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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. GRE 8220 · 71/100
Risk pressure 14 • 1 claims • 68 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11394 • GRE 8220.
Alix Mongiat
processor • May 7, 2025, 1:12 PM
@Kaitlyn R There is an open recall for this unit: 24V395, 2024-316 - BARGMEN CHARGELINE OVERCURRENT PROTECTION
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Alix Mongiat
processor • May 7, 2025, 1:25 PM
PA 2290600 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Alix Mongiat
processor • May 7, 2025, 4:15 PM
@Kaitlyn R From FR: 12 hours is excessive i will need photos of all decals *I have uploaded all photos in the folder already, so please provide more.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • May 8, 2025, 10:48 AM
@Alix M getting work order back to technician to get pictures. There are 24 affected decals (24 decals@ .5 hours per = 12 hours) and to do the recall. Will report back once he is able to cycle it in.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 8, 2025, 12:46 PM
Thank you. I will respond back to FR stating this and let them know we are waiting on photos of each decal still.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 9, 2025, 11:36 AM
@Kaitlyn R @Michelle A from FR: when photos obtained please attach as some of these decals are not all single Let me know when you get the pictures uploaded and I will add them to the claim.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • May 9, 2025, 11:37 AM
@Alix M WE ATTACHED A BUNCH OF PHOTOS THIS MORNING
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 9, 2025, 11:38 AM
Thank you. I will get those uploaded now.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 12, 2025, 6:01 PM
@Kaitlyn R @Michelle A @ANNA F From FR: from the photos provided these decals appear they can be repaired advise ??
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Michelle Antinoja
dealer or external • May 14, 2025, 8:29 AM
@Alix M HOW DO THEY WANT US TO REPAIR THEM?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 14, 2025, 9:32 AM
I have responded back to FR with that question, I will let you know once I get a response.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 14, 2025, 3:59 PM
@Michelle A @Kaitlyn R From FR: can tech pin hole and smooth decals out??
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Michelle Antinoja
dealer or external • May 15, 2025, 9:03 AM
@Alix M i WAS DISCUSSING WITH MY TECH. HE SAID WE CAN DO THAT BUT HE FEARS THAT BECAUSE THE DECAL HAS ALREADY BEEN STRETCHED OUT WITH THE AIR BUBBLES IN THERE ONCE WE POKE THE HOLES AND TRY TO LAY IT DOWN PROPERLY, IT WILL WRINKLE CAUSING FURTHER NEED FOR REPLACEMENT. iF ITS STILL THE DIRECTION THEY WANT US TO GO WE CAN TRY THAT, BUT THEY NEED TO BE UNDERSTANDING IF WE COME BACK WITH FURTHER NEED OF REPLACEMENT.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 15, 2025, 9:19 AM
I have added notes, I will let you know what they say. Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 15, 2025, 1:05 PM
@Michelle A @Kaitlyn R Job 1: approved for 0.3 hour per flat rate Warranty Repair 1: approved for 4.8 hours flat rate to repair .20 X 24 after further review with production poke a small pin hole in the decal and push air out and smooth to surface Warranty Repair 2: approved for 0.4 hour per flat rate , pending photos for final payment The tag on the underside of the faucet, riser, or hose (if tag is not present, take a picture of the underside of the faucet still) and the stamped logo on the exterior of the faucet
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 10:09 AM
@Alix M TECHNICIAN TOOK THE 4.8 HOURS TO POKE A SMALL HOLE IN ALL OF THE DECALS. AFTER DOING SO, LET THE UNIT SIT FOR A WHILE. THE DECALS POPPED BACK OUT WITH BUBBLES. POKING HOLES IN THE DECALS DID NOT WORK. REQUESTING TO REPLACE ALL OF THE DECALS AS ORIGINALLY REQUESTED.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Alix Mongiat
processor • Aug 19, 2025, 11:16 AM
I have emailed this information to FR. I will let you know their response.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Alix Mongiat
processor • Aug 19, 2025, 11:32 AM
@Kaitlyn R They are requesting after photos of the decals showing them bubbling again.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • Aug 19, 2025, 11:51 AM
@Alix M uploaded a folder of after photos.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Aug 19, 2025, 12:03 PM
Sent. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Aug 20, 2025, 9:51 AM
@Kaitlyn R From FR: how many decals need r/r ? per the photos i counted 5 that need replaced there are duplicate photos
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • Aug 25, 2025, 1:00 PM
@Alix M per the technician, 24 decals need to be replaced.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Aug 25, 2025, 5:48 PM
Added notes. Thank you.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Aug 26, 2025, 8:54 AM
@Kaitlyn R FR is requesting photos of all 24 decals after the repair that was made and failed. From the photos they already added they only see 5 decals.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Sep 4, 2025, 8:42 AM
Following up on this. Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • Sep 6, 2025, 2:14 PM
@Alix M CUSTOMER HAS GOTTEN BACK TO US. THE CUSTOMER IS GOING TO CALL FOREST RIVER AS THEY ARE VERY FRUSTRATED THAT THEY ARE NOW REQUESTING ADDITIONAL PHOTOS. I WILL KEEP YOU UPDATED.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • Sep 8, 2025, 12:02 PM
@Alix M UPLOADED SOME OF THE REQUESTED PICTURES.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Sep 8, 2025, 4:36 PM
@Kaitlyn R From FR: so with the after photos i counted 2 decals that cannot be repaired ?
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Sep 12, 2025, 11:03 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Oct 6, 2025, 2:03 PM
@Kaitlyn R @ANNA F Following up on this. Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • Oct 8, 2025, 7:44 PM
@Alix M This customer does not want to send us further pictures besides what he already has. Let's proceed with the two decals that Forest River is seeing. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Oct 9, 2025, 8:29 AM
Added notes. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Oct 9, 2025, 11:45 AM
@Kaitlyn R This has now been approved for 4.8 hours
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Oct 9, 2025, 11:47 AM
@Kaitlyn R Job 1: approved for 0.3 hour per flat rate Warranty Repair 1: approved for 4.8 hours for repair and 2 decals replaced. Warranty Repair 2: approved for 0.4 hour flat rate , pending photos for final payment The tag on the underside of the faucet, riser, or hose (if tag is not present, take a picture of the underside of the faucet still) and the stamped logo on the exterior of the faucet
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Kaitlyn Reinwand
dealer or external • Oct 29, 2025, 12:40 PM
@Alix M CUSTOMER IS WAITING UNTIL SPRING TO COMPLETE REPAIR
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Alix Mongiat
processor • Oct 29, 2025, 2:21 PM
Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Alix Mongiat
processor • Dec 1, 2025, 9:28 AM
@Kaitlyn R I wanted to follow up on this as this is a 2024 WO. Please provide an update. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Kaitlyn Reinwand
dealer or external • Dec 1, 2025, 11:05 AM
@Alix M NO, THIS CUSTOMER IS WAITING UNTIL SPRING. I DID COMMENT ON THIS THREAD ON 10/29 THAT HE WAS WAITING UNTIL... DO YOU WANT ME TO START A WHOLE THREAD RATHER THAN REPLYING WHEN I NOTE THAT?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Alix Mongiat
processor • Dec 2, 2025, 11:36 AM
Sorry- I missed that comment! It will be more noticeable if you start a new thread, but don't worry about it if you don't. That was my oversight.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Michelle Antinoja
dealer or external • Apr 27, 2026, 3:23 PM
@Alix M CMR has apt for unit to be brought in 5/14. Can I get an idea of which two decals they are approving replacement for?
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Alix Mongiat
processor • Apr 28, 2026, 8:42 AM
@Michelle A I have sent FR an email asking. This PA has expired, I will need to re-enter.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:31 AM
@Michelle A Adding photos of the 2 decals they state need to be replaced. I will tag you in them as well.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:31 AM
@Michelle A Here is 1 decal they state needs to be replaced.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/image002.png
Alix Mongiat
processor • Apr 28, 2026, 9:32 AM
@Michelle A Here is the 2nd decal they state to replace.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/image001.png
Michelle Antinoja
dealer or external • Apr 28, 2026, 9:51 AM
@Alix M is there anyway they could make our life easier and just tell us the part numbers?
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 9:54 AM
@Alix M what side of the unit is this?
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/image001.png
Alix Mongiat
processor • Apr 28, 2026, 10:16 AM
@Michelle A I have asked for part numbers, I will let you know Annette's response. Hopefully she is able to provide those.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Alix Mongiat
processor • Apr 28, 2026, 10:51 AM
@Michelle A You will have to get with the Tech and figure out exactly what decals these are. I am adding into the folder a sheet they provided.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Michelle Antinoja
dealer or external • Apr 28, 2026, 10:57 AM
@Alix M well I am ordering the two I think they are for but if they are wrong I feel like that should be on gd. I don't understand why they can't just tell me which ones they approved with part numbers. If they don't know then we can replace any two that kinda look like the photos. It's a little irritating.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Alix Mongiat
processor • Apr 28, 2026, 11:02 AM
PA 2656620 has been submitted for approval due to previous PA expiring.
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/11394/11394.pdf
Alix Mongiat
processor • Apr 28, 2026, 11:41 AM
This has been approved.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 5, 2026, 9:08 AM
@Kaitlyn R Has this been put on the schedule for this Spring? Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Kaitlyn Reinwand
dealer or external • May 27, 2026, 12:32 PM
@Alix M DATE IN: 10/08/2025 DATE COMPLETED: 5/21/26 PARTS USED: WARR01: 822051382- DECAL, 10RH COST: 5.00 QTY: 1 82201401- DECAL 12RH COST: 8.33 QTY: 1 WARR02: 82201117- FAUCET COST: 8.32 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/11394/11394.pdf
Alix Mongiat
processor • May 27, 2026, 4:07 PM
@ANNA F I found the invoices for this.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 27, 2026, 4:20 PM
@Kaitlyn R What about the striker plate that was replaced for Job 1? Any part information for that? Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 28, 2026, 2:29 PM
@Kaitlyn R @Michelle A Should I use shop supplies for the striker plate or do you have a part number/price? Thanks!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 29, 2026, 8:58 AM
Following up on this. Thank you!
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
ANNA FREEMAN
dealer or external • May 29, 2026, 9:57 AM
@Alix M THE TECH USED ONE THAT WAS EXTRA FROM ANOTHER PART- NO COST.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • May 29, 2026, 11:01 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Jun 2, 2026, 8:45 AM
@Michelle A @Kaitlyn R From Forest River: attach a photo of the tag underneath the shower faucet for final payment
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394/11394.pdf
Michelle Antinoja
dealer or external • Jun 2, 2026, 9:23 AM
@Alix M this unit has been picked up by the CMR. I will try to get photos from him, but after the last 45 photos warranty requested from him he's unlikely to provide them.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Jun 2, 2026, 9:27 AM
@Michelle A I am not sure why you would need to ask the customer for a photo of a tag on a part you replaced? We need the tag from the part you removed from the unit.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Michelle Antinoja
dealer or external • Jun 2, 2026, 9:45 AM
@Alix M you did not specify that so I thought you were talking about the part we installed. I will see what I can find.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Michelle Antinoja
dealer or external • Jun 2, 2026, 9:57 AM
@Alix M We don't have the part any more, we changed it last May.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Jun 2, 2026, 10:20 AM
@Michelle A You stated above the work was done May of this year. You are supposed to hold on to parts for 30 days after claims pay at least. Did you not provide us with the correct dates? @Heidi H
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Michelle Antinoja
dealer or external • Jun 2, 2026, 10:42 AM
@Alix M The decal items were completed this May. Because we could not get through to warranty that what they were requesting would not work. The work order was started last year, that's when we changed the shower faucet. We have had a bit of turn over and previously the person who was going through the warranty locker and removing items before they had been paid. They were just going by date. So I assume is that it was tossed before the unit had been completed.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Jun 2, 2026, 11:19 AM
@Michelle A I will let them know, but you most likely will not be paid for this due to not holding the parts for the correct amount of time. Please remember that if some items are done but you know others will take longer, we can submit partial claims for work completed. This will eliminate some of this issue.
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394_1/11394.pdf
Alix Mongiat
processor • Jun 11, 2026, 12:34 PM
This paid on check 3173336 for $861.90
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/11394/11394.pdf
Processed summary
11394
GRE 8220 • Alix • forest-river
Heat 83 • comments 68 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on check 3173336 for $861.90
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. GRE 8220 · 71/100
Risk pressure 14 • 1 claims • 68 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

11394
GRE 8220 • Alix • forest-river
Heat 83 • last author processor • blocker Ready to close
This paid on check 3173336 for $861.90
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

11394
GRE 8220 • Alix • forest-river
Heat 83 • comments 68 • last actor processor
This paid on check 3173336 for $861.90
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 11394 • GRE 8220 • heat 83
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