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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11307 • GRE 8220.
Alix Mongiat
processor • Apr 23, 2025, 4:11 PM
@Morgan Z @Kaitlyn R Do you know how the door frame got bent? And how the drawer guide broke? With the way this is worded now, this is customer damage not warranty. Please advise.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Morgan Zywicki
dealer or external • Apr 24, 2025, 9:53 AM
The doors have been an issue for a while. The customers stated that they usually had the back door locked and when they unlocked it the last time, it wouldn't close or lock. The front one has been an issue too and the customer states they need to use the handles next to the doors to keep them closed
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Alix Mongiat
processor • Apr 24, 2025, 3:05 PM
PA 858105 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Alix Mongiat
processor • Apr 25, 2025, 10:37 AM
@Morgan Z Job 2: approved for 1 hour Job 3:approved for 0.2 hour Please hold parts for 30 days after claim is filed In an effort to partner with you, (our selling dealer), in servicing our mutual retail customer, Grand Design is advising the unit has been out of service for 20 or more days. If you need any assistance with ensuring unit concerns are addressed in a timely manner, please contact Grand Design Customer Service Team.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Morgan Zywicki
dealer or external • Apr 25, 2025, 10:55 AM
Thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 4:15 PM
@Alix M DATE OF COMPLETION: 06/03/2025 PARTS USED: LINE 2: 822061433- DOOR ENTRANCE 28 X 72 RH BLKSLD GLASS COST: 701.33 QTY: 1 FREIGHT: 223.60 LINE 3: 82201257- BRACKET CABINET MEMBER ONLY DWR SLIDE 20" ZINC COST: 12.90 QTY: 1 822061256 - BRACKET DRAWER MEMBER ONLY DWR SLIDE 4501 BB 100# 20" ZINC COST: 4.63 QTY: 1 FREIGHT: 14.19 FREIGHT: 14.16 @Bonnie K PLEASE UPLOAD INVOICES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Kaitlyn Reinwand
dealer or external • Jun 6, 2025, 4:17 PM
@Alix M FINAL WORK ORDER UPLOADED.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Bonnie Korte
dealer or external • Jun 7, 2025, 10:02 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Alix Mongiat
processor • Jun 9, 2025, 12:09 PM
Claim 903406 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Alix Mongiat
processor • Jun 11, 2025, 5:35 PM
This paid on 6/11/25 on check 606814 for $1,039.34
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Stephanie Kendziorski
processor • Jul 14, 2025, 5:32 PM
@Alix M Can you take a peek at this one? The invoice for the door shows a shipping and a handling charge. GD reduced it down and did not include the handling, I think they are entitled to that.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/HALLAS FINAL RO.pdf
Alix Mongiat
processor • Jul 15, 2025, 8:56 AM
I have submitted claim #912637 for the handling fee of the door for $79.08 for payment. @Stephanie K
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Alix Mongiat
processor • Jul 15, 2025, 8:57 AM
Moving back to claims submitted for this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Alix Mongiat
processor • Jul 29, 2025, 1:32 PM
@Stephanie K This paid on 7/23/25 on check 612763 for $79.08
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11307/WO11307.pdf
Processed summary
11307
GRE 8220 • Alix • grand-design
Heat 18 • comments 14 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@Stephanie K This paid on 7/23/25 on check 612763 for $79.08
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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