up email on this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 30, 2025, 2:05 PM
@Morgan Z @Jesse K @Kaitlyn R @michelle g From GD: Thank you for contacting Lippert. Your case number is 5586976. LCI is working on this. They did ask for a photo of the frame tag from LCI and a photo of the vin tag. How many outriggers total are affected?- Pictures of leaf springs and suspension (front hanger to rear hanger on both sides, and axle beams) - Full front view, rear view, and side views of the trailer Would your sublet be able to get a quote for this repair.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 30, 2025, 2:05 PM
That is for Job 4.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 30, 2025, 2:41 PM
@Alix M WE CAN CONTACT THE SUBLET TO SEE IF THEY WILL DO IT BUT WE NEED TO KNOW IF GD WILL COVER THE .5 FOR LABOR TO TAKE IT THERE. HAD REQUESTED THIS IN PREVIOUS COMMENTS
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 30, 2025, 3:00 PM
@Morgan Z Yes, I had asked GD that already. The sublet company won't come give you a quote before bringing it there? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Jan 30, 2025, 3:02 PM
WE HAVE TO BRING THE UNIT TO THEM
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Jan 30, 2025, 5:03 PM
I have asked GD again. I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Feb 3, 2025, 12:08 PM
@Morgan Z From GD: I will approve .5 hours to have the dealer bring unit back to shop as a customer one time courtesy. Email added to the folder.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 3, 2025, 12:28 PM
THANK YOU
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 3, 2025, 7:52 AM
@michelle g @Morgan Z @Kaitlyn R Current notes on this are "spoke with Michelle from the dealership. The unit is currently at the dealership for review of a sublet quote. Dealer will let us know when they have an update." Let me know if you have an update. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 7, 2025, 4:41 PM
UPLOADED THE ESTIMATE FROM THE SUBLET
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 10, 2025, 9:12 AM
Added sublet invoice and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 13, 2025, 10:11 AM
@Morgan Z @michelle g @Kaitlyn R From GD: LCI has replied and asked for more information. Will the sublet request complete this job? Is this just the matter of a cracked outrigger? If so, I can approve this. But I will still need the following for our records and LCI in case of future issues. Please let me know. Thanks! Pictures requested to review the claim: - Picture of the Frame serial tag or SN off of BOM - VIN tag – in full - Issue/concern (up close and farther back, to determine location) - Pictures of outriggers - Any other concerns with this unit (doors, windows, etc.) - Pictures of leaf springs and suspension (front hanger to rear hanger on both sides, and axle beams) - Full front view, rear view, and side views of the trailer Concern Request: - Please provide a brief description of the concern. - If there are other components that are affected, please include a brief description of what you are experiencing. - Any upgrades or modifications that may have been completed on the unit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 13, 2025, 11:38 AM
The sublet has completed the repair. There was a crack in both sides of the hanger above the I beam. The repair was done on the leaf spring shackles. This was not a cracked outrigger. I have taken pictures of the requested items. The frame serial tag was behind something on the frame so I took the best picture I could get. I do not have a picture of the issue before it was repaired
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 13, 2025, 11:39 AM
There are no other components affected by this and no modifications were made to the unit
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 13, 2025, 12:41 PM
Added notes and emailed photos as there are too many to upload to the claim. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 13, 2025, 1:02 PM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 14, 2025, 8:35 AM
@Morgan Z GD wants to verify that the sublet bill that is attached is all that needs to be approved considering this is complete. Sublet is for $182.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 14, 2025, 8:40 AM
I have added the 0.5 hour to bring unit back to shop.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 14, 2025, 9:00 AM
The total for the sublet is $218.40 with our 20% markup
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 14, 2025, 9:02 AM
I will upload the final RO WITH ALL THAT INFO
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 14, 2025, 10:18 AM
@Morgan Z Grand design will only pay the amount that is on the invoice from the sublet company. There isn't a 20% markup on that, unless you can get an invoice with the 20% markup on it or there were parts used which need to be listed on the invoice.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 14, 2025, 10:54 AM
@Bonnie K IS GOING TO BE GETTING AN UPDATED INVOICE TO YOU FOR THE SUBLET
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Bonnie Korte
dealer or external • Mar 15, 2025, 3:14 PM
@Alix M SUBLET INVOICE HAS BEEN UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 17, 2025, 9:59 AM
Updated sublet price and uploaded invoice and resubmitted. @Bonnie K Please move folders once information is provided. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 17, 2025, 1:41 PM
@Morgan Z @Kaitlyn R @michelle g Job 2: denied Job 4:GDRV will allow sublet repair$218.40 Based on details provided, typically speaking this is damage. However, in an effort to assist you in a situation-by-situation basis, I will cover this as a one time only customer courtesy.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 17, 2025, 1:42 PM
@Morgan Z @Kaitlyn R @michelle g Job 2: denied Job 4:GDRV will allow sublet repair$218.40 Based on details provided, typically speaking this is damage. However, in an effort to assist you in a situation-by-situation basis, I will cover this as a one time only customer courtesy. Also that 0.5 hour to bring the unit back to the shop.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 17, 2025, 1:43 PM
@Morgan Z @Kaitlyn R @michelle g Job 2: denied;After a review of your request, including documentation and pictures that may have been provided, we regret to inform you that Lippert will not be able to offer warranty coverage, which would include parts and labor, for this claim. This unit is out of warranty and has exceeded the grace period that I can offer. The expiration, based on the information you provided, was 06/05/2022 and warranty does not start over with replacement. Job 4:GDRV will allow sublet repair$218.40 Based on details provided, typically speaking this is damage. However, in an effort to assist you in a situation-by-situation basis, I will cover this as a one time only customer courtesy. Also that 0.5 hour to bring the unit back to the shop.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Morgan Zywicki
dealer or external • Mar 17, 2025, 4:31 PM
@Alix M WORK COMPLETED ON 3/13/15 FINAL RO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 18, 2025, 8:57 AM
Claim 881730 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Alix Mongiat
processor • Mar 28, 2025, 10:02 AM
This paid on 3/26/25 on check 595101
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11498/11498/FUGATE WORK ORDER.pdf
Processed summary
11498
GRE 8220 • Alix • unknown
Heat 91 • comments 78 • follow-ups 3 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/26/25 on check 595101
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops