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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 11301 • GRE 8220.
Ashlee Olsen
processor • Oct 10, 2024, 5:51 PM
submitted PA#2088242
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Oct 17, 2024, 10:21 AM
Job 1: approved for 0.35 hour Job 3: approved for 0.5 hour Job 4: approved for 0.5 hour *Please order needed part. Please note DEFECTIVE MUST BE RETURNED FOR TESTING
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Kaitlyn Reinwand
dealer or external • Feb 25, 2025, 9:54 AM
WORK COMPLETED: 2/20/2025 PARTS USED: LINE 1: NO PARTS LINE 3: 822020341 LIGHT PORCH LED OVAL W/SWITCH BLACK BASE CLEAR COST: 4.44 PRICE:5.77 LINE 4: 615798406943 WINEGARD AR2-5G1 AIR 360+5G COST: 197.37 PRICE: 233.26 @Bonnie K PLEASE UPLOAD INVOICES.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Bonnie Korte
dealer or external • Feb 25, 2025, 10:15 AM
@Alix M INVOICES UPLOADED
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Feb 25, 2025, 11:37 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 4, 2025, 9:39 AM
@Morgan Z @Kaitlyn R @michelle g From FR: Job 3: please attach a photo of the backside of the light. Job 4: We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Morgan Zywicki
dealer or external • Mar 4, 2025, 11:05 AM
uploaded the photos of the light and we are getting that part sent back.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 4, 2025, 1:25 PM
Added photos and notes. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 6, 2025, 8:43 AM
@Morgan Z @Kaitlyn R @michelle g Has the part shipped back now for the antenna?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 11, 2025, 8:55 AM
Following up on this again- I need to acknowledge the claim once the part has been shipped back. @Morgan Z @Kaitlyn R @michelle g
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Morgan Zywicki
dealer or external • Mar 11, 2025, 9:18 AM
The part has been shipped back
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Morgan Zywicki
dealer or external • Mar 12, 2025, 12:16 PM
I WAS MISINFORMED WHEN I HAD SAID PART WAS SENT BACK. DO WE HAVE AN ADDRESS AS TO WHERE TO SEND THIS?
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 12, 2025, 1:05 PM
@Morgan Z If you go into FR and the claim, you can create a label from there. I am not sure on any other way to do this. Thanks.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Morgan Zywicki
dealer or external • Mar 12, 2025, 1:06 PM
okay thank you
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 13, 2025, 8:41 AM
@Morgan Z Did you create the tracking information from the claim? They are asking for tracking information. Thanks!
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Morgan Zywicki
dealer or external • Mar 13, 2025, 9:05 AM
photo uploaded
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 13, 2025, 9:15 AM
Uploaded and resubmitted. Thank you.
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Alix Mongiat
processor • Mar 28, 2025, 9:43 AM
this paid 3/19/25 on check 2937531
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/11301/gotter ro.pdf
Processed summary
11301
GRE 8220 • Alix • unknown
Heat 24 • comments 18 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
this paid 3/19/25 on check 2937531
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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