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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11461 • GRE 8220.
Alix Mongiat
processor • Oct 17, 2024, 12:36 PM
PA 816552 has been submitted for approval. @Kaitlyn R Are there any tags for the window or the oven? I am sure GD will come back asking for them.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Oct 17, 2024, 1:51 PM
@Alix M I DID NOT SEE ANY VISABLE TAGS WHEN I WAS LOOKING AT IT WITH THE CUSTOMER. WE WERE UNABLE TO PULL THE UNIT OUT DUE TO THE CUSTOMER STOPPING WHILE THEY WERE ON THE ROAD.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Oct 17, 2024, 1:54 PM
Okay, we will see what they say. Hopefully they don't ask. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Oct 17, 2024, 1:56 PM
@Alix M if they request one I can try to reach out to the customer!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Oct 21, 2024, 9:01 AM
@Kaitlyn R @ANNA F From GD- Job 2: Will need vendor etching from outside, full photo of window inside/outside and send a video to hkasprzak@granddesignrv.com showing the defect.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Kaitlyn Reinwand
dealer or external • Oct 21, 2024, 9:28 AM
UPLOADED PICTURES AND VIDEOS FROM THE CUSTOMER.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Oct 21, 2024, 10:19 AM
Added photos and emailed the videos and resubmitted the PA. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Oct 29, 2024, 7:41 AM
Sent follow up email 10/28/24.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Oct 31, 2024, 7:46 AM
Job 1: approved for 0.5 hour (requested 2 hours) Job 2: approved for 1 hour Job 3: approved for 0.2 hour to R&R knob (requested 2 hours)
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
michelle gray
dealer or external • Feb 3, 2025, 3:31 PM
@Alix M this has been completed. I have added the final invoice. Please let me know if anytihng else is needed.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 4, 2025, 9:01 AM
@michelle g @Bonnie K I need actual part invoices. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Bonnie Korte
dealer or external • Feb 4, 2025, 10:46 AM
@Alix M invoices attached
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 4, 2025, 12:26 PM
@michelle g @Bonnie K @Morgan Z @Kaitlyn R Please provide the date the work was done as well, sorry for not asking that previously. This should be provided any time you move a claim to ready to submit. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
michelle gray
dealer or external • Feb 4, 2025, 12:28 PM
@Alix M IT WAS COMPLETED 2/3
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 4, 2025, 12:36 PM
@michelle g The parts for job 3 are listed as 0 quantity used on the final WO. Did you use any of these? If so, I need to know how many.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 4, 2025, 12:42 PM
PARTS USED 4897093217523-LIPPERT SPARK IGNITOR COST: 19.83 PRICE: 26.83 QTY: 1 2022073015-IGNITION KNOB / FURRION COST: 20.35 PRICE: 26.46 QTY: 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 4, 2025, 2:06 PM
Claim 871404 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 11, 2025, 9:20 AM
@Morgan Z @Jesse K @Kaitlyn R Please provide picture of the serial number on the range
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Morgan Zywicki
dealer or external • Feb 11, 2025, 9:43 AM
WE DID NOT REPLACE THE ENTIRE STOVE, WE JUST ENDED UP REPLACING THE KNOB AND THE IGNITOR. THE CUSTOMERS ALREADY TOOK THEIR UNIT BACK HOME WITH THEM
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 11, 2025, 10:56 AM
Added notes and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 21, 2025, 8:42 AM
@Kaitlyn R @Morgan Z GD regarding stove: Unfortunately without the serial number picture, the vendor will not cover the cost of the parts however, I will still cover the labor for you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Alix Mongiat
processor • Feb 21, 2025, 8:42 AM
This paid on 2/19/25 on check 590446
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11461/SHEBEL WORK ORDER.pdf
Processed summary
11461
GRE 8220 • Alix • grand-design
Heat 28 • comments 22 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 2/19/25 on check 590446
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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