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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11342 • GRE 8220.
Alix Mongiat
processor • Oct 17, 2024, 12:56 PM
PA 816569 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Oct 21, 2024, 2:02 PM
@Kaitlyn R @ANNA F @Bonnie K I have added in an email from LCI regarding the happijack system- they want to talk to the service department. I have also forwarded the original email to Anna's email as that is the only one I have. Please let me know if you have questions or need anything from me.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Kaitlyn Reinwand
dealer or external • Oct 21, 2024, 3:40 PM
THEY CAN CONTACT ANYONE IN THE SERVICE DEPARTMENT.. PHONE NUMBER (715)325-5170 MYSELF OR MICHELLE IN THE SERVICE DEPARTMENT WILL BE ABLE TO ASSIST.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Oct 22, 2024, 8:30 AM
I have sent on this information. Please let me know if you don't hear from them. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Oct 29, 2024, 7:40 AM
@Kaitlyn R @ANNA F @Morgan Z Job 1- approved for 0.3 hour Job 2- approved for 7 hours per RSM request GD case 740047 (requested 12) Job 3- approved for 2 hours Job 4: approved for 2 hours
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Kaitlyn Reinwand
dealer or external • Dec 11, 2024, 3:40 PM
@Alix M THE TECHNICIAN IS CURRENTLY WORKING ON THIS UNIT FOR JOB 2.. IS THERE ANY WAY THAT WE COULD ATTEMPT TO GET MORE LABOR FOR THIS REPAIR. WE HAVE COMPLETED THE ROOF RESEAL AND ARE CURRENTLY AT 4 HOURS OF LABOR. STILL NEEDING TO BE DONE IS: 2 CEILING PANELS NEEDING REPLACEMENT AND THE R&I OF TWO BATTON STRIPS, TWO PIECES OF QUARTER ROUND, TWO LIGHTS, TWO A/C DUCTS, AND A CEILING SPEAKER. HOLES FOR SAID ITEMS WILL NEED TO BE CUT INTO THE NEW CEILING PANELS AND BRACES WILL NEED TO BE ADDED FOR THE ATTACHMENT OF THE NEW CEILING PANELS DUE TO IT NOT BEING STURDY ANY LONGER DUE TO THE WATER DAMAGE. THE TECHNICIAN IS SEEKING 6-10 ADDITIONAL HOURS OF LABOR.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Dec 11, 2024, 4:12 PM
I have emailed GD to request an additional 6-10 hours. I will let you know what they say.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Dec 13, 2024, 1:06 PM
Sent a follow up email as I have not heard back from GD yet.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Dec 13, 2024, 4:03 PM
@Kaitlyn R GD approved it for 1 extra hour, putting it at 8 hours total. Email is in the folder. If you want me to go back for more hours- please provide a break down of total job/hours. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Morgan Zywicki
dealer or external • Apr 21, 2025, 12:35 PM
@Alix M WORK COMPLETED ON 4/18/25 PARTS USED JOB 1 822061581-RAMP DOOR PATIO RAIL ASSEMBLLY BUNGEE STRAP REPLACEMENT KIT COST: 25.44 PRICE: 33.07 QTY: 1 JOB 2 8220610995-AZDEL 3.6MM 48 X 108 MOMENTUM BELLINI ICE PANEL W/PUR COST: 65.26 PRICE: 82.17 QTY: 2 8220996-TRIM 3.6MM 1 1/2 X 96 MOMENTUM BELLINI ICE 6112 BATTEN COST: 2.55 PRICE: 2.89 QTY: 1 82201006-BATTEN TRIM REPLACEMENT FOR 630065 COST: 2.55 PRICE: 3.32 QTY: 1 FREIGHT COST: 128.03 FREIGHT 177.72 FREIGHT COST: 182.92 FREIGHT COST: 188.72 FREIGHT COST: 50.50 JOB 3 82202251-WALL FLIP-N-SEAL (V000689358) COST: 0.37 PRICE: 0.79 QTY: 85 82201052-LAUAN 3.6MM X 48 X 99 3/4 BALI ICE PRICE: 58.67 PRICE: 76.27 QTY: 3 FREIGHT COST: 188.72 FREIGHT COST: 12.47 FINAL RO UPLOADED @Bonnie K NEED INVOICES PLEASE
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Bonnie Korte
dealer or external • Apr 21, 2025, 3:17 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Apr 22, 2025, 9:20 AM
Claim 890852 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • May 1, 2025, 9:03 AM
This paid on 4/30/25 on check 600645 for $2,617.57
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Jul 24, 2025, 10:13 AM
Claim 915421 has been submitted for missed shipping on one invoice of $12.47
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Alix Mongiat
processor • Jul 31, 2025, 10:05 AM
@Kaitlyn R @ANNA F Job 2 freight for 61106 should only be $25.25.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/11342 FINAL.pdf
Alix Mongiat
processor • Jul 31, 2025, 10:06 AM
This was denied- no freight missing from this claim as suspected. Pricing on the final RO is incorrect for one of the lines.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11342/SORBO RO.pdf
Processed summary
11342
GRE 8220 • Alix • grand-design
Heat 22 • comments 16 • follow-ups 1 • blocker Waiting on OEM
Last author processor • Alix Mongiat
This was denied- no freight missing from this claim as suspected. Pricing on the final RO is incorrect for one of the lines.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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