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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11492 • GRE 8220.
Alix Mongiat
processor • Jan 8, 2025, 12:10 PM
@michelle g What about the other warranty lines? Warranty Repair 01, Warranty Repair 02, and is Warranty Repair 05 the same as Warranty Repair 01?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
michelle gray
dealer or external • Jan 8, 2025, 12:15 PM
@Alix M warr01: request 1.5 hour warr02: .5 hour warr05:1.5 hour warr01 and warr05 are on the same slide. But warr01 was the first repair that we thought had fixed the issue then when brought in for stock prep found there was further issue on the slide which then we added warr05 to further diagnose and get correct repair.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Jan 8, 2025, 12:30 PM
@michelle g By the photos, Warranty Repair 03 and 04 are the same piece of metal. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Jan 8, 2025, 12:37 PM
PA 833652 is in draft status until we get a response regarding 03 and 04
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
michelle gray
dealer or external • Jan 8, 2025, 1:06 PM
I will get them updated. they where noted and taken as the same ones, but there is different pieces of metal that need to be replaced due to damages. I will get everything uploaded correctly in a moment. I apologize. @Alix M
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
michelle gray
dealer or external • Jan 8, 2025, 1:30 PM
@Alix M I have added additional photos and am moving back to auth needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Jan 8, 2025, 2:30 PM
@michelle g Can you label the photos with what line they belong to? Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Jan 8, 2025, 2:38 PM
I think I have the photos right on the PA.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Jan 8, 2025, 2:39 PM
PA 833652 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Jan 9, 2025, 12:09 PM
Warranty repair 1- approved for 1.5 hours Warranty repair 2- approved for 0.3 hour Warranty repair 3- approved for 1 hour Warranty repair 4- approved for 1 hour Warranty repair 5- approved for 0.5 hour
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Morgan Zywicki
dealer or external • Mar 13, 2025, 2:55 PM
@Alix M WORK COMPLETED ON 3/12/25 PARTS USED WARR03 82200778-METAL SKIRT 16X168 BLK D-943 COST: 60.22 PRICE: 78.29 QTY: 1 FREIGHT COST: 183.22 QTY: 1 WARR04 82200392-METAL ROCK GUARD 030 26 1/2 X 96 BLACK TIGHT DIAMOND COST: 73.59 PRICE: 95.67 QTY: 1 FREIGHT COST: 183.32 QTY: 1 WARR05 711217013089-TUSON 9K RPM H.S. 18:1 MO COST: 451.98 PRICE: 600.86 QTY: 1 FREIGHT COST: 13.45 QTY: 1 FINAL RO ALSO UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Mar 13, 2025, 4:53 PM
@Bonnie K Please upload the invoices. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Bonnie Korte
dealer or external • Mar 14, 2025, 12:28 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Mar 14, 2025, 2:20 PM
@Morgan Z There is no freight on the invoice for the part for Warranty Repair 5- FYI. I am submitting without.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Mar 14, 2025, 2:21 PM
Claim 881209 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Mar 18, 2025, 9:40 AM
@Morgan Z @Kaitlyn R @Bonnie K Warranty Repair 5: vendor requires clear pic of the defective part removed from the unit ALL sides
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Morgan Zywicki
dealer or external • Mar 18, 2025, 10:46 AM
PHOTOS UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Mar 18, 2025, 12:21 PM
Uploaded photos and resubmitted. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Alix Mongiat
processor • Mar 21, 2025, 9:06 AM
This paid on 3/19/25 on check 594225
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11492/11492.pdf
Processed summary
11492
GRE 8220 • Alix • grand-design
Heat 23 • comments 19 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/19/25 on check 594225
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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