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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11477 • GRE 8220.
Alix Mongiat
processor • Nov 8, 2024, 11:19 AM
PA 822112 submitted for approval for jobs 3 and 4, job 2 is listed as external.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Morgan Zywicki
dealer or external • Nov 8, 2024, 11:23 AM
@Alix M JOB 2 WAS SUBMITTED UNDER ANOTHER CLAIM BY THE CUSTOMER. I DID NOTE THAT CLAIM NUMBER IN THE WORK ORDER. THE CUSTOMER HAD STATED THAT GRAND DESIGN WOULD PAY FOR PARTS ON JOB 2 BUT NOT LABOR
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 8, 2024, 11:44 AM
This should be listed as a Warranty job then for future reference. We don't enter External jobs. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Morgan Zywicki
dealer or external • Nov 8, 2024, 11:44 AM
OKAY THANK YOU FOR THAT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 8, 2024, 11:53 AM
PA 822143 has been submitted for approval for job 2.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 11, 2024, 8:20 AM
Job 3: OK to replace the Module Board, field scrap the old part, warranty allowance time is .75 hrs. Job 4: Declined; owner maintenance.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 11, 2024, 8:20 AM
Job 3: OK to replace the Module Board, field scrap the old part, warranty allowance time is .75 hrs. Job 4: Declined; owner maintenance.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Kaitlyn Reinwand
dealer or external • Nov 13, 2024, 12:17 PM
@Alix M COMP DATE: 11/11/24 PARTS USED: LINE: 3 755790716500- 3G FAN CONTROL MODULE COST:137.92 PRICE:153.83 QTY: 1 @Bonnie K PLEASE ATTACH INVOICE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Bonnie Korte
dealer or external • Nov 13, 2024, 1:16 PM
@Alix M INVOICE ATTACHED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 13, 2024, 2:01 PM
I am going with the pricing on the invoice- not what is on the WO.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 13, 2024, 2:15 PM
Claim 852738 was submitted for payment for job 3
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 13, 2024, 2:17 PM
Claim 852740 was submitted for job 2
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 15, 2024, 8:48 AM
@Kaitlyn R @Bonnie K From GD: Can you provide the actual invoice for this part, please? *I used what you gave me in the folder but it looks like they added a part line from GD.. Do you have an invoice from GD for this part?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Nov 15, 2024, 8:48 AM
@Kaitlyn R @Bonnie K Job 3: From GD: Can you provide the actual invoice for this part, please? *I used what you gave me in the folder but it looks like they added a part line from GD.. Do you have an invoice from GD for this part?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Kaitlyn Reinwand
dealer or external • Nov 16, 2024, 11:17 AM
@Bonnie K PLEASE SEE ALIX'S COMMENT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Bonnie Korte
dealer or external • Nov 18, 2024, 9:47 AM
@ALIX WE THAT IS THE INVOICE WHERE WE PURCHASED IT FROM. WE DIDN'T GET IT FROM GD
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Dec 4, 2024, 3:51 PM
Resubmitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Dec 5, 2024, 8:43 AM
Claim 852740 paid on 11/20/24 on check 580452
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Alix Mongiat
processor • Jan 2, 2025, 9:48 AM
Claim 852738 has paid on check 583491 on 12/18/24
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11477/GLEESING WO.pdf
Processed summary
11477
GRE 8220 • Alix • grand-design
Heat 25 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
Claim 852738 has paid on check 583491 on 12/18/24
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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