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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,059
Claim threads with processed comment intelligence attached.
Active last 7d
187
Claims with recent comment activity worth operator attention.
Escalation risk
39
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,430
Claims carrying approval-related conversation signals.
Denial / labor threads
1,910
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11305 • GRE 8220.
Alix Mongiat
processor • Oct 22, 2024, 8:14 AM
PA 817435 has been submitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Oct 22, 2024, 4:15 PM
@Kaitlyn R @ANNA F From GD: Need photo of the s/n model number on the awning fabric.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Kaitlyn Reinwand
dealer or external • Oct 25, 2024, 10:09 AM
@Alix M EMAILED THE CUSTOMER- THEY ARE GOING TO SEND A PICTURE THE NEXT TIME THEY ARE AT THE UNIT-
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Heidi Huntley
processor • Oct 28, 2024, 4:19 PM
@Alix M dealer reached out to customer to check for tag, and the tag has fallen off. No available. Per Morgan during iCS dropbox training.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Oct 29, 2024, 7:48 AM
Added notes and resubmitted for approval. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 1, 2024, 5:03 PM
@Kaitlyn R @Jesse K From FR: Please provide the following information for further review: • Photos of the cross fabric measurements • Photos of the set screws from either side of the fabric rail
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Kaitlyn Reinwand
dealer or external • Nov 4, 2024, 9:25 AM
@Alix M UNIT IS PERM PARKED. MAY NOT BE ABLE TO GET MEASUREMENTS UNTIL SPRING @Morgan Z
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 5, 2024, 9:53 AM
@Alix M I WILL HAVE TO TALK WITH JOE AND THE CUSTOMER TO SEE WHAT WE CAN DO TO GET THOSE PICTURES
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 5, 2024, 4:58 PM
@Alix M COULD YOU CLARIFY WHAT YOU MEAN FOR THE PICTURES?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 15, 2024, 12:49 PM
@Morgan Z @Jesse K @Kaitlyn R These are photos Forest River requested. They stated they need the following: • Photos of the cross fabric measurements • Photos of the set screws from either side of the fabric rail
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 15, 2024, 12:51 PM
@Alix M i guess my question was like right across the fabric horizontally, diagnaly, or vertically
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 15, 2024, 1:40 PM
@Morgan Z @Jesse K @Kaitlyn R These are photos GD requested. They stated they need the following: • Photos of the cross fabric measurements • Photos of the set screws from either side of the fabric rail
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 15, 2024, 1:42 PM
Sent a follow up to GD. I will let you know. I assume there has to be a guide that should be followed for this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 15, 2024, 1:42 PM
Send a follow up to GD. I will let you know. I assume there has to be a guide that should be followed for this.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 15, 2024, 2:40 PM
@Alix M THANK YOU. I APPRECIATE IT
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 18, 2024, 8:38 AM
@Morgan Z Horizontal. Let me know if you need anything else. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 18, 2024, 9:08 AM
@Alix M thank you. I do believe the customer is going to try and get the pictures to us at some point but this will be a spring job as his unit is permanently parked
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 19, 2024, 3:33 PM
@Alix M I have uploaded the pictures of the measurements and the screws that the customer had taken
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 19, 2024, 6:02 PM
Added photos and resubmitted.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 21, 2024, 2:37 PM
@Kaitlyn R @michelle g @Morgan Z @Jesse K -lci would like you to do a X style measurement to see all 4 of the results-
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 21, 2024, 3:40 PM
@Alix M I reached out to the customer and should here back either tomorrow or sometime next week
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Nov 25, 2024, 3:22 PM
@Alix M I uploaded the pictures of the X measurements that the customer had taken for us
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Nov 26, 2024, 8:21 AM
Added photos and resubmitted for approval.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Dec 4, 2024, 9:01 AM
This was declined-After reviewing your request, as well as all pictures and documents provided, we regret to inform you that due to there being no clear evidence of a product defect, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Jan 9, 2025, 5:39 PM
spoke with the customer today and he called grand design and spoke with a Lucas who said the case has been reopened under case # 770376. we will be doing another diag on this to see if this is a tuning issue rather than stretched fabric or a bent tube
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Jan 10, 2025, 8:49 AM
@Morgan Z @Kaitlyn R @michelle g This has now been approved in GD for 1.5 hours- approved per Lucas B. as customer satisfaction-1/10/25.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Feb 26, 2025, 12:52 PM
@Alix M WORK COMPLETED 2/26/25 PARTS USED LINE 3 155769-SOLERA 21 AWNING SOLID BLK LE COST: 974.01 PRICE: 1425.27 QTY: 1
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Feb 26, 2025, 9:08 PM
@Bonnie K Please upload the invoice for this. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Feb 27, 2025, 10:49 AM
@Morgan Z We will also need the Final RO uploaded to all ready to submits. Thank you!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Morgan Zywicki
dealer or external • Feb 28, 2025, 11:03 AM
UPLOADING THE FINAL RO NOW
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Feb 28, 2025, 12:34 PM
Thank you. I am just waiting on the invoice and then I will submit.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Bonnie Korte
dealer or external • Feb 28, 2025, 12:44 PM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Mar 3, 2025, 7:30 AM
Claim 877906 has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Alix Mongiat
processor • Mar 13, 2025, 8:29 AM
This paid on 3/12/25 on check 593380
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11305/11305 (1)/ZINKE RO.pdf
Processed summary
11305
GRE 8220 • Alix • unknown
Heat 44 • comments 34 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
This paid on 3/12/25 on check 593380
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

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Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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